Posted 5 days ago
Customer and Product Lead
@ hiretofu.com
Toronto, Ontario
Overview
hiretofu.com, a startup building a trust layer for hiring against AI-driven fake applicants, is hiring a full-time Customer and Product Lead in Toronto. The role owns the customer journey after the sale, including onboarding, account health, renewals and expansion, and feeds customer insight into product planning and launches. The posting states competitive salary with meaningful equity, comprehensive health benefits, and 3 weeks of vacation.
Responsibilities:
- Own onboarding, account health and renewals after the sale
- Drive net revenue retention and expansion
- Turn customer feedback into roadmap priorities with engineering
- Run betas and launches with key accounts
- Own retention, usage and feature adoption metrics
Requirements summary:
- Consulting, investment banking or similar background
- Startup experience
- Experience on a SaaS product with millions in revenue
- Analytical and able to pull own data
- Strong product instincts
Source and dates
Source type not verified · gem
- Employer posting date
- 2026-11-02
- First seen by our source
- 2026-11-02
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Physical demands | physical low · computer high |
| Perks mentioned | Generous paid time off, Stock or equity |
Summary and details written by AI from the posting; the employer’s posting is the authority.
hiretofu.com
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
The fraud detection and security platform for recruiting and hiring.
Full company description
Tofu helps talent teams protect their recruiting pipeline. Tofu's agents: * Screen volumes of applications with AI and bespoke requirements * Enrich applicant information with internet data * Filter out applicant fraud and validate identity Hundreds of talent teams like Restaurant365, Luxury Presence, Garner Health, Crusoe Energy, Prophecy and many others use tofu to screen and recruit faster. We’re backed by Slow Ventures, Founder Collective, Night Capital, Ritual Capital and Garage Capital.
- LinkedIn followers
- 2,606
- People associated on LinkedIn
- 18
- Reported office locations
- Toronto, Ontario M5V 0T3, CA
- Business categories
- Employment
- Online Portals
- Fraud Detection
- Marketplace
- Recruiting
- Other recorded names
- hiretofu.com
- tofu
- Specialties
- AI
- Artificial Intelligence
- B2B SaaS
- Recruiting Operations
- Internal Talent Team Tools
- Inbound Recruiting
- and Inbound Talent Sourcing
- Profile identifies a recruitment agency
- No
- Reported total investment
- 4,521,171
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Tofu helps talent teams protect their recruiting pipeline. Tofu's agents: * Screen volumes of applications with AI and bespoke requirements * Enrich applicant information with internet data * Filter out applicant fraud and validate identity Hundreds of talent teams like Restaurant365, Luxury Presence, Garner Health, Crusoe Energy, Prophecy and many others use tofu to screen and recruit faster. We’re backed by Slow…
| Field | Value |
|---|---|
| Industry | Technology, Information and Internet |
| Company size | 11-50 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 2023 |
| Specialties | AIArtificial IntelligenceB2B SaaSRecruiting OperationsInternal Talent Team ToolsInbound Recruitingand Inbound Talent Sourcing |
| Open jobs on Jobsy | 2 |
| View page |
About Tofu
How do you distinguish between real and fake in an AI world?
This question has crippled the recruiting industry overnight. Tofu is building one of the most important companies of our time and the layer to fix it.
AI has made it easier than ever to fake credentials, impersonate real people, and apply to jobs at scale using synthetic identities. More than 60% of remote applicants are fake, there were 75M detected deepfakes last year, and the number of state-sponsored groups hired by Fortune 500s grew 220%.
The hiring funnel has become the front door to the enterprise, and AI has cracked it wide open. It’s a $96 billion problem that needs to be solved.
We’re changing that.
Tofu is building a new standard for security in hiring.
And we just raised $5M from Slow Ventures and Founder Collective to step on the gas.
If you want to help build the trust layer for the internet and redefine how identity works in the AI era, we’d love to talk.
About the Role
We’re hiring a Customer and Product Lead to work at the intersection of our customers and our product. You’ll own our customer journey after the sale: getting them live fast, keeping them engaged, and expanding their usage over time. Then you’ll take what you learn into engineering and help decide what we build next.
You’ll work directly with our Founder & CEO to set the customer and product strategy that gets us to $10M in ARR. You’ll be a force multiplier across the business, working closely with engineering, and sales.
If you want to work across customers, product, and engineering, and learn more in a year than you would in five at a big company, this is the role for you.
What You’ll Do
- Own the customer journey after the sale: lead onboarding, run QBRs, own account health and reduce churn.
- Own renewals and expansion. You carry net revenue retention.
- Be the voice of the customer in product. Sit in on planning with engineering and bring the data on what customers need, what they’ll pay for and what’s costing us deals.
- Turn customer pain into roadmap. Write the problem up, size it, prioritize it with engineering and see it through to launch.
- Run betas and launches with our best accounts. Measure whether what we shipped actually got used.
- Own the numbers. Retention, usage, account health, feature adoption. If we can’t measure it, set it up so we can.
- Step in wherever the team needs support and help build out the company.
Who You Are
- Background in consulting, investment banking or similar.
- You’ve worked at a startup.
- You were part of a team that built a SaaS product generating millions in revenue.
- Good with numbers, analytical, somewhat technical. You can pull your own data.
- You have strong product instincts and can tell a real problem from a loud one.
- You want to talk to customers a lot.
- You don’t need to be told what to do.
- Toronto-based.
- Bonus: you’ve started a company before, or built a product or side project with real scale or revenue.
Why Tofu and this Role
You’ll help build the trust layer for the internet, one of the defining problems of the AI era, and build a generational company.
Benefits & Perks
- Competitive salary + meaningful equity
- Comprehensive health benefits
- 3 weeks of vacation
- New laptop and gear to do your best work
- Tofu swag your friends will want to steal
Journal
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