Posted 55 months ago
Customer Solutions
@ TExpress
Toronto, Ontario
Overview
TExpress, a fully managed logistics company offering transportation, logistics and warehousing solutions, is hiring a full-time Customer Solutions representative in North York / Woodbridge. The role handles customer service by phone, email and in person, schedules deliveries and pick-ups, tracks orders and runs inside sales. The posting requires fluent English, at least 2 years in logistics or transportation, and office-based work Monday to Friday, 8:00 am to 5 pm.
Responsibilities:
- Serve customers by phone, email and in person
- Schedule delivery and pick-up appointments
- Track and trace orders and update TMS
- Monitor on-time deliveries and communicate with shippers and consignees
- Perform clerical duties and upselling calls
Requirements summary:
- At least 2 years in logistics or transportation
- Fluent English reading and writing
- Strong telephone and customer service skills
- Proficiency in MS Office and Gmail
- Attention to detail with data entry
Tools & skills
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2022-05-19
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
TExpress
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Company Description
We are fully managed logistics company that provide transportation, logistics and warehousing solutions.
Job Description
We are seeking a highly motivated, passionate, enthusiastic customer service professional to join our team in North York / Woodbridge in the position of Customer Solutions. You should possess excellent English verbal and written communication skills. This is a full-time position, Monday-Friday 8:00 am to 5 pm. This position is office-based only. If you're a high-energy individual with a strong work ethic, we want to hear from you!
Key Accountabilities
- Building a positive relationship with customers
- Serving our customers and managing customer expectations in the most efficient and courteous manner; on the phone, by email as well as in-person
- Schedule delivery and pick-up appointments
- Monitor service and commitments
- Track and trace orders and update TMS and customers
- Monitor on-time delivery appointments and communicate with shippers and consignees for late arrivals.
- Create and maintain customer satisfaction survey
- Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry, and billing.
- Upselling and inside sales calls
- Other tasks and projects as assigned
Qualifications
- Fluent in English (Writing / Reading)
- Must have a minimum of 2 years experience in the Logistics/Transportation Industry.
- Ability to provide exceptional customer service to internal and external customers
- Excellent communication and interpersonal skills
- Strong telephone skills and etiquette and exceptional customer service skills
- Efficient computer skills in MS Office Word, Excel, Outlook and Gmail.
- Attention to detail and accuracy with data collection and order entry
Additional Information
We are family oriented company that are growing 3x every year. We are looking for talented individuals that are looking to grow their carriers.
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