Coffee House Shift Supervisor - Fairlawn

This position is for Bridgehead Coffee at 2140 Carling Ave. Ottawa, ON K2A 1H1

Who We Are

We're not just brewing specialty coffee, we're brewing change. Bridgehead is a Fairtrade and organic coffee company that’s been roasting locally and connecting communities for over 20 years. Our recent brand refresh celebrates a new chapter, one that feels bolder, more vibrant, and true to who we’ve always been, a team that cares deeply about people, the planet, and a great cup of coffee.

Why Join Our Team

We’re not just about brewing great coffee, we're about brewing better futures. If you’re someone who loves collaboration, creativity, and good conversation over great coffee, you’ll fit right in. Whether you’re a coffee enthusiast or just starting your journey, there’s a place for you here to grow, learn, and make a difference.

Bridgehead Shift Supervisor: Join our Exceptional Team.

At the center of our success are our extraordinary coffeehouse teams. Bridgehead team members care. They care about our customers, each other, our community, and the environment.

We are currently seeking a Shift Supervisor who will be responsible for leading their team to deliver exceptional guest experiences, maintaining smooth coffeehouse operations, and upholding Bridgehead’s high standards of quality, hospitality, and care. As a Shift Supervisor, you’ll develop your leadership skills, build your coffee expertise, and contribute to a warm, welcoming environment that celebrates both excellence and authenticity. You’ll support your team through every rush, inspire confidence and collaboration, and ensure that every detail, from the perfect espresso shot to a clean, inviting store, reflects our values.

Position: Coffee House Shift Supervisor

Location: 2140 Carling Ave.Ottawa, ON K2A 1H1

Starting Pay: $18.95 per hour + tips

This is role is for an existing vacancy. No AI will be used during the duration of this hiring process.

What You’ll Do

Provide day-to-day leadership and ensure seamless operations in the manager’s absence

Motivate and guide team members to deliver warm, genuine hospitality and outstanding coffee experiences

Model Bridgehead standards for cleanliness, quality, and efficiency

Train, coach, and mentor Baristas to ensure consistency and skill development

Maintain a positive, inclusive team culture that promotes collaboration and growth

Anticipate and respond to customer needs with professionalism and care

Support accurate record-keeping, cash handling, and adherence to operational procedures

Lead by example through professionalism, reliability, and punctuality

Ensure health and safety standards are followed for both customers and team members

Champion Bridgehead’s commitment to sustainability, fair trade, and community engagement

What We’re Looking For

Minimum of 1+ years of experience in a Shift Supervisor or similar leadership role

A professional, customer-focused hospitality mindset

Strong communication and interpersonal skills

Team player with the ability to lead, motivate, and support others

Excellent organizational and problem-solving abilities

Physically fit to stand, walk, bend, twist, and lift up to 40 kg during a shift

Consistent punctuality, reliability, and accountability

Flexibility regarding store location and hours of work

Certified Food Handler Certificate (required before contract signing)

Certified First Aid/CPR

Post-secondary training in Hospitality, Business, or Management

Passion for coffee, tea, and sustainable trade practices

Creativity, humor, and a positive attitude

Integrity, openness, and kindness in every interaction

Our Commitment to Inclusion

Bridgehead is an Equal Opportunity Employer committed to building and fostering an environment where everyone feels included, valued, and heard. We strive to be inclusive, diverse, and representative of the communities we serve.

We encourage applications from individuals with disabilities, Indigenous peoples, racialized individuals, people from gender and sexually diverse communities, and those with intersectional identities. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process by contacting your recruiter directly. No recruitment agencies, please.