Posted 7 months ago
Customer Happiness Manager - Remote Anywhere
@ Reedsy
Remote in Canada
Overview
Reedsy is hiring a Customer Happiness Manager to support authors and publishing professionals on its marketplace, optimize conversion and maintain a high NPS. The role is full-time, fully remote anywhere, and requires 5+ years of customer support experience plus automation and CRO skills. Salary range is $25k to $45k.
Responsibilities:
- Offer support to Reedsy users
- Review projects submitted on the platform
- Build onboarding emails and in-app messages
- Maintain and update the FAQ
- Suggest product features from user feedback
Requirements summary:
- 5+ years of customer support experience
- Experience automating support processes
- Understanding of onboarding and CRO techniques
- Strong writing skills with perfect grammar
- Native-level English
- Availability to work every other weekend
Tools & skills
Source and dates
Employer career site / ATS feed · ashby
- Employer posting date
- 2026-04-08
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 5+ years |
| Hours per week | 40 (estimated) |
| Schedule | weekends |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Reedsy
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
5 million authors use Reedsy to write, find inspiration, develop their craft, and work with professionals on their book.
Full company description
Reedsy is a community of over 5 million authors and publishing professionals. Our tightly curated marketplace includes editors, designers, marketers and ghostwriters who come from the world's best publishing houses and have worked on countless bestsellers 📚 Reedsy is a fully remote company with a diverse team of 50, coming from 15 different countries. ⛰ Read about our co-founder Matt spending 3 months living and working from the Alps: https://www.businessinsider.com/i-live-and-work-in-my-car-heres-how-2018-5
- LinkedIn followers
- 96,919
- People associated on LinkedIn
- 530
- Reported office locations
- Seedcamp, 4-5 Bonhill Street, London, London EC2A 4BX, GB
- Other recorded names
- Reedsy
- Specialties
- self-publishing
- publishing
- writing
- book editing
- book marketing
- book promotion
- ebooks
- editing
- cover design
- book cover
- ghostwriting
- books
- book reviews
- writing craft
- freelance editing
- book editor
- and book cover design
- Profile identifies a recruitment agency
- No
Reedsy is a community of over 5 million authors and publishing professionals. Our tightly curated marketplace includes editors, designers, marketers and ghostwriters who come from the world's best publishing houses and have worked on countless bestsellers 📚 Reedsy is a fully remote company with a diverse team of 50, coming from 15 different countries. ⛰ Read about our co-founder Matt spending 3 months living and…
| Field | Value |
|---|---|
| Industry | Book and Periodical Publishing |
| Company size | 11-50 employees |
| Headquarters | London, London |
| Organization type | Privately Held |
| Year founded | 2014 |
| Specialties | self-publishingpublishingwritingbook editingbook marketingbook promotionebookseditingcover designbook cover |
| Open jobs on Jobsy | 11 |
| View page |
About Reedsy
We’re here to give authors the tools and resources they need to create beautiful books. Our marketplace gathers the industry's best publishing professionals — the likes of Neil Gaiman's editor, Nora Roberts' book marketer, and GRRM’s cover designer.
We’ve grown to a community of 5,000,000 authors, and transformed the way people write and publish their book. Want to hop on board and help us get to our next destination? Cool, keep reading!
Job Description
Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.
You will be part of a team of 8. Your role will involve:
Offering support to Reedsy users;
Reviewing projects submitted on the platform;
Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them;
Maintaining and update our FAQ based on user feedback and questions;
Suggesting product features based on user feedback; and
Contributing to maintaining a high NPS (currently at 86!).
Requirements
5+ years of customer support experience (Intercom, Crisp, Zendesk, etc.)
Experience automating support processes
Great understanding of on-boarding and conversion rate optimization (CRO) techniques
Entrepreneurial minded
Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling
Native-level English speaker
Availability to work every other weekend.
Bonus Points
Previous experience working for a marketplace and/or in a creative industry
Fluent in multiple languages. Reedsy welcomes applicants of all cultures and backgrounds.
A good dose of ambition, a willingness to learn, and a great sense of humor
Benefits
Work from home;
Paid paternal and maternal leave;
Annual team retreat
Salary range:
$25k – $45k
Journal
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