Compliance & Standards Officer

Compliance & Standards Officer

Why work with us:

The City of Waterloo is a rewarding place to work. Each day, you will support and/or participate in the delivery of services that impact residents of this city, making it a great place to live, work and play for everyone.

Home to two world-class universities, a top-ranked college, a tech ecosystem, entrepreneurs and small businesses, there is a readiness to do things differently in Waterloo. Our vision is to be a leader in sustainability and to build a future-ready community for all. We are committed to workplace wellbeing and providing an inclusive, safe and enjoyable work environment.

For more information about the City of Waterloo’s Strategic Plan, Vision, Values and Guiding Principles, please click here: City of Waterloo 2023-2026 Strategic Plan.

What we offer:

• Supportive and caring organization that promotes respect, inclusivity, sustainability, health, safety and wellness.
• Dedication to the organization’s commitment for Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey.
• A commitment to environmental sustainability as demonstrated in many plans and policies. For example, we are working towards reducing our corporate greenhouse gas emissions to net-zero by 2050, with real progress underway.
• Certification as a Living Wage Champion.
• Defined Benefit Pension Plan (OMERS) eligibility for all employees.
• Up to 10 paid Reservist Leave days per year, with single contribution OMERS buyback option for any unpaid time.
• Easy and sustainable commuting options through the TravelWise program, which offers public transit discounts and a dedicated carpool network for employees.
• Substantial internal and external training and development opportunities along with opportunities to get involved and give back to the community.
• Enjoyable employee-wide events, activities, site visits, BBQs to connect with co-workers.
• Complimentary FitPass for access to leisure, swim, and fitness drop-in programs for employees and family members.

…And so much more!

What you will do:

Reporting to the Manager of Compliance and Standards in the Municipal Enforcement Services Division, your primary responsibilities will include, but are not limited to, the following:

• Conduct inspections in order to establish compliance with by-laws, investigate complaints and interpret and enforce municipal regulatory by-laws and designated provincial regulations.
• Provide the public and other interested parties all necessary information and assistance related to by-laws in the City.
• Enforce the parking restrictions on all city streets, private property and City property through the issuance of parking violation tickets or facilitate tows.
• Operate the overnight parking exemption program through a web-based tracking system.
• When violations are observed, interact directly with person(s) to ensure compliance with by-laws is achieved.
• Manually and electronically record information/facts with respect to investigations.
• Respond to complaints generated through the Waterloo Regional Police Service, the City of Waterloo and citizens.
• Travel throughout the City to conduct inspections, establish compliance, investigate complaints, and conduct other duties as required.
• Provide back-up to other Enforcement Officers as required.
• Other duties as assigned.

What you will bring:

• A two (2) year post-secondary Diploma in Law and Security Administration, Police Foundations or related field with a minimum two (2) years’ experience in municipal enforcement. An equivalent combination of education and experience may be considered.
• Familiarity with courtroom procedure and decorum with an understanding of the Ontario Evidence Act
• Valid MTO ‘G’ class driver’s licence in good standing with driver’s abstract acceptable to the City (maximum of 3 demerit points; maximum of 2 convictions within the previous 36 months; no driving related criminal code convictions within the previous 36 months; and no ignition interlock restrictions) is required to perform the job.
• Working knowledge of provincial acts and codes, municipal by-laws, zoning, licensing, building and property standards is an asset.
• Strong report writing, tactful communication, public relations and interpersonal skills.
• Working knowledge of Microsoft Office products and strong keyboarding skills.
• Flexibility to work various shifts as assigned, including weekends, evenings, and nights.
• Valid First Aid and CPR certification or willingness to obtain.
• Certification in quantitative noise enforcement is considered an asset.
• A passion for promoting and maintaining a healthy and safe workplace and the ability to work respectfully and effectively in a team environment.
• Strong commitment to delivering quality customer service.
• Demonstrated commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion.

What we will require:

• A Vulnerable Sector Check satisfactory to the City.
• Proof of your current and valid certificate(s), licenses and/or educational qualification, if applicable.

Hours of Work: You will work a minimum of 24.5 hours per week to be scheduled based on operational requirements. Evening, overnight and weekend availability is required for this position.

Be You @ Waterloo (Our Commitment to Diversity, Equity, Inclusion and Belonging):

The City of Waterloo acknowledges that our work takes place on the traditional territory of the Haudenosaunee, Anishinaabe and Chonnonton Peoples, and is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. The City is dedicated to advancing the organization’s commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion and to reducing barriers to employment opportunities. Applications from members of historically underrepresented groups, including Black, Indigenous, racialized communities, women, persons with disabilities and members of 2SLGBTQIA+ are encouraged for positions at all levels within the organization. Candidates from historically underrepresented groups are encouraged to self-identify in their application.

Accommodations are available throughout all stages of the recruitment process in accordance with the Human Rights Code and other applicable legislation. We encourage applicants to access support(s) that may be needed. To request accommodation during the application process, please email [email protected], quoting the position and competition number. Applicants advancing to the next stages of the recruitment process will be provided with additional opportunities to make their needs known.

Our use of AI during recruitment:

Our applicant tracking system includes artificial intelligence (AI) features, such as tools that highlight relevant work history or suggest potential job matches. These features are built into the system and may be visible to staff. AI does not make any screening or hiring decisions, and all decisions about interviews and hiring are made by City staff in accordance with applicable City policies and procedures.

Staff Association:

Qualified and eligible City of Waterloo Staff Association applicants will be considered first for this posting.