Posted 5 days ago
Customer Service Manager
@ CGI
Montréal, Quebec
SIGNALS
Overview
CGI is hiring a full-time Customer Service Manager for its Payroll Service Centre, which provides cloud payroll and human capital management solutions to over 70,000 clients. The manager leads the team day to day, turns the Director's direction into operational actions, and drives performance, quality, customer service and efficiency targets. The posting offers a Great Place to Work-certified environment, benefits, a share purchase plan and profit sharing.
Responsibilities:
- Lead team and manage day-to-day operations
- Translate Director's direction into concrete actions
- Drive performance, quality, customer service and efficiency objectives
- Support associate development
- Ensure compliance with organizational policies
Requirements summary:
- Strong understanding of payroll concepts and terminology
- Ability to lead teams and support complex resolutions
- Reliable and motivated
Tools & skills
Benefits mentioned
Employee assistanceStock options
Source and dates
Source type not verified · njoyn
- Employer posting date
- 2026-11-01
- First seen by our source
- 2026-11-06
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Customer service |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Flexible hours, Stock or equity, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
CGI
| Field | Value |
|---|---|
| Company size | 10001+ |
| Headquarters | E-Commerce Place |
| Open jobs on Jobsy | 514 |
Job description
The client offers all in one cloud based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high.Every day, our partners help hundreds of customers pay their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with over 700 professionals and more than 70,000 customers!We are looking for a reliable and motivated individual. Are you ready to play a key role?
We are ready for you:
Work environment recognized as one of the best in the Canada (Great Place to Work certified)
Employee Assistance Program, Health and Wellness program, comprehensive insurance coverage, financial assistance for your job related studies
Career development supported by a professional development plan
Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us
Benefits that fit your needs: Flexible insurance plan, telemedicine, and more!
The Payroll Service Centre provides all-in-one cloud solutions that simplify payroll and human capital management. We are proud of our strong client relationships, as reflected in our very high client satisfaction rate.
Every day, our associates help thousands of clients across various industries process their employees' payroll. In this role, you will contribute to the success of local businesses as part of a dynamic team of more than 700 professionals serving over 70,000 clients!
We are looking for a reliable and motivated individual. Are you ready to play a key role?
We Are Ready for You
- A work environment recognized as one of the best in Canada (Great Place to Work certification)
- Employee assistance program, health and wellness programs, comprehensive insurance coverage, and financial assistance for job-related education
- Career development supported by a professional development plan
- Access to the employee share purchase plan and profit-sharing plan from day one
- Benefits that adapt to your needs: flexible insurance plan, telemedicine, and much more!
The Manager is responsible for operational execution, team leadership, and people management. They translate the Director's direction into concrete actions and oversee the day-to-day operations of their department by engaging associates to achieve performance, quality, customer service, and efficiency objectives.
The Manager implements the established direction within their team while supporting associate development and ensuring compliance with organizational policies. As a front-line manager, they serve as the link between the strategy established by the Director and operational execution.
The Manager has a strong understanding of payroll concepts, terminology, and key issues, enabling them to effectively lead teams, support the resolution of complex situations, and ensure the consistent application of practices.
We are looking for a reliable and motivated individual. Are you ready to play a key role?
We are ready for you:
Work environment recognized as one of the best in the Canada (Great Place to Work certified)
Employee Assistance Program, Health and Wellness program, comprehensive insurance coverage, financial assistance for your job related studies
Career development supported by a professional development plan
Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us
Benefits that fit your needs: Flexible insurance plan, telemedicine, and more!
The Payroll Service Centre provides all-in-one cloud solutions that simplify payroll and human capital management. We are proud of our strong client relationships, as reflected in our very high client satisfaction rate.
Every day, our associates help thousands of clients across various industries process their employees' payroll. In this role, you will contribute to the success of local businesses as part of a dynamic team of more than 700 professionals serving over 70,000 clients!
We are looking for a reliable and motivated individual. Are you ready to play a key role?
We Are Ready for You
- A work environment recognized as one of the best in Canada (Great Place to Work certification)
- Employee assistance program, health and wellness programs, comprehensive insurance coverage, and financial assistance for job-related education
- Career development supported by a professional development plan
- Access to the employee share purchase plan and profit-sharing plan from day one
- Benefits that adapt to your needs: flexible insurance plan, telemedicine, and much more!
The Manager is responsible for operational execution, team leadership, and people management. They translate the Director's direction into concrete actions and oversee the day-to-day operations of their department by engaging associates to achieve performance, quality, customer service, and efficiency objectives.
The Manager implements the established direction within their team while supporting associate development and ensuring compliance with organizational policies. As a front-line manager, they serve as the link between the strategy established by the Director and operational execution.
The Manager has a strong understanding of payroll concepts, terminology, and key issues, enabling them to effectively lead teams, support the resolution of complex situations, and ensure the consistent application of practices.
We are looking for a reliable and motivated individual. Are you ready to play a key role?
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