Co-Director, Operations

JOB APPLICATION: https://docs.google.com/document/d/1kYSzTNgQG1sYEbehy-CXmVjrzQUXFx92sc-cWgF_u1k/edit?tab=t.0

TCLT is entering an important period of organizational growth and development. We are building the systems, relationships, membership base, financial resources, and community governance structures required to sustain long-term community ownership of land in Chinatown. As TCLT’s work and operational needs grow, we are evolving our existing Managing Director role into a co-leadership structure. The Co-Director, Finance and Operations will work alongside TCLT’s existing Managing Director who is evolving into Co-Director, Strategy and Acquisitions, with the two roles holding distinct but complementary areas of responsibility. The Co-Director, Finance and Operations will focus on building the organizational capacity needed to support TCLT’s work, including fundraising, financial management, communications, community engagement, governance, membership development, and internal systems.

The Co-Director, Finance and Operations is a shared leadership role with TCLT's Co-Director, Strategy and Acquisitions. Together, the Co-Directors will work closely with TCLT's Board of Directors to implement TCLT’s strategic plan, develop and manage TCLT’s commitments, and oversee the people, finances, and organizational systems required to do so.

This is a senior, hands-on role in a small and evolving organization. The successful candidate should be comfortable developing new systems, managing multiple priorities, working closely with community members and partners, and balancing long-term organizational development with immediate short-term operational needs.

Responsibilities

Organizational Development, Governance, and Board Support

• Lead the implementation of TCLT’s Strategic Plan, monitor progress and results, and periodically evaluate successes, challenges, and emerging priorities.
• Work with the Board of Directors, committees, and membership to develop and maintain organizational policies, procedures, and systems.
• Support the development of the TCLT’s member-driven governance structure and opportunities for meaningful member participation and leadership.
• Coordinate Board and committee meetings, including agendas, pre-meeting materials,, post-meeting follow-up, and tracking of decisions and action items.
• Support organizational compliance with applicable legal, regulatory, governance, and reporting requirements.
• Develop & maintain systems for information and project management, record-keeping, document storage, and organizational continuity.
• Identify and record organizational risks and issues and work alongside the Board and staff to respond appropriately.

Administration and Financial Management

• Oversee day-to-day organizational administration and operations.
• Administer accounting systems, bill payments, financial records, and bookkeeping procedures alongside accounting and bookkeeping staff and consultants.
• Facilitate the development of an annual operating budget and project budgets and oversee the execution of all budgets.
• Monitor TCLT’s financial performance and cash flows, and work with the Treasurer(s) to provide quarterly financial reporting to the Board.
• Coordinate annual financial reporting, audits/reviews, tax filings, insurance, and other external financial requirements with appropriate professional advisors.
• Develop and maintain systems for contracts, purchasing, invoices, grants, reporting deadlines, and other organizational obligations.

Fundraising and Development (Shared with Co-Director, Strategy and Acquisitions)

• Develop and implement an organizational fundraising strategy, including key messages and cases for support for investors, donors, foundations, government funders, and other partners.
• Collaborate with Director, Strategy and Acquisitions on funding applications, proposals, budgets, reports, research collaborations, and funder/donor agreements.
• Maintain fundraising systems and processes and track applications, commitments, reporting requirements, and renewal opportunities.
• Build and steward relationships with donors, funders, investors, research collaborators, community partners, and other supporters.
• Prepare organizational impact reports and other materials demonstrating TCLT's progress and community impact.
• Support fundraising campaigns, events, and other activities that build TCLT's long-term financial sustainability.

Communications, Community Engagement and Membership Development

• Refine TCLT's organizational branding, key messages, and communication materials in collaboration with staff, Board, committees, and community members.
• Manage TCLT’s communications, including developing content, maintaining a content calendar, scheduling communications, and overseeing the website, newsletters, social media, and other public-facing materials.
• Develop and coordinate TCLT member engagement activities and events, including educational and volunteer opportunities
• Support opportunities for community members, particularly Chinatown residents, tenants, workers, seniors, youth, and local businesses, to participate in TCLT's work and governance.
• Represent TCLT at community meetings, public events, and with external organizations and partners as appropriate.

Human Resources and Staff Supports

• Supervise, support, and mentor TCLT staff and contractors in managing workload, priorities, timelines, and professional development, in accordance with Board-approved policies and organizational values.
• Coordinate recruitment, onboarding, performance management, professional development, and offboarding.
• Manage payroll, benefits, vacation tracking, and other HR administration with appropriate external support.
• Develop and maintain HR policies and procedures, alongside the Board and relevant committees, that support a healthy, equitable, and sustainable workplace.
• Foster a collaborative organizational culture grounded in TCLT's values and commitments.
• Identify opportunities to strengthen organizational capacity through staffing, contractors, volunteers, partnerships, and other resources.

Other duties as assigned.

We are evaluating applicants for a balance of the following qualifications

• Shared values / willingness to abide by TCLT’s guiding values;
• Demonstrated community-based experience in organizational management, operations, non-profit management, or a related field;
• Demonstrated experience with budgeting, financial administration, and financial management.
• Demonstrated experience developing and implementing fundraising strategies and campaigns, including fundraising communications, donor engagement, and/or grant writing.
• Strong project management and task organization skills; able to manage multiple priorities and multi-phase projects;
• Demonstrated experience working collaboratively with Boards, committees, community members, volunteers, staff, and external partners.
• Ability to work within a diverse community (including working with seniors, youth, people with different abilities and different cultural and socio-economic backgrounds)
• Strong written and verbal communication skills.
• Professional working fluency in speaking one of the following is preferred: Cantonese, Toishanese, Mandarin, Hakka and/or Vietnamese
• Ability to work in a hybrid environment using their own devices, with flexibility to work remotely and attend in-person meetings, neighbourhood events, and community activities.

Bonus qualifications

• Fluent in written Chinese or Vietnamese
• Knowledge of Canadian affordable housing-related policies and programs;
• Knowledge and experience of the CLT model and other cooperative ownership and shared equity models;
• Knowledge of Chinatown's specific history and neighbourhood context

If you do not meet all of the listed qualifications, we still encourage you to apply! We recognize that candidates may bring relevant skills and experience that do not fit neatly within the criteria.