Community Care Partnerships Coordinator

Ohana Care is looking for a Community Care Partnerships Coordinator to build and grow our referral network across the Edmonton region. You'll connect with health care providers, seniors' residences, professionals and community organizations, building the relationships that make Ohana Care the name people think of when someone needs care at home.

This role is ideal for someone who knows home care from the inside. You may be a Health Care Aide or caregiver today, ready for your next step: moving from providing care directly to building the community relationships that connect more families with the care and support they need.

You'll spend your days finding new referral partners, opening doors, building lasting relationships and growing Ohana Care's presence throughout Edmonton, St. Albert, Sherwood Park, Spruce Grove and Leduc.

The role starts part-time, with a clear opportunity to grow into a permanent, full-time position as Ohana Care grows in Edmonton.

What you'll do

• Build a referral community: grow a network of referral partners across Edmonton, St. Albert, Sherwood Park, Spruce Grove and Leduc, from hospitals, the health system and seniors' residences to the professionals and organizations families turn to for advice.
• Find new referral partners: research the people and organizations who influence where seniors get care, then reach out first, by phone, email, LinkedIn or walking in the door.
• Make the call: pick up the phone and introduce Ohana Care to people who have never heard of us, and turn first conversations into meetings.
• Think outside the box: look beyond the obvious places, test new ways to meet referral partners, and keep what works.
• Keep your pipeline full: set weekly outreach goals, track what each contact leads to, and share what you learn with the team.
• Stay in touch: keep every relationship warm with regular visits, updates and follow-up, so partners think of Ohana Care first.
• Follow up fast: reply to every referral partner within the same day, and pass new client inquiries straight to our intake team.
• Know our services: explain how Ohana Care works and how families can pay for care, so partners know exactly when to call us.
• Support consultations: Provide in-home consultations with families when needed.
• Keep records current: log every visit, call and next step in our CRM.
• Grow our reputation: help gather Google reviews and share community stories for our social media.
• Represent Ohana Care: attend seniors' fairs, networking events and community events in the Edmonton region.
• Work as a team: work closely with our intake team, who handle new client inquiries and set up care.

What you bring

Must-haves

• Familiarity with home care, supportive living, or long-term care environments, with an understanding of how these services operate.
• A natural networker: you enjoy meeting new people, remember names and stay in touch
• A warm, confident manner, and comfort talking with anyone, from nurses and doctors to residence managers and business owners
• Confidence making cold calls and walking in somewhere new. A “no” doesn't slow you down.
• Resourcefulness: you can track down the right person at almost any organization, online or by asking around
• A self-starter's mindset: you spot opportunities others miss and come up with new ways to reach people
• Strong comfort with technology: you pick up new apps quickly and are at home on a smartphone, email, calendars and CRM software
• Organization and follow-through: you keep track of people and do what you said you'd do, without reminders
• A valid Alberta driver's license and a clean driving record
• Knowledge of the Edmonton region

Nice-to-haves

• Current Health Care Aide
• Knowledge of Alberta home care funding, such as CDHCI and Self-Managed Care
• Experience in customer service, sales or community outreach
• Comfort creating content for social media
• A second language spoken in Edmonton communities

Schedule, pay and the path to full-time

• Hours: part-time to start, Monday to Friday, about 4 hours a day (20 hours a week), during business hours.
• Work model: hybrid, split between time out in the community and remote work.
• Pay: $28 to $32 an hour.
• Benefits: eligible after a 6-month probation period.
• Vehicle: a company vehicle for work travel.
• Extensive Training: full training on our services, funding programs and systems.
• Path to a permanent role: we'll review the role together at the end of the 6-month probation. With success, it becomes a permanent, full-time position as Ohana Care grows in Edmonton.
• Start date: January 2027.

Why Ohana Care

• Canadian-owned, not a franchise: we make our decisions locally, for the communities we serve.
• Accredited by Accreditation Canada (Alberta): the same independent standard used for hospitals and health facilities.
• Relationship-based care: our 4-hour minimum visits give caregivers real time with each client.
• Room to grow: you'll help build Ohana Care's presence in Edmonton from the ground up.

Please apply through LinkedIn, or send me a message about why you're the right person.