First seen by our source: 6 days ago
Customer Service Specialist
@ TCL Supply Chain
Alberta
Overview
TCL Supply Chain is hiring a temporary Customer Service Specialist to deliver consistent operational processes and results across multiple regions and sites for one customer account. The role is the primary operational contact for the customer, monitors service levels, and drives continuous improvement across sites.
Responsibilities:
- Serve as primary operational contact for the customer
- Monitor service levels against customer and company requirements
- Establish and enforce customer-specific work processes and SOPs
- Champion continuous improvement and transfer best practices across sites
- Execute on-site customer projects as assigned
Requirements summary:
- High school diploma required
- 1-2 years in an administrative or similar role required
- Bachelor's degree preferred
- 2 years logistics industry experience preferred
Source and dates
Source type not verified · talentreef
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-01
- Source record updated
- 2026-11-01
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Work setting | Client sites, Office |
| Physical demands | physical low · computer moderate |
| Education | High school (required), Bachelor’s degree (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
TCL Supply Chain
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
- People associated on LinkedIn
- 138
- Other recorded names
- TCL Supply Chain (Supply Chain)
| Field | Value |
|---|---|
| Industry | Warehousing and Storage |
| Headquarters | Acheson, Alberta |
| Open jobs on Jobsy | 3 |
| View page |
Role Purpose:
To ensure the delivery of consistent operational processes and results across multiple regions / sites for a specific customer account.
Key Accountabilities:
Customer
- Primary point of contact with customer in regards to operational performance (in conjunction with account manager)
- Communication of Operational: Actions, Results, and Initiatives to / from customer, to / from site
- Assist Business Development Manager with account growth strategy
- Create / Ensure customer contract requirements are clear, correct and executable
Process
- Monitor service levels on site to ensure that performance statistics meet customer and company requirements.
- Establish and Monitor Customer specific work processes on customer sites (compliance with customer specific contract requirements including SOP’s, etc.)
- Champion Continuous Improvement Process initiatives across customer sites
- Ensure the transfer of best practices across customer sites
- Execution of on-site Customer projects / strategic initiative(s) as assigned by management
Required Education and Experience:
- High School Diploma, required
- Bachelor's Degree, preferred
- 1-2 years in an administrative or similar role, required
- 2 years of Logistics industry experience, preferred
Our Organization is an equal opportunity employer. We are committed to accommodating applicants with disabilities throughout the hiring process. Accommodations for job applicants with disabilities will be provided upon request.
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