Posted 8 days ago
Customer Service Representative -Export Ocean Cargo
@ OOCL CANADA INC.
Vancouver, British Columbia
Overview
OOCL Canada Inc. is hiring a customer service representative for export ocean cargo at its Vancouver office, on-site Monday to Friday. The role handles export bookings and customer inquiries by email and phone. The posting states a base salary of $45,000 to $55,000 a year, plus a background check.
Responsibilities:
- Répondre aux demandes des clients pour le fret d'exportation par courriel et téléphone
- Créer, modifier ou transférer des réservations d'exportation
- Coordonner avec les autres équipes la disponibilité de l'équipement et de l'espace
- Promouvoir l'utilisation des outils en ligne d'OOCL
Requirements summary:
- Expérience en service à la clientèle
- Souci du détail et excellentes communications verbales et écrites
- Connaissance du mouvement international des conteneurs de fret
- Connaissance de la suite Microsoft Office
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-10-29
- Source record updated
- 2026-11-03
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Background checks | criminal record |
| Perks mentioned | Generous paid time off, Retirement plan, Tuition support |
Summary and details written by AI from the posting; the employer’s posting is the authority.
OOCL CANADA INC.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We are your Vital Link to world trade!
Full company description
Orient Overseas Container Line (OOCL) is one of the world's largest, integrated international container transportation and logistics companies. As an industry leader, and one of Hong Kong's most globally recognized brands, we offer you fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa, and Australasia. We take it personally for our customers! As a vital link to your supply chain, we provide you with customer-focused solutions and best-in-class services through our continual innovation. "Orient Overseas Container Line” and “OOCL” are trade names for transportation provided separately by: Orient Overseas Container Line Limited (“OOCLL”) and OOCL (Europe) Limited respectively, and both are wholly-owned subsidiaries of Orient Overseas (International) Limited, a public company (0316) listed on the Hong Kong Stock Exchange.
- LinkedIn followers
- 214,330
- People associated on LinkedIn
- 4,136
- Reported office locations
- 31st Floor, Harbour Centre, 25 Harbour Road, Wanchai, Hong Kong, HK
- 21st Floor, OOCL Plaza, No.841, Yan An Road (Middle), Shanghai, 200040, CN
- 10913 S River Front Pkwy, South Jordan, UT 84095, US
- Business categories
- Transportation
- Other recorded names
- OOCL USA Inc
- OOCL CANADA INC.
- OOCL
- Specialties
- Ocean Liner Services
- Logistics Services and Supply Chain Management
- Information Technology
- Terminal Operations
- and Container Shipping
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Orient Overseas Container Line (OOCL) is one of the world's largest, integrated international container transportation and logistics companies. As an industry leader, and one of Hong Kong's most globally recognized brands, we offer you fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa, and Australasia. We take it personally for…
| Field | Value |
|---|---|
| Industry | Maritime Transportation |
| Company size | 5,001-10,000 employees |
| Headquarters | Hong Kong |
| Organization type | Public Company |
| Year founded | 1969 |
| Specialties | Ocean Liner ServicesLogistics Services and Supply Chain ManagementInformation TechnologyTerminal Operationsand Container Shipping |
| Open jobs on Jobsy | 6 |
| View page |
Customer Service Representative – Export Ocean Cargo
Office Location: Harbour Centre, 1560-555 West Hastings Street, Vancouver, B.C. V6B 4N6
On-site role Mon-Fri (w/1 hour lunch)
What is OOCL?
OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia. With our core values – People People People, Community Responsibility, Customer Focus, Excellence through Quality – we hope to empower our employees to achieve the mission of OOCL.
Benefits for Customer Service Representative – Export Ocean Cargo Position:
- Retirement Plan - RRSP / DPSP
- Paid Vacation
- Paid Sick time
- Medical, Dental, and Vision
- Long-term Disability
- Voluntary Supplemental Life
- Education Assistance Program
- Floating Holiday Pay, in addition to Federal Holidays
Job Responsibilities for Customer Service Representative – Export Ocean Cargo:
- Respond to customer inquiries for export cargo both via email and telephone
- Create, amend or transfer export bookings utilizing appropriate Systems and Guidelines
- Communicate cross functionally to manage customer expectation, equipment and space availability and escalate to direct management as required
- Promote utilization of OOCL online tools
Preferred Skills:
- Knowledge of International Cargo Container Movement
- Critical Thinking and Problem Solving Skills
- Works well in a team environment
- Capable of managing multiple tasks simultaneously
Qualifications:
- Customer Service Experience
- Attention to detail, excellent verbal and written communication skills
- Knowledge of Microsoft Office Suite
The annualized base salary for this position ranges from $45,000.00 to $55,000.00 excluding fringe benefits. If hired at OOCL, the final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors, we also consider internal equity as part of any final offer. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. All full-time employees enjoy these outstanding benefits, while in a safe, friendly, clean, business casual office environment.
All employment is contingent upon the successful completion of a background check
OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocl.com.
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