Contact Centre Specialist

As a Contact Centre Specialist, you will support the efficient delivery of sales and service via telephone, electronic, and digital channels for members, uncovering their service needs and life events and making the appropriate connections within the SASCU sales team. This position requires a high level of interpersonal skills to engage members and provide service delivery through contact channels.

What you’ll do (key responsibilities):

• Take personal responsibility for delivery of the SASCU Member Experience and contribute to a warm and welcoming environment over telephone, electronic, and digital channels.
• Advise members on a range of deposit and investment products (including new personal and business accounts, cards, term deposits, and registered products), and associated services.
• Respond to and process member transactions for non-cash related products and services.
• Deepen member relationships through identification of opportunities and personalized connections through contact channels.
• Acknowledge member concerns and take appropriate action to resolve them.
• Undertake assigned administrative duties including regular and ad hoc reporting, audits, and preparing routine correspondence.
• Participate in all programs established to enhance the SASCU Member Experience.
• Support organizational goals by meeting sales and referral targets.
• Respect confidentiality and privacy of members’ and SASCU’s business.
• Ensure compliance with regulations and SASCU policy and procedures.
• Undertake other related duties to support the collective success of the team and maximize the Member Experience.

What you’ll bring (qualifications):

• 1 year of sales experience in a service-oriented environment.
• At least 6 months in a Service Representative role with demonstrated sales success.
• CUIC 185: Credit Union Products & Services.
• CUIC 240: Fundamentals of Financial Planning within 1 year of attaining position.
• Comfort with technology.
• Commitment to continuous learning and self-development.

We invest in our employees by offering (rewards and benefits):

• A competitive base salary plus performance-based incentive pay, and a pension plan with SASCU matching all funds.
• Comprehensive group benefits coverage including extended health and dental care, travel insurance, and life insurance, and an Employee and Family Assistance Program.
• Flexible spending account for additional health and personal wellness activities and expenses.
• Flexible work arrangements and paid time off including vacation, medical/care time, personal days, and paid community volunteering.
• Opportunities for career growth, financial assistance for training and development, and rewards and recognition.
• Additional benefits including waived or reduced banking fees and reduced rates on personal loans and mortgages.