Coordinator, Events Sales Business Operations

WHO WE ARE

Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.

As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.

We are seeking a highly organized and detail-oriented Coordinator, Events Sales Business Operations to support the administrative and business operations behind ROM’s event sales portfolio.

Working closely with the Assistant Vice President, Event Sales, Special Event Coordinators, and internal partners, you will coordinate event sales administration from client information and estimates through invoicing, revenue reconciliation, reporting, and procurement. As a key operator of ROM’s Delphi and Delphi Diagrams platforms, you will help maintain accurate event and client information and troubleshoot system issues to keep operations moving smoothly.

You will also support business reporting, digital event sales content, and select event coordination. This role is ideal for an experienced hospitality sales or business operations professional who combines strong systems knowledge, financial acumen, client service, and exceptional attention to detail.

• Coordinate event sales administration, including client information, estimates, invoicing, and other business activities supporting internal and external events
• Reconcile daily event revenue, coordinate deposits with Finance, and maintain accurate financial and sales records
• Serve as a key operator of Delphi and Delphi Diagrams, maintaining accurate system information and troubleshooting operational issues
• Prepare and maintain budgets, projections, business reports, and trend information to support Event Sales leadership and strategic decision-making
• Coordinate meetings and select special events for internal stakeholders and external clients, helping ensure seamless execution and a positive client experience
• Manage event sales content and promotional materials across ROM’s website, social media, and other digital channels, ensuring information and imagery remain accurate and current
• Coordinate procurement of products, supplies, and other resources required to support event sales and operations
• Collaborate with Event Sales, Finance, and other ROM teams to maintain efficient processes, accurate information, and responsive service

• University degree in Business, preferably with a specialization in hospitality management, or a culture-related field, or an equivalent combination of education and relevant experience
• Minimum five (5) years of experience in a fast-paced business administration role within hospitality sales or a related environment, including at least two (2) years of supervisory experience
• Demonstrated proficiency with Delphi and or other CRM systems, including experience maintaining client and event information and supporting system-based workflows
• Experience with Microsoft D365 for invoicing, accounts payable and receivable, revenue reconciliation, budget oversight, and business reporting
• Intermediate to advanced proficiency with Microsoft Office, Delphi, and Delphi Diagrams; familiarity with Dayforce, social media platforms, or other relevant business applications is an asset
• Excellent organizational, project management, and multitasking skills, with exceptional accuracy and attention to detail
• Strong written and verbal business communication and client service skills, with the ability to work effectively and diplomatically with diverse internal and external stakeholders
• Familiarity with regulations and licensing requirements relevant to hospitality and events, such as AGCO, Entandem, and public health requirements, is an asset
• Ability to work independently and collaboratively in a fast-paced environment while managing competing priorities and deadlines
• Availability to work additional hours, including evenings and weekends, when required to support events and business needs
• French-language proficiency is an asset

WHAT WE OFFER

• Comprehensive benefits coverage: For permanent and full-time contract positions (conditions apply), enjoy paid benefits for individuals and families, a health spending account, and an Employee Assistance Program.
• Worry-free retirement savings: With our pension plan, you benefit from an employer-matched Defined Benefit contribution plan, which provides predictable lifetime retirement income, survivor benefits, and early retirement options without the stress of investment decisions.
• Support for new parents: Enjoy a parental leave top-up to 95 percent of your salary for 17 weeks, helping you balance work and family life.
• Perks: Free ROM membership for permanent full-time and part-time staff, plus discounts to over 200 attractions through Attractions Ontario.
• And more!

SALARY & TERMS OF EMPLOYMENT

• START DATE: January 2027
• OPEN DATE: October 19, 2026
• CLOSE DATE: Open until filled
• STATUS: Full-time, permanent
• EMPLOYEE GROUP: OPSEU Local 543
• SALARY: $70,263 - $80,300 CAD
• SCHEDULE: 35 hours weekly
• PROBATIONARY PERIOD: Six (6) months
• LOCATION (on-site): Toronto, ON
• POSTING TYPE: This posting is for an existing vacancy.

WHAT TO EXPECT IN OUR INTERVIEW PROCESS

1. Initial conversation: Apply online. Selected individuals will be invited to complete a pre-recorded video questionnaire to tell us more about your interest in ROM.
2. First interview: A 1-hour in-person or virtual interview with the Hiring Manager and a member of the HR team. This in-depth interview will focus on your skills and how they align with the team's and ROM's needs.

• Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
• Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
• Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility.
• Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving.
• Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility.

If you’re excited about this role, even if your experience differs from the specific requirements, we encourage you to apply. We’re keen to meet candidates who can contribute their talents to our goals, and will consider an equivalent combination of knowledge, skills, education, and experience.

COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY
At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.

We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at [email protected] for assistance.

ADDITIONAL INFORMATION

• ROM does not require “Canadian experience.” International applicants with equivalent experience are encouraged to apply.
• ROM uses technology-assisted tools (including JazzHR TalentFit) to support the review and screening of applications. All hiring decisions are made by human reviewers.
• This posting is for an existing vacancy.

APPLY NOW

Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and, other checks depending on the role.