Posted last month
Customer Service Manager
@ Teledyne Digital Imaging, Inc.
Waterloo, Ontario
Overview
Teledyne Digital Imaging is hiring a Customer Service Manager on a 14-month contract to oversee international customer service teams for the Machine Vision Camera Group and Teledyne Optech. The role manages representatives across Canada, Japan and Germany, covering order entry in SAP, RMAs and customer setup. Salary is listed at $83,600 to $111,500 with health benefits and retirement plans.
Responsibilities:
- Directly manage an international team of customer service representatives in Canada, Japan and Germany
- Oversee order acceptance, SAP sales order entry and RMA processing
- Vet and set up new customers, including trade compliance screening
- Communicate schedule changes and order updates to sales and customers
Requirements summary:
- 5 years of customer service or similar team management experience
- Extensive knowledge of ERP systems, SAP preferred
- Strong interpersonal skills and intercultural awareness
- Familiarity with MS Outlook and Excel
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-09-29
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 5+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off, Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Teledyne Digital Imaging, Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 73 |
Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Our Company is built on employee mutual commitment and respect, enthusiasm and progress.
Teledyne Digital Imaging is a subsidiary of Teledyne Technologies Inc., a U.S. publicly listed enterprise, and specializes in the manufacture, design, research and development of high-performance CMOS and CCD image sensors and modular expandable cameras. Teledyne Digital Imaging's products are used worldwide in machine vision, document scanning, image capture, surveillance, process monitoring, manufacturing inspection, medical imaging, and multimedia.
We are looking for a seasoned Customer Service Manager to join our team on a 14-month contract. Reporting to the Director of Sales Operations and Planning, the successful candidate will oversee the international Customer Service teams for the Teledyne Machine Vision Camera Group and Teledyne Optech, driving service excellence, team performance, and customer satisfaction across multiple regions.
What You Will Do:
- Directly manage an international team of Customer Service Representatives located in Canada, Japan, and Germany across multiple divisions within the MVC Group
- Oversee all aspects of order acceptance and entry including:
- Verifying customer purchase orders to an established acceptance standard
- Entering and maintaining sales orders into ERP (SAP)
- Processing customer returns RMAs
- Vetting and setup of new customers (trade compliance screening, account creation etc.)
- Communicating schedule changes and other order related updates to the internal sales team and external customers
- Answering non-technical customer questions including order status and schedule
- Supporting the sales team and customers as needed
What You Need:
- 5 years of Customer Service or similar team management experience (technology manufacturing space preferred)
- Extensive knowledge of ERP systems (SAP Preferred) with a focus on sales orders and RMAs
- Strong interpersonal skills and intercultural awareness
- Ability to operate within and switch between multiple business contexts and systems
- Familiarity with MS Office applications, especially Outlook and Excel
- Experience managing international teams with diverse background is a plus
What we offer
- Competitive compensation and comprehensive health benefits
- Progressive vacation plan and paid holidays
- Retirement savings plans with company match
- Educational assistance and career development support
- Opportunities to work on globally impactful technologies
What happens next
Apply online and our Talent Acquisition team will review your application. Selected candidates will be contacted for next steps, including interviews and assessments as needed.
This position is being posted in response to an existing vacancy within our organization
Teledyne Digital Imaging does not use AI tools to assist in the Screening, Assessing and Selecting of candidates for this role
Salary Range:
$83,600.00-$111,500.000The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
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