Posted 2 months ago
Customer Operations Analyst - Canada
@ Lyfegen
Remote in Canada
Overview
Lyfegen is hiring a Customer Operations Analyst to manage end-to-end drug rebate management for its Canadian pharma and healthcare payer customers, run data analytics projects, and become the Canadian rebate subject matter expert. The role requires 4-5 years of experience in customer operations, data analysis or business analysis, preferably in healthcare. Compensation is competitive and flexible work is offered; no salary range is stated.
Responsibilities:
- Manage end-to-end rebate management for Canadian customers
- Become Canadian rebate subject matter expert and drive automation
- Execute data analysis projects, focusing on retrospective rebate analysis
- Communicate findings and processes to clients and external stakeholders
- Contribute best practices to the internal knowledge base
Requirements summary:
- 4-5 years in customer operations, data or business analysis
- Healthcare experience preferred
- Drug reimbursement and pricing experience highly desirable
- Experience driving process automation and tooling improvements
- Proficiency with Excel, SQL and Power BI
- Strong English communication; French a plus
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-09-14
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Experience | 4+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Perks mentioned | Flexible hours |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Lyfegen
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We help you bridge the gap to faster and smarter access with pricing, access and rebate management solutions.
Full company description
Lyfegen is an independent provider of access, pricing and rebate management software designed for the healthcare industry. Lyfegen solutions are used by health insurances, governments, hospital payers, and pharmaceutical companies around the globe to dramatically reduce the administrative burden of implementing and managing complex drug pricing agreements and to optimize rebates and get better value from those agreements. Lyfegen maintains the world’s largest digital repository of innovative drug pricing models and public agreements and offers access to a robust drug pricing simulator designed to dynamically simulate complex drug pricing scenarios to understand full financial impact. Headquartered in Basel, Switzerland, the company was founded in 2018 and has a market presence in Europe, North America, and the Middle East.
- LinkedIn followers
- 62,190
- People associated on LinkedIn
- 55
- Reported office locations
- Aeschenvorstadt, Basel, Basel-Town 4051, CH
- 400 W 42nd St, New York, NY 10036, US
- Business categories
- Electronic Health Record (EHR)
- Enterprise Software
- Health Care
- Health Insurance
- Pharmaceutical
- Other recorded names
- Lyfegen
- Specialties
- Value-based healthcare
- value-based pricing
- value-based contracting
- value based
- healthcare
- value
- outcome based
- Pharma
- Market Access
- Pricing
- Real World Evidence
- Health Outcomes
- Patient Reported Outcomes
- PROMS
- value-based payments
- EHR
- FHIR
- Interoperability
- Patient Support Program
- Early Access Schemes
- Clinical Data
- health economics
- cost avoidance
- ICHOM
- value-based outcome measurement
- QALY
- patient-centric
- digital health
- Access
- Rebate Management
- Revenue Management
- and Managed Entry Agreements
- Profile identifies a recruitment agency
- No
- Reported total investment
- 16,598,757
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Lyfegen is an independent provider of access, pricing and rebate management software designed for the healthcare industry. Lyfegen solutions are used by health insurances, governments, hospital payers, and pharmaceutical companies around the globe to dramatically reduce the administrative burden of implementing and managing complex drug pricing agreements and to optimize rebates and get better value from those…
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 51-200 employees |
| Headquarters | Basel, Basel-Town |
| Organization type | Privately Held |
| Year founded | 2018 |
| Specialties | Value-based healthcarevalue-based pricingvalue-based contractingvalue basedhealthcarevalueoutcome basedPharmaMarket AccessPricing |
| Open jobs on Jobsy | 1 |
| View page |
Do you want to be part of a company that’s transforming healthcare?
Lyfegen helps bridge the gap to faster, smarter access with pricing, access, and rebate management solutions. Our platform is used by health insurers, governments, hospital payers, and pharmaceutical companies worldwide to simplify the complexities of drug pricing agreements, optimize rebates, and drive better value.
As a global leader in drug access and rebate management, Lyfegen is expanding its reach and impact. As we continue to scale, we’re looking for passionate professionals to join us and help shape the future of healthcare.
We’re looking for a Customer Operations Analyst to play a key role in shaping our solutions. In this role, you will be responsible for executing data analytics projects, and managing our rebate management service for our Canadian Pharma and Healthcare Payer customers. You will also work together with our Product and Tech teams as subject matter expert on Canadian drug rebate management to further advance our product and automations.
At Lyfegen, we’re tackling challenges no one has solved before. That’s why we are looking for problem solvers with a proactive mindset—people who thrive on turning complexity into opportunity.
Join us and help bridge the gap to faster and smarter access to medicines for patients!
Your main responsibilities:
- Manage the end-to-end operative rebate management process for our Canadian customers, ensuring accurate and timely processing while maintaining clear communication with customers, other external partners and with internal teams.
- Become the subject matter expert for rebate management in Canada and turn that expertise into concrete improvements — driving automation and product development for the Canadian setup, not just running the service.
- Execute and support data analysis projects, with a focus on retrospective rebate analysis for clients.
- Communicate effectively with clients and external stakeholders, presenting analysis findings, addressing inquiries, and ensuring clarity in rebate management processes.
- Contribute to the internal knowledge base with solutions and best practices.
- Support client onboarding related to data analytics and rebate management.
Who you are:
- 4-5 years of experience in customer operations, data analysis or business analysis – preferably in the healthcare industry.
- Experience with drug reimbursement processes and drug pricing is highly desirable.
- Experience identifying process inefficiencies and driving automation or tooling improvements, not just executing defined processes.
- Strong analytical skills and proficiency with data analysis tools (e.g., Excel, SQL, Power BI).
- Excellent organizational and project management skills.
- Strong communication skills in English (French is a plus).
- Ability to work independently and in a team-oriented, collaborative environment.
What we offer:
- Join a company that improves access to healthcare for patients.
- Direct influence on the growth and success of Lyfegen.
- The possibility to work flexibly.
- Become part of a team of international high performers.
- Opportunities for professional development and career advancement.
- Experience an attractive and competitive compensation package aligned with the dynamic nature of a scale-up start-up.
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