Posted 5 days ago
Customer Service Representative
@ Congebec
Calgary, Alberta
Overview
Congebec is hiring a full-time Customer Service Representative to process customer orders, handle administrative follow-ups, and coordinate information between customers and operations teams. The work centres on warehouse order processing, shipping coordination and billing inquiries, mostly in an office. The posting requires at least one year of warehousing or logistics experience and good English.
Pay:
$22–$24 an hour
Responsibilities:
- Process customer shipment requests in the WMS and generate picking documents and bills of lading
- Schedule loads and notify the dispatcher of shipping and receiving priorities
- Double-check shipment quantities, dates and documentation
- Support customer billing and account inquiries
- Follow warehouse policies and health and safety rules, including HACCP and BRCGS
Requirements summary:
- At least one year of warehousing or logistics experience
- Customer service experience
- Good spoken and written English
- Good Microsoft Office skills (Teams, Excel, Word, Outlook)
- High school diploma (asset)
Tools & skills
Source and dates
Employer career site / ATS feed · teamtailor
- Employer posting date
- 2026-11-04
- First seen by our source
- 2026-11-09
- Source record updated
- 2026-11-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Warehouse |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Congebec
| Field | Value |
|---|---|
| Open jobs on Jobsy | 3 |
Position Purpose
Contribute to a positive customer experience by ensuring the efficient processing of orders, maintaining accurate administrative follow-ups, and coordinating information between customers and operations teams.
Key Responsibilities
Verify and process requirements for receiving customer shipments into the warehouse.
Enter the customer request into the Warehouse Management System (WMS), review stock status, and generate picking documents and bills of lading.
Notify the dispatcher of shipping/receiving priorities.
Schedule loads for shipping.
Perform double-checks of shipments (quantities, dates, and related documentation) to ensure accuracy.
Provide support for customer billing and account inquiries.
Respect, follow, and ensure compliance with warehouse policies, procedures, standards, and health and safety rules, including HACCP & BRCGS.
Perform other related duties.
What Will Help You Succeed
A minimum of one (1) year of warehousing or logistics experience.
Customer service experience.
High school diploma (asset).
Skills and Competencies Required for the Position
Good level of English, both spoken and written.
Good computer skills in Microsoft Office Suite (Teams, Excel, Word, and Outlook).
Good interpersonal, communication, and relationship-building skills.
Ability to prioritize and organize tasks effectively and efficiently while meeting deadlines.
General knowledge of warehouse functions.
Ability to follow written and oral instructions accurately.
Special Conditions of the Position
Primarily office-based work environment.
Simultaneous management of multiple requests and deadlines.
Frequent interaction with clients, carriers, and operational teams
* This job description is subject to revision based on operational needs.
** Here is a list of our employee benefits.
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