Posted 21 days ago
Customer Service Specialist
@ Strategy Recruitment Group
Ontario
Overview
Strategy Recruitment Group is recruiting a customer-focused Customer Service Specialist for an established, globally operating organization's customer service and order management function. The full-time role involves handling customer inquiries, processing orders, coordinating deliveries and acting as the main contact for an assigned customer base.
Responsibilities:
- Manage customer inquiries by phone and email
- Process and monitor orders in internal systems
- Coordinate with internal teams on delivery schedules
- Prepare quotations and track shipments
- Serve as primary contact for an assigned customer base
Requirements summary:
- 1-2+ years of customer service or order management experience
- Strong communication, organization and problem-solving skills
- Proficiency in Microsoft Office, particularly Excel
- Experience with ERP or MRP systems is an asset
- Post-secondary education in a relevant discipline
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-10-20
- First seen by our source
- 2026-11-11
- Source record updated
- 2026-11-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (preferred) |
| Fields of study | Relevant discipline |
| Perks mentioned | Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Strategy Recruitment Group
| Field | Value |
|---|---|
| Open jobs on Jobsy | 5 |
We’re partnering with an established, globally operating organization to identify a customer-focused professional for an opportunity within its customer service and order management function.
This role is ideal for someone who thrives in a fast-paced environment, enjoys building customer relationships, and can balance competing priorities while ensuring accurate and timely order fulfillment.
Key Responsibilities
- Manage customer inquiries through phone and email.
- Process and monitor orders using internal business systems.
- Coordinate with internal teams to support delivery schedules and resolve issues.
- Prepare customer quotations and communicate pricing information.
- Track shipments and provide proactive updates on order status.
- Coordinate returns, documentation, and follow-up activities.
- Serve as a primary point of contact for an assigned customer base or territory.
What We’re Looking For
- 1-2+ years of customer service or order management experience.
- Strong communication, organizational, and problem-solving skills.
- Proficiency in Microsoft Office, particularly Excel.
- Experience with ERP or MRP systems is an asset.
- Post-secondary education in a relevant discipline.
- Ability to work independently, collaborate across teams, and perform effectively under pressure.
- Experience in a technical, manufacturing, or industrial environment is an advantage.
Why Consider This Opportunity?
- Competitive benefits and retirement savings program.
- Opportunities for professional development and career progression.
- Exposure to a broader operational environment within an established international organization.
- A collaborative workplace that values initiative, customer satisfaction, and continuous improvement.
Journal
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