Posted 7 days ago
Customer Care Associate
@ Moe's Home Collection
Vancouver, British Columbia
Overview
Moe's Home Collection is hiring a full-time Customer Care Associate, Wholesale, to manage wholesale orders from receipt to shipment, including order entry, scheduling, verification and issue resolution. The role reports to the Customer Care Supervisor and requires 1+ year of high-volume customer service or order management experience. The posting states a salary of 46,000 to 50,000 annually, with hybrid work and a benefits plan.
Responsibilities:
- Manage all customer inquiries and exceed expectations
- Enter and schedule orders in the ERP system
- Communicate order changes and status professionally
- Maintain customer records and department metrics
- Provide backup to other customer service staff
Requirements summary:
- 1+ year customer service or order management in high-volume setting
- Intermediate to advanced Microsoft Office skills
- Typing speed of 50+ wpm
- High school diploma required
- Professional English and telephone etiquette
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-10-30
- First seen by our source
- 2026-10-30
- Source record updated
- 2026-10-30
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
| Perks mentioned | Generous paid time off, Performance bonus, Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Moe's Home Collection
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Decades of Expertise, Design Redefined.
Full company description
Wholesaler/Retailer At Moe’s Home Collection, we are design fascinated, with the concept of ‘living’ deeply engrained into every product we craft & curate. Our ethos is a simple one - we believe that well-considered design can improve lives. Best known for our modern & contemporary furniture & home décor, our product assortment focuses on a multitude of styles, categories & customer-curated collections. Dedicated to bringing quality furniture at accessible prices to our customers, we have grown exponentially in our wholesale & retail divisions & now have a total of 13 flagship & licensee locations internationally, along with three large warehouses located in Delta, B.C, Kent, WA & Dayton, NJ. As a full-line wholesale & retail furniture, lifestyle & product-focused company, we’ve been designing approachable furniture for over 35 years. Family-owned & operated, our story began in 1986, when Moe Samieian Sr opened Moe’s as a Fine Rugs & Furniture store in South Granville, Vancouver, before expanding & entering into the wholesale market in 1999. In the years since, we have seen exponential growth in our retail & wholesale divisions, including flourishing licensee & international programs. Still, we’re a people-first company & what we do wouldn’t be possible without our employees & customers. We operate on five pillars: Customer Focus: Everything we do centers around our guest's needs & our ability to enhance their wellbeing. Passion: Our passion for furniture & design is the fuel that drives our business. Entrepreneurship: We challenge the status quo, try new things & leverage our agile structure to make intelligent decisions & find new opportunities. Care: "People are our most important asset" we believe in giving back to our people & our community. Continuous Improvement: We will continue to improve, to get better every day & to learn what we may have done yesterday - we can improve upon for tomorrow.
- LinkedIn followers
- 8,496
- People associated on LinkedIn
- 151
- Reported office locations
- 1728 Glen Drive, Vancouver, British Columbia V6A 4L5, CA
- 1023 1st Avenue, Seattle, Washington 98104, US
- 1344 Derwent Way, Delta, British Columbia V3M 6H4, CA
- 18621 89th Ave S, Kent, Washington 98031, US
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- Avenida Álvaro Obregón #768 Norte, Colonia Centro, Culiacan, Sinaloa CP 80000, MX
- Calle Hidalgo #3717 L5, Colonia Centro, Cabo San Lucas, BCS CP 23450, MX
- Calle Bahia de Topolobampo 53 Sur., Colonia Jordan Madero, Los Mochis, Sinaloa CP 81245, MX
- 10930 Mayfield Rd NW, Edmonton, Alberta T5P 4B6, CA
- Business categories
- E-Commerce
- Retail
- Wholesale
- Home Decor
- Furniture
- Other recorded names
- Moe's Home Collection
- Specialties
- Retail
- Modern
- Industrial
- Mid-century Modern
- furniture
- home decor
- Transitional
- and Wolesale
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Wholesaler/Retailer At Moe’s Home Collection, we are design fascinated, with the concept of ‘living’ deeply engrained into every product we craft & curate. Our ethos is a simple one - we believe that well-considered design can improve lives. Best known for our modern & contemporary furniture & home décor, our product assortment focuses on a multitude of styles, categories & customer-curated collections. Dedicated…
| Field | Value |
|---|---|
| Industry | Furniture and Home Furnishings Manufacturing |
| Company size | 201-500 employees |
| Headquarters | Vancouver, British Columbia |
| Organization type | Privately Held |
| Year founded | 1986 |
| Specialties | RetailModernIndustrialMid-century Modernfurniturehome decorTransitionaland Wolesale |
| Open jobs on Jobsy | 7 |
| View page |
ABOUT US:
Design made simple for the modern home. Our passion lies in furniture and design, and it is the fuel that drives our business. We are a family-run company and aim to maintain this as we continue to rapidly grow. We’re entrepreneurial. We challenge the status quo, aren’t afraid to try new ideas, and we leverage our agile structure to make smart decisions and find new opportunities.
We’re a people-first company and what we do wouldn’t be possible without our customers. For this reason, we like to say that our collections are always customer curated. Join our flexible work culture and team of creative and passionate individuals.
The mission of our Customer Care department is to provide exceptional service and support to our customers by delivering a responsive, seamless experience from start to finish.
Reporting directly to the Customer Care Supervisor, the Customer Care Associate, Wholesale will bring excellent organizational skills to manage orders from receipt to shipment, including order entry, scheduling, order verification, issues resolution, and data management.
DUTIES & RESPONSIBILITIES:
- Build and maintain rapport with key customers
- Manage all customer inquiries; ensuring customer expectations are met and exceeded
- Accurate entry of orders, returns, and other data into our ERP system, within defined quality standards and departmental KPI’s
- Schedule orders according to current manufacturing capacity
- Communicate order changes and status in a timely and professional manner
- Act as a customer liaison with the appropriate internal departments (i.e. Sales)
- Maintain Customer Records in our ERP system
- Meet and maintain department/team reporting metrics
- Provide backup to other customer service staff in the department
SKILLS & QUALIFICATIONS:
- 1+ year of customer service or order management experience in a high-volume environment
- Intermediate to advanced computer skills including Microsoft Office, navigating the web, and ability to type 50+ wpm
- High School diploma required
- Professional written and verbal proficiency in English
- Excellent telephone etiquette and ability to de-escalate customer concerns
WHAT WE OFFER:
- Competitive salary plus bonus.
- Comprehensive benefits plan (health, dental, vision) with enhanced coverage for mental health resources.
- Three weeks of vacation in your first year.
- Hybrid environment with the opportunity to work remotely for two weeks per year.
- Casual, dog-friendly, and open office with views of downtown Vancouver and the North Shore mountains.
- Stocked kitchen with snacks, fresh fruit, coffee, and tea.
- Ergonomic workstations with sit-stand desks.
- Free electric vehicle charging at our head office.
- Generous product discounts for yourself, friends, and family.
- Professional development opportunities.
- Office gym and free weekly spin classes at Ride Cycle Club (locations in Vancouver, Calgary, and Toronto).
The salary range for this role is currently budgeted at 46,000 - 50,000 annually.
We appreciate hearing from all candidates, however, only those under consideration will be contacted. Moe’s is proud to be an equal opportunity employer who is committed to inclusive hiring practices.
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