First seen by our source: 23 days ago
Customer Service Desk, Member Services Representative
@ Mount Royal University
Calgary, Alberta
Overview
Mount Royal University is hiring a Customer Experience Representative for Cougars Athletics and Recreation to serve members in person and by phone, run point-of-sale and facility tasks, and respond to first-aid incidents. The schedule is variable, up to 35 hours per week, and the hourly pay is $15.45 to $19.44.
Pay:
$15.45–$19.44 an hour
Responsibilities:
- Serve customers in person and by phone on accounts, registrations and sales
- Run POS transactions in ActiveNet
- Lend equipment and guide students and members through check-in
- Respond to first-aid incidents
- Set up and check the facility for programs and rentals
Requirements summary:
- High school diploma plus additional coursework
- 6 to 12 months of related experience
- Current Intermediate (Standard) First Aid and CPR-C certification
- Available for at least one weekly shift, including mornings, evenings or weekends
Tools & skills
Source and dates
Source type not verified · hrsmart
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-10-21
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Licences & certifications | Intermediate (Standard) First Aid, CPR-C |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Mount Royal University
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
- Other recorded names
- Mount Royal University
- Profile identifies a recruitment agency
- No
| Field | Value |
|---|---|
| Company size | 1001-5000 |
| Open jobs on Jobsy | 45 |
| View page |
About the Role
As a Customer Experience Representative working for Cougars Athletics and Recreation at Mount Royal University, reporting to the Customer Experience Coordinator, you will play a key role in our dynamic programs and services team. Our team is motivated by a shared purpose: to inspire individuals to move towards becoming their best selves. We are dedicated to creating an environment where everyone feels welcome, valued, and empowered. In this role, you will help foster a culture of authenticity, personal growth, community connection, inclusivity, and belonging.
This is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week.
Responsibilities
- Customer Assistance: Provide exceptional service to customers both in-person and over the phone, including support with account creation, program registration, membership purchases, day pass sales, locker memberships, and POS transactions using our recreation management software (ActiveNet).
- Daily operations such as cleaning and laundry, locker and facility checks.
- Equipment Lending: Manage and facilitate the lending of equipment to customers as needed.
- Check-In Support: This position assists students, employees, members, and rental groups with check-in procedures and provides guidance to relevant areas and services on campus.
- First-Aid Response: Respond to and assist with various first-aid incidents, ensuring a safe environment for all patrons.
- Facility Tours: Conduct engaging and informative tours of the Recreation Centre upon request.
- Facility Setup: Assist with setting up the facility for programs and rental groups, ensuring that equipment is properly arranged and the area is clean and prepared for use.
Qualifications
- Minimum High School diploma, plus additional course work.
- 6 - 12 months of related experience.
- Available to work at least one weekly shift, including mornings, evenings and weekends.
- Required Certification: Current Intermediate (Standard) First Aid & CPR-C Certification.
Salary: $15.45 - $19.44 per hour
Closing Date: Open until suitable candidates are found
A (optional) cover letter and resume should be submitted in one .pdf formatted document. Please title your .pdf document as follows: [Last Name], [Requisition Number].pdf (ex. Smith, Coordinator, 1234.pdf).
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