Customer Relationship Associate

About Winters Instruments

Winters Instruments makes the gauges and instruments that help industries run safely and efficiently. Since 1972, we’ve designed and supplied pressure gauges, thermometers, and related measurement products used in everything from oil and gas and water treatment to HVAC, manufacturing, and food processing. Headquartered in Toronto with operations across North America and beyond, we’re a family-founded company that combines decades of expertise with a practical, customer-first approach. When you join Winters, you’re part of a team that keeps critical systems measured, monitored, and moving.

The Client Relationship Associate will join our Edmonton team and is responsible for building and maintaining strong relationships with customers, providing exceptional service, and supporting business growth through proactive account management. This role serves as a key point of contact for clients, ensuring their needs are met while coordinating with internal teams to deliver timely and effective solutions.

Key Responsibilities

Client Relationship Management

• Develop and maintain positive, long-term relationships with assigned clients.
• Serve as a primary point of contact for customer inquiries, requests, and concerns.
• Ensure clients receive prompt and professional service.
• Conduct regular follow-ups with customers to assess satisfaction and identify opportunities for improvement.
• Build trust and strengthen customer loyalty through consistent communication.

Account Support & Retention

• Assist in managing customer accounts and maintaining accurate client information.
• Support customer retention initiatives through proactive engagement.
• Identify opportunities for account growth and refer leads to the sales team as appropriate.
• Monitor client activity and recommend strategies to improve customer experience.

Customer Service & Problem Resolution

• Respond to customer inquiries via phone, email, and virtual meetings.
• Collaborate with internal departments to resolve customer issues efficiently.
• Track and document customer interactions in CRM systems.
• Escalate complex issues when necessary while ensuring timely follow-up.

Administrative & Operational Support

• Prepare customer correspondence, reports, and account documentation.
• Maintain accurate records of customer communications and activities.
• Assist with contract renewals, quotations, and order follow-up activities.
• Support onboarding and training of new clients on products, services, or processes.

Collaboration & Reporting

• Work closely with Sales, Customer Service, Operations, and Finance teams.
• Provide customer feedback and market insights to management.
• Assist in preparing customer reviews, presentations, and performance reports.
• Participate in customer meetings, trade shows, and company events when required.

Qualifications

Education

• Diploma or Bachelor's degree in Business Administration, Marketing, Communications, or a related field preferred.
• Equivalent combination of education and experience may be considered.

Experience

• 1-3 years of experience in customer service, account management, client relations, or sales support.
• Experience in a manufacturing, industrial, technical, or B2B environment is an asset.
• Experience using CRM systems and Microsoft Office applications, NetSuite is preferred

Physical Requirements (with or without reasonable accommodation)

• The role typically requires sitting at a desk for prolonged periods, with occasional standing or walking throughout the workday.
• Ability to use hands and fingers to operate a computer, keyboard, mouse, telephone, and other standard office equipment with precision and efficiency.
• Sufficient vision (with or without corrective lenses) to read computer screens, written documents, and digital displays, and to perform detail‑oriented tasks such as data entry or document review.
• Capacity to speak clearly and hear adequately (with or without assistive devices) to participate in meetings.

Winters Instruments is committed to providing accommodations in all parts of the recruitment and employment process. If you require accommodation, please advise Human Resources and we will work with you to meet your needs. Winters may use AI tools to aid in the recruitment process.

The duties of this position may change at the discretion of Winters Instruments management.