Posted 29 days ago
Cloud and Infrastructure -Service Delivery Director
@ Capgemini
Toronto, Ontario
Requirements summary:
- Required Experience & Skills
- Extensive experience managing IT Infrastructure Services delivery for enterprise clients.
- Strong financial acumen with experience managing P&L, revenue, margins, forecasting, and financial governance.
- Experience leading cross-functional and geographically distributed teams.
- Demonstrated ability to drive business growth, service improvements, and strategic client partnerships.
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-10-12
- First seen by our source
- 2026-11-11
- Source record updated
- 2026-11-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Capgemini
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Make it real.
Full company description
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Make it real | www.capgemini.com
- LinkedIn followers
- 8,823,243
- People associated on LinkedIn
- 333,945
- Reported office locations
- Place de l'Étoile, 11 rue de Tilsitt, Paris, France 75017, FR
- Dubai Internet City, Dubai, 502420, AE
- Hullenbergweg 294, Amsterdam, North Holland 1101 BV, NL
- 1601 Bryan St, Dallas, TX 75201, US
- 595 Collins St, Melbourne, VIC 3000, AU
- Fauststraat 3, Apeldoorn, Gelderland 7323 BA, NL
- 400 Broadacres Dr, Bloomfield, NJ 07003, US
- 3475 Piedmont Rd NE, Atlanta, GA 30305, US
- 4000 Shoreline Ct, South San Francisco, CA 94080, US
- 109 Avenue du General Eisenhower, Toulouse, Occitanie 31100, FR
- 201 S College St, Charlotte, NC 28202, US
- Reykjavikplein 1, Utrecht, Utrecht 3543 KA, NL
- 333 W Wacker Dr, Chicago, IL 60606, US
- 6 Battery Rd, Singapore, Singapore 049909, SG
- 77 King St, Sydney, NSW 2000, AU
- 10 Exchange Pl, Jersey City, NJ 07302, US
- 79 5th Ave, New York, NY 10003, US
- 2 Whitefield Main Road, Bengaluru, Karnataka 560048, IN
- Gustavslundsvagen 131, Bromma, Stockholm County 167 51, SE
- Hinjewadi Phase 3 Road, Mulshi, Maharashtra 411057, IN
- Avenida Presidente Roque Saenz Pena 615, Buenos Aires City, Buenos Aires Autonomous City 1035, AR
- Avenida Carlos Gomes, 222, Porto Alegre, RS 90480-000, BR
- 1 Chome-9-5 Ōtemachi, Level 23 - Otemachi Financial City North Tower, Chiyoda City, Tokyo 100-0004, JP
- 40 Holborn Viaduct, London, EC1N 2PB, GB
- Ring Road, New Cairo, Business district (2) - Sector (1) - 12B (03- A), Cairo Festival City, EG
- Business categories
- CRM
- Legal
- Apps
- Advice
- Business Development
- News
- Software
- Consulting
- Cloud Management
- Enterprise Applications
- IT Management
- Management Consulting
- Outsourcing
- Information Technology
- Digital Entertainment
- Cyber Security
- InsurTech
- Financial Services
- Database
- Artificial Intelligence (AI)
- Other recorded names
- Capgemini
- Specialties
- Outsourcing
- Process Consulting
- Package Based Solutions
- Custom Solution Development
- Application Management
- Artificial Intelligence
- Business Consulting
- Cloud
- Digital
- Managed Services
- Digital Transformation
- Innovation
- Intelligent Industry
- Sustainable IT
- and Generative AI
- Profile identifies a recruitment agency
- No
- Reported total investment
- 5,655,417,090
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 10,001+ employees |
| Headquarters | Paris, France |
| Organization type | Public Company |
| Specialties | OutsourcingProcess ConsultingPackage Based SolutionsCustom Solution DevelopmentApplication ManagementArtificial IntelligenceBusiness ConsultingCloudDigitalManaged Services |
| Open jobs on Jobsy | 195 |
| View page |
Key Responsibilities
We are looking for someone with few years of experience as CIS Service delivery director experience.
- Lead strategic and day-to-day client relationships, ensuring high levels of customer satisfaction and account stability.
- Serve as the senior escalation point for service delivery, operational, and contractual issues.
- Drive service excellence through SLA management, governance, risk mitigation, and continuous improvement initiatives.
- Partner with delivery, operations, commercial, and legal teams to achieve contractual and business objectives.
- Own financial performance, including revenue growth, margin management, forecasting, billing, and cost control.
- Oversee demand management, capacity planning, and delivery readiness across the account.
- Identify and support account expansion opportunities while building strong executive-level client relationships.
Required Experience & Skills
- Extensive experience managing IT Infrastructure Services delivery for enterprise clients.
- Proven leadership in Service Delivery Management with responsibility for client satisfaction and operational performance.
- Strong financial acumen with experience managing P&L, revenue, margins, forecasting, and financial governance.
- Deep understanding of ITIL-based service management practices and governance frameworks.
- Excellent stakeholder management, executive communication, negotiation, and escalation management skills.
- Experience leading cross-functional and geographically distributed teams.
- Demonstrated ability to drive business growth, service improvements, and strategic client partnerships.
Key Success Measures
- Achievement of SLA, KPI, and contractual compliance targets.
- High client satisfaction and strong executive stakeholder relationships.
- Revenue growth and achievement of margin and profitability goals.
- Effective cost management and financial governance.
- Successful delivery of service improvement and transformation initiatives.
- Accurate reporting, forecasting, and operational governance.
- Growth of existing business through upselling, expansion, and new opportunities.
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