Posted yesterday
Customer Experience Co-worker III
@ IKEA
Ontario
Overview
IKEA is hiring a Customer Experience Co-worker III to deliver excellent customer meetings across assignments, engage customers in a friendly and confident manner, and help achieve operational KPIs that maintain customer loyalty. The role requires a minimum of 2 years of related experience. The posting states a salary range of 47,341 to 70,242 CAD, based on relevant work experience, plus a comprehensive Total Rewards package.
Responsibilities:
- Deliver excellent meetings with customers across assignments
- Engage customers in a friendly and confident manner
- Contribute to operational KPIs and goals
- Support colleagues in developing customer experience skills
- Identify opportunities for customers to return
Requirements summary:
- Minimum 2 years of related experience
Source and dates
Source type not verified · talentbrew
- Employer posting date
- 2026-11-09
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Perks mentioned | Generous paid time off, Flexible hours, Generous parental leave, Retirement plan, Performance bonus, Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
IKEA
| Field | Value |
|---|---|
| Open jobs on Jobsy | 72 |
Job ID: 374061
Date posted: 10/11/2026
What you'll need to have
• Minimum 2 years of related experience
A day in your life with us
• Deliver an excellent meeting with the customer across all customer assignments.
• Engage with customers in a friendly and confident manner to create a rewarding customer experience.
• Contribute and achieve operational KPIs and goals to maintain customer loyalty.
• Support colleagues and key stakeholders to continuously develop knowledge and skills within the area of customer experience.
• Support relevant stakeholders to identify opportunities to ensure customers visit IKEA again.
About this work area
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Why you will love us
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
In the IKEA world, this position is officially referred to as Customer Experience Co-worker III
The starting rate/ salary for this position ranges from 47,341 CAD to 70,242 CAD and will be based on relevant work experience.
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