Customer Experience Agent - Casual

Why work for the Town of Canmore: Our team is professional, fun, dedicated and passionate about work, the community and the endless opportunities for outdoor and indoor recreation in our magnificent Rocky Mountain environment. Our Customer Experience Agents support the community as part of an energetic and dedicated recreation team committed to promoting a high level of community wellness and exceptional customer service.

Position Overview: Working directly out of Elevation Place and the Canmore Recreation Centre as one of our Customer Experience Agents, you will have the opportunity to deliver on your exceptional customer service to all our members, visitors and other town staff. Your fun, friendly and professional attitude will allow you to respond to all recreation related inquiries (by phone, email or in person) in an engaging way that builds relationships and makes everyone feel welcome. In this role, you will have the opportunity to work as part of a highly important team, supporting the effective day-to-day operations of both membership sales and customer service at Elevation Place and the Canmore Recreation Centre. This job will allow you to be creative and have fun as you look for ways to go beyond what our customers expect.

This is a casual position, which involves working shifts at any point during our operating hours. Evening and weekend availability are required.

Attributes: This job is perfect for someone who is a friendly, confident, team player with a proven dedication to providing exceptional customer service and a love of fitness and recreation! You will have the opportunity to further develop your strong communication and relationship building skills in this diverse position. In addition, you will have the ability to utilize your great attention to detail in cash handling, membership sales and completing a diversity of administrative tasks. You have a minimum of two years related experience in recreation, sales and/or customer service and minimum of a high school diploma. Post-secondary education in a related field such as recreation, kinesiology, physical education, business or sales is considered a strong asset! Current Standard First Aid, CPR/AED and WHMIS will help you to be successful in a busy recreation facility! We look forward to hearing from you!

Education & Certifications:

• Post-secondary education in a related field such as Recreation, Hospitality and Tourism Kinesiology, Physical Education – asset
• Current Intermediate First Aid (Standard First Aid) and CPR Certification, including AED – required

Abilities & Experience:

• Minimum of two years’ experience in front line customer service in recreation, hospitality, or another similar field – asset
• Experience in programming and/or membership sales – asset
• Demonstrated ability to work effectively both independently and as part of a team – required
• Able to manage a high volume of customer comments, inquiries, and requests (works well under pressure) while creating and maintaining a fun workplace – required
• Intermediate level of computer skills in Microsoft Office programs, particularly Outlook, Word, and Excel – required
• Strong written and verbal communication skills – required
• Previous experience with recreation management and facility booking software – asset
• Able to work a variety of shift times and hours including evenings and weekends as required

Salary & Benefits:

• Pay Rate - $23.72 per hour
• This is a casual – Minimum of 12 hours per month is required
• Personal development & learning opportunities
• Positive work culture
• Work-Life Balance

Closing Date for Applications: This posting will remain open until filled.

How to Apply: To apply, please combine your cover letter and resume into a single document (PDF or Word) and click the “Apply Now” button below. To help us learn more about you, in your cover letter please clearly detail the following:

• Why do you want to work with us as a Customer Experience Agent?
• What skills, experience and (most importantly!) attitude will you bring to enhance the team and enrich our community.
• Your level of familiarity with Canmore and our facilities at Elevation Place.

Prior to beginning work, the successful candidate will be required to submit all required certifications and documentation, including driver`s abstract and records checks. The Town of Canmore wishes to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interviews will be contacted.

The Town of Canmore is committed to fostering an inclusive and respectful workplace. We are proud to be an equal opportunity employer and make employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, age, disability, marital status, family status, ancestry, place of origin, or any other protected characteristic under applicable law.

We believe diversity strengthens our organization, and we encourage applications from all qualified individuals. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [email protected]