Posted 2 months ago
Customer Service Agent - Industrial
@ Quincaillerie Richelieu
Vaughan, Ontario
Overview
Richelieu Hardware is hiring a full-time Customer Service Agent for its Euro Architectural Components division in Woodbridge, Ontario. The role handles calls, emails and walk-in orders, processes orders and payments, tracks deliveries and returns, and supports customers in a B2B setting. Fluent English is required, French is an asset, and the posting states competitive base pay and opportunities to become a shareholder.
Responsibilities:
- Receive and enter customer orders by phone, email and walk-in
- Check stock, delivery dates and back-orders
- Organize and process customer payments
- Track and resolve order and delivery issues
- Process product returns and credits
Requirements summary:
- Fluent, well-spoken English; French an asset
- Experience in a B2B customer service or sales role
- Strong communication and interpersonal skills
- Team player, comfortable with phone and in-person contact
- Eligible to work in Canada
Tools & skills
Source and dates
Employer career site / ATS feed · teamtailor
- Employer posting date
- 2026-09-03
- First seen by our source
- 2026-10-27
- Source record updated
- 2026-10-30
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Warehouse, Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Stock or equity |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Quincaillerie Richelieu
| Field | Value |
|---|---|
| Open jobs on Jobsy | 124 |
Euro Architectural Components is looking for an experienced Customer service Agent - Industrial to join our team at our warehouse service counter and showroom counter. Euro Architectural Component, is the largest railing and fencing component supplier in Canada and a specialized division of Richelieu Hardware located in Woodbridge, Ontario.
How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!
More specifically, the main responsibilities of the position are to:
Receive calls, emails and walk-in orders and requests from customers
Receive and enter customer orders; coordinate based on product availability
Check stock levels, shipping and delivery dates, monitor back‑ordered items; communicate with customers and keep them informed when necessary
Confirm delivery site address and any additional transport or delivery information
Organize and process customer payments
Track and handle order and delivery issues to resolve them or escalate according to company policy
Assist customers, when they come to pick up their orders
Prepare the documentation required for processing customer orders
As product knowledge increases, communicate with customers by phone and email to promote our products
Receive and process product returns and credits as necessary
Perform daily administrative tasks, including filing and answering phone calls when needed
Carry out other assigned tasks requiring in‑depth knowledge of products and procedures, when necessary
Requirements :
Must be fluent and well-spoken in the English language; French is an asset
Experience working in a B2B environment in a customer service or sales role
Team player with excellent communication and interpersonal skills, confidence, and comfort with both telephone and in-person contacts
Must be eligible to work in Canada
The ideal candidate is a person who demonstrates…
A positive customer focused attitude
Strong communication and interpersonal skills
High attention to detail, organization, and follow‑through
Ability to work in a fast‑paced, multi‑tasking environment
Professionalism, dependability, and the ability to work with minimal supervision
What we offer :
A Canadian flagship : As a company with proud roots in Quebec, present in Canada and the United States, we enjoy excellent recognition and a great reputation.
A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
Competitive compensation: We offer competitive base compensation based on the market.
Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.
Invitation to Apply
If you would like to contribute to the growth of a North American leader, we would be pleased to review your application. All individuals who possess the essential qualifications are encouraged to apply.
We invite you to visit our corporate website at https://www.richelieu.com/emplois to submit your application
We thank all candidates for their interest, however, we will only communicate with candidates selected for the pre-selection process.
By submitting their application file, candidates consent to Richelieu Hardware Ltée collecting, using, and retaining the documents provided solely for the purpose of evaluating their application. These documents may be retained by Richelieu Hardware Ltée for future reference for a period of twelve (12) months following receipt of the application.
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