Posted 31 months ago
Counter / Inside Salesperson
@ EMCO Corporation
Calgary, Alberta
Overview
EMCO Corporation is hiring a full-time Counter / Inside Salesperson in Calgary for its Independent Supply Company, a wholesale supplier of HVAC and refrigeration products. The role serves walk-in and phone customers, handles orders and backorders, and supports outside sales.
Responsibilities:
- Serve walk-in and inbound phone customers with product questions
- Enter, pick and pack counter sales orders and follow up on backorders
- Process returns and warranty claims in line with procedures
- Resolve customer concerns and complaints
- Generate leads for the Outside Account Management team
Requirements summary:
- Grade 12 diploma or equivalent
- Outstanding customer service and verbal communication skills
- Ability to learn and operate order processing software
- Counter sales or customer service experience an asset
- HVAC/R and building products knowledge preferred
Tools & skills
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2024-04-24
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Sales |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Store, Warehouse |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Languages | English |
| Encouraged to apply | Women, Indigenous peoples, People with disabilities |
| Education | High school (required), College diploma (preferred), Bachelor’s degree (preferred) |
| Perks mentioned | Performance bonus, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
EMCO Corporation
| Field | Value |
|---|---|
| Open jobs on Jobsy | 274 |
Company Description
Independent Supply Company (ISC) is a premier Canadian wholesale supplier of HVAC & Refrigeration products. As part of EMCO Corporation, ISC subscribes to strong core values that impact our decisions and actions on a daily basis. Our decentralized business model fosters an entrepreneurial atmosphere, where we are empowered to make decisions at the local level which makes Independent Supply an exciting place to work! We are interested in who you are, what you value and will invest in helping you grow both as an individual and as part of our team.
We are currently looking for a Counter / Inside Salesperson to join our team in Calgary!
Job Description
As a Counter / Inside salesperson, you will be the face of our business! You will provide world-class sales support to our customers by answering questions, entering and picking orders, and following up on any backorders. Your primary focus will be to serve our walk-in customers and inbound telephone inquiries. Support will also be provided to all of our Outside Sales functions.
Additional duties will include:
- Research product for customers and provide recommendations on our assortment of product
- Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Management team while networking with customers at the counter
- Enter, pick, and pack sales orders generated at the counter
- Inform the buyer when stocks levels are low
- Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
- Navigate and find a solution for customer concerns and complaints
- Perform other tasks as requested by the Profit Centre Manager
Qualifications
- Grade 12 diploma or equivalent; College and/or University degree an asset
- Experience with customer service or counter sales an asset
- Outstanding customer service and verbal communication skills
- Excellent relationship building skills with customers, vendors, and teammates
- Ability to learn and operate the applicable software system used to process orders
- Possess a strong work ethic and a high standard of integrity
- Ability to work well independently and in a team setting
Preferred Skills:
- Previous experience with or knowledge of HVAC/R and building products sold at the Profit Centre
- Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
- Experience using Word, Excel, and Outlook
Additional Information
What’s in it for you?
- Be able to work in a strong team-focused culture!
- Great training and career development opportunities
- Competitive Salary
- Comprehensive Benefit Package
- Great work-life balance
- Profit Sharing
EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.