Posted last month
Customer Service/ Sales Associate
@ Capital BBQ
Ottawa, Ontario
Overview
Capital BBQ is hiring a full-time Customer Service and Sales Associate to serve customers in its showroom, by phone and by email. The role covers product questions, order processing, follow-ups, returns and warranty issues, and light stocking and showroom upkeep. The posting lists dental, vision, advancement, employee discounts and training benefits.
Pay:
$21–$23 an hour
Responsibilities:
- Assist showroom, phone and email customers with products and orders
- Process showroom and online orders and create sales invoices
- Handle returns, warranty inquiries and parts requests
- Coordinate with sales, warehouse and delivery teams
- Keep showroom organized and products priced and labelled
Requirements summary:
- Minimum 2 years of sales and customer service experience
- High school diploma or equivalent
- Strong verbal and written communication
- Proficiency in Microsoft Office and Shopify
- Interest in barbecuing and grilling knowledge
- Bilingual English and French an asset
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · careerplug
- Employer posting date
- 2026-10-07
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Store, Warehouse |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English, French |
| Education | High school (required) |
| Perks mentioned | Employee discount, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Capital BBQ
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Canada’s destination for Backyard Heroes, barbecuing excellence, and outdoor cooking community connection.
Full company description
🔥 Capital BBQ (BBQing.com) - your ultimate destination for everything outdoors, both in-store and online! With over 35 years of experience turning folks into Backyard Heroes, we've got your outdoor living needs covered! If you're hunting for a new BBQ, dreaming of the perfect outdoor kitchen, or just need some barbecue rubs and spices, we've got the best selection of top brands like Napoleon, Broil King, Weber, Big Green Egg, and more.
- LinkedIn followers
- 729
- People associated on LinkedIn
- 15
- Reported office locations
- 12 Grenfell Crescent, Ottawa, Ontario K2G 0G2, CA
- Business categories
- Consumer Goods
- Furniture
- Retail
- Other recorded names
- Capital BBQ
- Capital BBQ (BBQing.com)
- Specialties
- outdoor components
- outdoor cooking
- grilling
- barbecues
- electric fireplaces
- outdoor leisure
- fire pits
- kamado cooking
- refrigerators
- kegerators
- furniture
- bbq
- outdoor ktichen
- outdoor cooking
- fireplaces
- and outdoor heating
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
🔥 Capital BBQ (BBQing.com) - your ultimate destination for everything outdoors, both in-store and online! With over 35 years of experience turning folks into Backyard Heroes, we've got your outdoor living needs covered! If you're hunting for a new BBQ, dreaming of the perfect outdoor kitchen, or just need some barbecue rubs and spices, we've got the best selection of top brands like Napoleon, Broil King, Weber…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 11-50 employees |
| Headquarters | Ottawa, Ontario |
| Organization type | Privately Held |
| Year founded | 1988 |
| Specialties | outdoor componentsoutdoor cooking grillingbarbecueselectric fireplacesoutdoor leisurefire pitskamado cookingrefrigeratorskegerators |
| Open jobs on Jobsy | 3 |
| View page |
Benefits:
- Dental insurance
- Opportunity for advancement
- Employee discounts
- Training & development
- Vision insurance
Job Summary
OVER 35 YEARS OF MAKING 'BACKYARD HEROES'
At Capital BBQ we've been helping our customers become 'backyard heroes' for over 35 years. Whether you are looking for a new grill, a smoker, some charcoal, barbecue-related parts & accessories, or are thinking of finally investing in that outdoor kitchen you've always dreamt of, we've got you covered.
Over the last 5 years, we have taken our outstanding in-store experience online with our BBQ super store BBQing.com selling and delivering online orders across North America and business is booming!
ARE YOU A CUSTOMER SERVICE & SALES PRO LOOKING FOR YOUR NEXT OPPORTUNITY?
We are expanding our Customer Service Team and we're looking for a passionate, customer service obsessed representative to join our team here at Capital BBQ.
We work in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs so if this sounds like you we want to hear from you!
Responsibilities: Provide friendly, knowledgeable service to customers in our showroom, over the phone and by email.
- Answer questions about products, orders, availability and delivery.
- Process showroom and online orders, create sales invoices and maintain accurate customer information using our software.
- Follow up on customer orders and keep customers informed about their purchase.
- Assist with customer concerns, returns, warranty inquiries and parts requests, working with the appropriate team members to find solutions.
- Coordinate with our sales, warehouse and delivery teams to help ensure a smooth customer experience.
- Assist customers in selecting BBQs, outdoor kitchens, fireplaces, parts and accessories, and complete sales as required.
- Order products and parts for customers and follow up on outstanding requests.
- Help keep our showroom clean, organized and welcoming.
- Ensure products are priced and labelled correctly.
- Stocking product
Requirements:
- Love to BBQ, grilling knowledge, or a foodie willing to learn.
- Minimum 2-year sales, and customer service experience.
- High School Diploma or equivalent.
- Strong Communications skills (verbal and written).
- Background in Retail and/or Customer Service.
- Proficient in Microsoft Office, Shopify.
- Exceptional interpersonal and communication skills.
- Effective problem-solving skills.
- Team player who works well in a Team oriented environment.
- Able to work independently with minimal supervision.
- Takes initiative with a “can-do attitude” and the desire to “make things happen”.
- Ability to work effectively with speed and urgency in a high productivity environment.
- Bilingual (English & French) would be an asset.
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