First seen by our source: 21 days ago
Complex Claims Director - Insurance
@ Mercor
Toronto, Ontario
Overview
Mercor is hiring a Complex Claims & Coverage Director on a contract basis at $800 per hour, remote, for 20 to 40 hours per week. The work is designing realistic insurance claim scenarios and writing and grading claim strategies, coverage analyses and reserve rationales to train AI models. Candidates need at least 2 years handling complex, litigated or coverage-sensitive insurance claims.
Responsibilities:
- Design complex insurance claim scenarios involving coverage disputes and litigation
- Write reference claim strategies, coverage analyses and reserve rationales
- Grade AI-generated responses against structured rubrics
- Provide written feedback to the research team
Requirements summary:
- 2+ years handling complex, litigated or high-severity claims
- Experience evaluating coverage across multiple parties, layers or policies
- Knowledge of insurer duties, reservation of rights and settlement authority
- Ability to separate operational coverage positions from legal advice
- Preferred: CPCU, AIC, SCLA, ARM or comparable designation
Tools & skills
Source and dates
Source type not verified · manatal
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-17
- Source record updated
- 2026-10-17
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Experience | 2+ years |
| Hours per week | 30 |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Mercor
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We connect human expertise with leading AI labs and enterprises to train frontier models.
Full company description
Mercor is defining the future of work. We connect human expertise with leading AI labs and enterprises to train frontier models.
- LinkedIn followers
- 654,507
- People associated on LinkedIn
- 5,250
- Reported office locations
- San Francisco, California 94105, US
- Business categories
- Employment
- Software
- Recruiting
- Data Collection and Labeling
- Artificial Intelligence (AI)
- Machine Learning
- Other recorded names
- Mercor
- Profile identifies a recruitment agency
- Yes
- Reported total investment
- 483,600,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Mercor is defining the future of work. We connect human expertise with leading AI labs and enterprises to train frontier models.
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 51-200 employees |
| Headquarters | San Francisco, California |
| Organization type | Privately Held |
| Year founded | 2023 |
| Open jobs on Jobsy | 1,626 |
| View page |
About the job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
Position: Complex Claims & Coverage Director
Type: Contract
Compensation: $800/hour
Location: Remote
Commitment: 20–40 hours/week
Role Responsibilities
- Design realistic scenarios involving disputed coverage, reservations of rights, excess exposure, multiple insureds, multiple carriers, allocation, litigation, mediation, bad-faith risk, and high-severity settlement strategy.
- Create work products such as complex claim strategies, coverage-position analyses, authority requests, litigation-management plans, reserve rationales, and escalation recommendations.
- Write "golden" reference responses at senior technical claims quality.
- Grade AI-generated responses against structured rubrics for policy analysis, strategic judgment, factual support, stakeholder awareness, and escalation discipline.
- Identify claim-handling positions that are internally inconsistent, unsupported by the record, operationally unrealistic, or outside the authority of a non-lawyer claims professional.
- Provide written feedback the research team uses to improve model behavior.
Qualifications
Must-Have
- 2+ years of professional experience handling complex, litigated, high-severity, or coverage-sensitive insurance claims.
- Experience evaluating coverage issues and developing claim strategies involving multiple parties, layers, policies, or jurisdictions.
- Understanding of insurer duties, reservation-of-rights practices, litigation management, settlement authority, and escalation to internal or external counsel.
- Ability to distinguish an operational coverage position from formal legal advice and recognize when specialized legal review is required.
- Exceptional written reasoning, defensible judgment, and high attention to detail.
- Comfort with reviewing incomplete records and clearly separating facts, assumptions, open issues, and recommended next steps.
Preferred
- CPCU, AIC, SCLA, ARM, or comparable insurance designation.
- Experience with excess casualty, professional liability, directors and officers, cyber, environmental, construction-defect, or other complex lines.
- Experience managing mediations, trials, coverage disputes, or extra-contractual exposure.
- Home-office technical claims or claim-governance experience.
- Experience overseeing TPAs, independent adjusters, experts, or panel counsel.
Start Date
- Immediately; applications reviewed on a rolling basis.
Application Process (Takes 20–30 mins to complete)
- Upload resume
- AI interview based on your resume
- Submit form
Resources & Support
- For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
- For any help or support, reach out to: [email protected]
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
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