Customer Service Representative: Intake - Casual

Job Purpose

The Customer Service Representative (CSR): Intake is responsible providing consultation and support for OHS clients seeking OHS lost and found services and services of the Municipal Animal Shelter (MAS).

Duties and Responsibilities

• Ensure professional intake and discharge of animals
• Assess and document the health and behaviour of incoming animals
• Examine all in-coming animals are thoroughly for identification
• Research all possible avenues to match an animal to its owner
• Be aware, and make use, of relevant online and community resources
• Maintain the MAS area, facilities and equipment
• Accept and manage OHS payments and donations as required
• Enter and maintain data integrity in Raiser’s Edge and Chameleon
• Support the activities of coworkers, volunteers, students and work placements and provide orientation and training as required
• Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies, procedures, collective agreement, and good animal care practices
• Produce and maintain accurate reports, records, and files
• Participate in supervision, evaluation, training and other meetings as required
• Participate in the identification and evaluation of OHS program goals and objectives
• Participate in professional development opportunities
• Represent the OHS in a professional manner
• Participate in public relations and promotional activities as required
• Will be required to assume some of the responsibilities of Customer Service Representative: Adoptions
• May be required to assume some of the responsibilities of the Supervisor: Customer Service or Coordinator: PAL

Qualifications

• Secondary school diploma or equivalent
• Minimum of one year experience in customer service
• Animal handling experience preferred
• Proficiency in Microsoft Office Suite
• Professional working proficiency in spoken and written English is required

Working Conditions/Physical Requirements

• Employee may be required to work evening, holiday and weekend shifts
• Employment is conditional upon the ability to provide services in a safe manner, including, but not limited to, lifts and transfers of large animals and interaction with potentially aggressive animals
• Employee will be required to wear a uniform designated by the employer
• Employment is conditional upon maintaining confidentiality of OHS information
• Employment is conditional upon the ability to work around all species of animals safely

Schedule

This is a casual position with no fixed schedule or guaranteed hours.

How to Apply

The Ottawa Humane Society is an equal opportunity employer. We value a diverse workplace and encourage applications from all qualified individuals of any race, religion, gender, sexual orientation, age, ability, or other protected characteristic.

We offer accommodation for applicants with disabilities in our recruitment processes. If you are contacted by the OHS regarding a job opportunity, please let us know prior to interview if you require any accommodation.

We use AI-powered tools to review and shortlist applications based on job-related criteria. Human recruiters and hiring managers review results and decide who moves forward.

This posting is for an existing vacancy.