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Posted 2 months ago

Customer Solutions Specialist

@ GeoLOGIC Systems Limited

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Calgary, Alberta

2+ years experience
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SIGNALS

Overview

GeoLOGIC Systems Limited is hiring a Customer Solutions Specialist to give technical support to customers of its oil and gas software and data products. The role involves phone, email and desktop-sharing support, escalating issues, and tracking interactions in Salesforce CRM. The posting asks for at least 2 years of customer service experience and includes a technical onboarding curriculum.

Responsibilities:

  • Provide technical support for oil and gas software and data products
  • Serve as first contact via phone, email and desktop sharing
  • Escalate issues and answer how-to questions
  • Track client interactions in Salesforce CRM

Requirements summary:

  • Minimum 2 years customer service experience
  • Working knowledge of Microsoft Office
  • Intermediate computer skills
  • Strong verbal and written communication
  • Post-secondary education or certificate preferred
  • Oil and gas industry experience an asset

Tools & skills

Salesforce CRMMicrosoft Office
Source and dates

Employer career site / ATS feed · adp

Employer posting date
2026-08-28
First seen by our source
2026-10-08
Source record updated
2026-11-05

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Experience2+ years
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
EducationCollege diploma (preferred)

Summary and details written by AI from the posting; the employer’s posting is the authority.

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GeoLOGIC Systems Limited

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Full company description

Geologic brings the clarity and precision needed to address today’s most complex energy challenges. We help energy companies, government bodies, and professional services firms navigate this complexity by delivering high-quality data, market intelligence, and software. Our trusted platform integrates subsurface, operational, financial and market information to support confident decisions across capital allocation, risk management, and performance improvement.

LinkedIn followers
5,186
People associated on LinkedIn
170
Reported office locations
  • 1500 401 9 Ave SW, Calgary, AB T2P 3C5, CA
Business categories
  • Information Technology
  • Software
  • Oil and Gas
  • Analytics
Other recorded names
  • GeoLOGIC Systems Limited
  • Geologic
Specialties
  • geoSCOUT
  • DOB Energy
  • gDC Cloud
  • Evaluate Energy
  • geoLearning
  • and geoXPLORER
Profile identifies a recruitment agency
No
Reported total investment
0

Currency and observation date were not supplied; this is not a current valuation or a funding round.

View all jobs Website

Geologic brings the clarity and precision needed to address today’s most complex energy challenges. We help energy companies, government bodies, and professional services firms navigate this complexity by delivering high-quality data, market intelligence, and software. Our trusted platform integrates subsurface, operational, financial and market information to support confident decisions across capital allocation…

FieldValue
IndustryIT Services and IT Consulting
Company size51-200 employees
HeadquartersCalgary, AB
Organization typePrivately Held
Year founded1983
SpecialtiesgeoSCOUTDOB EnergygDC CloudEvaluate EnergygeoLearningand geoXPLORER
Open jobs on Jobsy3
LinkedInView page
Job description

Apply: Geologic Career Centre

Geologic is a trusted data, software, and information solutions company committed to the Energy Industry. Everyday we provide global customers with market-leading data, software, platforms, analytics, education, news, and insights that enable them to make vital decisions that drive growth and efficiency. Based in Calgary, with offices in London (UK) and Houston (US), we deliver critical data-driven intelligence ranging from surface and subsurface well/asset level information & insights to corporate performance benchmarking data and A&D transaction data.

People make us successful. We're driven by a team of individuals whose unique backgrounds and experience allow us to provide the best products and customer service on the market. Together we're transforming the energy intelligence landscape.

The Role

We're growing and looking for a Customer Solutions Specialist to join our team! You're fun, friendly, and known for an ability to connect with customers and create amazing experiences. You thrive in an innovative, creative work environment with like-minded client centric solutions specialists.

How will you spend your day?

• Provide technical support to our customers who need assistance with our oil and gas focused software and data products

• First point of contact for customers, providing support via telephone, email and desktop sharing applications

• Escalate issues appropriately, to ensure a timely and satisfactory resolution

• Answer “how to” questions; gathering and researching information when more detailed troubleshooting is required

• Respond to workflow inquiries in a prompt and effective manner assuring timely follow up at all phases of the process

• Accurately track all client interactions through SalesForce CRM platform

• Engage with multiple teams to provide the very highest customer experience. These teams will include Sales, Quality Assurance, Design, Development and Data

Technical Onboarding

The onboarding involves a detailed curriculum of both collaborative and on-the-job training. This will provide the product knowledge required to enable you into the role in the most effecient manner possible.

Ready to apply? Here’s what we’re looking for:

  • Minimum of 2 years customer service experience
  • SaaS/B2B Sales and Support experience is an asset
  • Working knowledge of Microsoft Office product suite
  • Intermediate knowledge of computer skills (Desktop, file, and computer management, Image capturing, Network sharing, Multi-use of desktop and internet applications)
  • Post-Secondary Education or Certificate is preferred
  • Oil and Gas Industry experience is an asset (particularly using Geologic platforms)
  • Strong verbal & written communication
  • Amazing customer service focus; you want to create a great and memorable experience for our customers
  • An ability to both understand and communicate with software users of varying technical ability
  • Excellent aptitude for finding solutions
  • Proactive approach to engagement with clients

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