Posted 14 days ago
Collision Experience Advisor
@ Craftsman Collision
Duncan, British Columbia
Overview
Craftsman Collision is hiring an entry-level Collision Experience Advisor to deliver customer service through the collision repair process. The work covers booking estimates, giving repair status updates, handling insurance and transportation needs, and keeping shop records. The role is full-time, reports to the Shop Manager, and includes training for candidates without collision shop experience.
Responsibilities:
- Greet customers and explain the collision repair process
- Book estimates and provide repair status updates
- Assist with insurance claims documentation
- Coordinate rides, replacement vehicles, and rentals
- Maintain accurate records in shop management systems
Requirements summary:
- High school diploma required
- Strong verbal and written communication skills
- Customer service experience preferred
- Organized, dependable, and eager to learn
- Legally entitled to work in Canada with no restrictions
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-10-23
- First seen by our source
- 2026-10-23
- Source record updated
- 2026-10-23
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required), College diploma (preferred) |
| Perks mentioned | Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Craftsman Collision
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Where you belong.
Full company description
Craftsman Collision is Western Canada's leader in auto body repairs in British Columbia, Alberta and Sasktachewan. Since 1977, that first shop on the corner of 6th and Yukon in Vancouver is joined by 43 others – more than any other independently owned collision repair in Canada. And all of our 600 plus employees are still as committed to leadership in quality and professionalism. At Craftsman Collision not only do we guarantee our repairs for a lifetime, but we repair vehicles to their pre-accident condition ensuring all quality and safety standards specific to the make and model of the vehicle are met. All repairs are completed by the qualified, experienced auto body and refinish technicians using the latest collision repair technology including; computerized colour matching and nitrogen-driven spray painting system that provide vehicles with a superior finish and customers with glowing reviews. Our goal is to ensure our customers are 100% satisfied with their repair and to get them back on the road in a vehicle that not only looks great, but is safe. Auto Body Repair Services: Body Work Auto Painting Scratch Repair Bumper Repair Fender Repair Dent Repair Auto Glass Repair* (Lower Mainland, Vernon, and Kelowna locations only) Aluminum Repair (select Craftsman Collision locations) We pledge to continue forging ahead in all of our present and future endeavors while maintaining an unblemished record of social responsibility, innovation, leadership, and customer service in the auto body repair sector. Visit our website at www.craftsmancollision.com for more details.
- LinkedIn followers
- 6,572
- People associated on LinkedIn
- 220
- Reported office locations
- 810 West 1st Street, North Vancouver, British Columbia V7P 1A1, CA
- Business categories
- Social Media
- Digital Marketing
- Consulting
- Sales
- Web Development
- Automotive
- SEO
- Advertising
- Other recorded names
- Distinctive Autoworks
- Craftsman Collision
- Specialties
- Auto Body Repair
- Hail Damage Repair
- Dent Repair
- Bumper Repair
- Aluminum Repair
- Auto Painting
- Body Work
- Auto Glass Repair
- Collision Repair
- Frame Straightening
- Fender Repair
- Windshield Replacement
- and Chip Repair
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Craftsman Collision is Western Canada's leader in auto body repairs in British Columbia, Alberta and Sasktachewan. Since 1977, that first shop on the corner of 6th and Yukon in Vancouver is joined by 43 others – more than any other independently owned collision repair in Canada. And all of our 600 plus employees are still as committed to leadership in quality and professionalism. At Craftsman Collision not only do…
| Field | Value |
|---|---|
| Industry | Vehicle Repair and Maintenance |
| Company size | 501-1,000 employees |
| Headquarters | North Vancouver, British Columbia |
| Organization type | Privately Held |
| Year founded | 1977 |
| Specialties | Auto Body RepairHail Damage RepairDent RepairBumper RepairAluminum RepairAuto PaintingBody WorkAuto Glass RepairCollision RepairFrame Straightening |
| Open jobs on Jobsy | 28 |
| View page |
The Collision Experience Advisor is an entry-level role focused on delivering exceptional customer service throughout the collision repair process. This position requires strong communication skills and a willingness to learn. No prior collision shop experience is required—training will be provided to build familiarity with repair workflows, insurance processes, and front office systems.
Why work at Craftsman Collision?
- Comprehensive benefits package
- Opportunities for professional growth and I-CAR training
- Be part of a proudly Canadian company that values teamwork, innovation, and doing things the right way
Reporting to: Shop Manager
KEY RESPONSIBILITIES
- Provides high levels of customer service, both internally and externally, with a focus on creating a positive first impression;
- Welcomes customers and explains the collision repair process, setting clear expectations;
- Determines customer needs including estimate booking, repair scheduling, and transportation requirements;
- Books estimate appointments over the phone when necessary and provides prompt service to walk-in customers;
- Provides repair status updates to customers via phone, email, or text;
- Assists customers with insurance claims information and required documentation;
- Coordinates customer transportation needs including rides, replacement vehicles, and rentals;
- Assists with vehicle drop-off and delivery, including overview of completed repairs;
- Ensures vehicle pre-wash, mapping, and required photos are completed as per The Craftsman Way;
- Participates in daily production meetings to understand workflow and relay relevant customer information;
- Maintains accurate records in shop management systems and dashboards;
- Supports compliance with internal policies, procedures, and guidelines to promote consistent application within the Company;
- Supports company standards in SPARKLE, safety, and security;
- Represents and promotes the Craftsman Collision brand in a positive manner aligned with stated values; and
- Other duties as assigned.
QUALIFICATIONS
- No prior collision repair experience required;
- Customer service experience preferred (retail, hospitality, call centre, or similar);
- Strong verbal and written communication skills;
- Organized, dependable, and eager to learn;
- High school diploma required; post-secondary education an asset;
- Must be legally entitled to work in Canada with no restrictions.
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