First seen by our source: 17 days ago
Customer Service (Call Center) Expert | Remote - Contract
@ Xperteez Technology
Remote in Canada
Overview
Xperteez Technology is hiring a remote contract Customer Service Expert to create human-enacted customer service conversations used to train speech-to-speech AI agents. The work involves role-playing realistic support scenarios, resolving issues, and evaluating AI responses for accuracy and fluency. The role is hourly and requires a bachelor's degree or equivalent experience, 2+ years of call center experience, and 1+ year of AI training experience.
Responsibilities:
- Create natural, human-enacted customer service conversations
- Evaluate and rank AI responses for accuracy and fluency
- Test AI models for inaccuracies and biases
- Follow project scenarios and quality guidelines
Requirements summary:
- Bachelor's degree or equivalent professional experience
- 2+ years of call center customer service experience
- 1+ year of AI training experience
- Excellent spoken English C1+ (US only)
- Experience with end-to-end support workflows and escalations
Tools & skills
Source and dates
Source type not verified · dover
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-27
- Source record updated
- 2026-10-27
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (preferred) |
| Fields of study | Business Administration, Communications, Marketing, Management |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Xperteez Technology
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
<We Make IT Happen/> Delivering Top Talent with Precision, Speed & Scalable Recruitment Solutions Globally
Full company description
Xperteez Technology is a recruitment-focused firm delivering high-quality talent solutions with speed, precision, and consistency across global markets. We specialize in hiring across IT, Engineering, Industrial, Manufacturing, Data, Automation, and business functions, supporting both niche and high-volume hiring mandates. Service Areas: Permanent Hiring | Contract Staffing | Bulk Hiring | Leadership Hiring | Global Recruitment | RPO (Recruitment Process Outsourcing) | Project-Based Hiring We work with clients across Europe, the United States, India, and the GCC, enabling seamless global hiring through structured sourcing, advanced Boolean search, and data-driven talent mapping. Our approach is built on strong keyword intelligence and platform algorithms, ensuring higher visibility, faster reach, and better candidate engagement. Our sourcing strategy leverages LinkedIn Recruiter, X-Ray search, and Boolean strings such as ("Software Engineer" OR "Data Engineer" OR "Automation Engineer" OR "PLC Engineer") AND ("Python" OR "SQL" OR "SCADA" OR "Selenium") AND ("Immediate Joiner" OR "Open to Work"), enabling precise targeting of active and passive talent. Core hiring expertise includes IT (Software Engineer, Data Engineer, Python, QA, DevOps, Cloud), Engineering (Electrical, Mechanical, Automation, PLC, SCADA), Industrial (Manufacturing, Plant Operations, Maintenance), and Business roles (Talent Acquisition, Sales, Business Development). Our process is aligned with LinkedIn’s algorithm—using high-search-volume keywords, structured job titles, and engagement-driven outreach to maximize inbound applications and response rates. We focus on execution, reducing time-to-hire while maintaining quality and consistency. For candidates, we follow a transparent approach with no charges at any stage. We act as a strategic hiring partner for clients, focusing on scalability, speed, and reliable delivery. 📩 Mail: [email protected] | 📞 Call: +91 9902665093
- LinkedIn followers
- 31,131
- People associated on LinkedIn
- 71
- Reported office locations
- Webel IT Park Rajarhat, NewTown AA1, Phase II, Kolkata, West Bengal 700156, IN
- Business categories
- Information Technology
- Digital Marketing
- Consulting
- Other recorded names
- Xperteez Technology
- Specialties
- Executive Search & Leadership Recruitment
- Permanent Staffing Solutions
- Contract Staffing & Workforce Solutions
- Campus Recruitment & Fresh Talent Acquisition
- Diversity & Inclusion Recruitment
- Industry-Specific Recruitment (IT
- Finance
- Healthcare
- etc.)
- Talent Mapping & Market Intelligence
- Employee Referral Programs
- and Employer Branding & Recruitment Marketing
- Profile identifies a recruitment agency
- Yes
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Xperteez Technology is a recruitment-focused firm delivering high-quality talent solutions with speed, precision, and consistency across global markets. We specialize in hiring across IT, Engineering, Industrial, Manufacturing, Data, Automation, and business functions, supporting both niche and high-volume hiring mandates. Service Areas: Permanent Hiring | Contract Staffing | Bulk Hiring | Leadership Hiring |…
| Field | Value |
|---|---|
| Industry | Business Consulting and Services |
| Company size | 51-200 employees |
| Headquarters | Kolkata, West Bengal |
| Organization type | Privately Held |
| Year founded | 2015 |
| Specialties | Executive Search & Leadership RecruitmentPermanent Staffing SolutionsContract Staffing & Workforce SolutionsCampus Recruitment & Fresh Talent AcquisitionDiversity & Inclusion RecruitmentIndustry-Specific Recruitment (ITFinanceHealthcareetc.)Talent Mapping & Market Intelligence |
| Open jobs on Jobsy | 16 |
| View page |
Type: contract
Location: remote
About this role
Interview language: English
In this hourly, remote contractor role, you will work as a Customer Service Subject Matter Expert to support the creation of a custom dataset of natural, human-enacted customer service conversations used to train and improve speech-to-speech AI agents. You will participate in realistic customer service scenarios, applying your professional experience in client communication, issue resolution, support workflows, and customer relationship management to ensure conversations accurately reflect real-world interactions. You will demonstrate natural and professional communication, active listening, problem-solving, empathy, and appropriate issue-resolution techniques while following project-specific scenarios, instructions, and quality guidelines. Your contributions will help AI systems learn to handle customer interactions more naturally, accurately, and effectively.
This role is a fast-growing AI Data Services company and subsidiary of SuperAnnotate, delivering training data for many of the world’s largest AI companies and foundation-model labs.
Skills & technologies
Conflict Resolution
Voice Support
English
Escalation Management
Customer Service
Call Center
Issue Resolution
AI Training
Complaint Handling
Your profile
Bachelor’s degree (or higher) in Business Administration, Communications, Marketing, Management, or a related field (or equivalent professional experience).
2+ years of professional Customer Service (call center) experience, with demonstrated expertise in client communication, issue resolution, support workflows, and customer relationship management.
1+ year of experience in AI training, such as data annotation, AI evaluation, model training, response evaluation, or similar AI-related work.
Strong knowledge of end-to-end customer support workflows, including issue identification, troubleshooting, escalation, follow-up, and resolution.
Excellent spoken English C1+ (US only), with clear and fluent verbal communication.
Hands-on experience managing customer inquiries, complaints, service requests, and escalations across a range of customer scenarios.
Ability to adapt communication style, tone, and approach based on the customer’s needs, situation, and level of concern.
Reliable, self-directed, and able to deliver consistent quality in an hourly, remote contractor environment.
Key responsibilities
Develop AI Training Content: Create natural, human-enacted customer service conversations across realistic support scenarios.
Optimize AI Performance: Evaluate and rank AI responses to enhance the model's accuracy, fluency, and contextual relevance.
Ensure Model Integrity: Test AI models for potential inaccuracies or biases, validating their reliability across use cases.
Journal
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