Posted 8 days ago
Customer Success Advisor
@ Event Temple
Vancouver, British Columbia
Overview
Event Temple, a Vancouver hotel sales and catering software company, is hiring a full-time Customer Success Advisor to support hotel clients through chat, email, phone and Zoom. The role diagnoses issues, recommends solutions, logs bugs for engineering and feeds customer feedback into product decisions. Remote work within Canada on PST or MT hours; salary CAD 55,000 to 65,000 annually.
Responsibilities:
- Respond to customer inquiries by chat, email and phone
- Diagnose issues and recommend technical or business solutions
- Catalogue bugs with reproduction steps for engineering
- Document customer stories that inform feature requests
- Contribute to the knowledge base and monitor AI agent answers
Requirements summary:
- Minimum 2 years of SaaS or similar experience
- Tech savvy and eager to learn
- Exceptional communication skills
- Able to work independently in a remote environment
- Regular 9-5 availability on PST or MT time
- Hotel industry experience preferred
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-10-30
- Source record updated
- 2026-10-30
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Event Temple
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Hotel Sales And Catering Software
Full company description
Event Temple is a sales and catering software company based in Vancouver, BC, Canada. We specialize in helping hotels and venues streamline their operations and increase sales. Our all-in-one hospitality platform delivers modern, industry leading functionality that assists special event venues with: • Outbound prospecting • Past client retention • Tour scheduling and reminders • Event calendar management • Managing inbound inquiries • B2C text messaging • Inbound email automation • Email open tracking • Marketing ROI analytics • Sales team performance metrics • Multi-user functionality • Cross-team sales and messaging playbooks • Email templates • Sales management pipeline and CRM • Big data for messaging performance • Integration with Gmail, Outlook, Office 365 • Integration with many event management software programs and more Our clients include: • Hotels • Wedding Venues • Event Venues • Conference Centres • Universities and Colleges • Governments • Public Event Centres • Catering Companies • Special Event Rental Companies • Event Suppliers
- LinkedIn followers
- 11,287
- People associated on LinkedIn
- 48
- Reported office locations
- 525 Seymour St, 901, Vancouver, British Columbia V6B 3H6, CA
- Business categories
- Hotel
- Restaurants
- Software
- Internet
- Other recorded names
- Event Temple
- Specialties
- Catering Sales Software
- Catering Sales Management Software
- Venue Management Software
- Event Management Software
- Venue Booking Software
- and Wedding Venue Management Software
- Profile identifies a recruitment agency
- No
- Reported total investment
- 318,727
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Event Temple is a sales and catering software company based in Vancouver, BC, Canada. We specialize in helping hotels and venues streamline their operations and increase sales. Our all-in-one hospitality platform delivers modern, industry leading functionality that assists special event venues with: • Outbound prospecting • Past client retention • Tour scheduling and reminders • Event calendar management • Managing…
| Field | Value |
|---|---|
| Industry | Technology, Information and Internet |
| Company size | 11-50 employees |
| Headquarters | Vancouver, British Columbia |
| Organization type | Privately Held |
| Year founded | 2016 |
| Specialties | Catering Sales SoftwareCatering Sales Management SoftwareVenue Management SoftwareEvent Management SoftwareVenue Booking Softwareand Wedding Venue Management Software |
| Open jobs on Jobsy | 1 |
| View page |
About Us
Event Temple is a high-growth technology company based in Vancouver, BC. We are the world’s leading Hotel Sales and Catering software. We’ve been voted #1 in the world in the Hotel Tech Awards 12 times in a row, and we’re growing rapidly.
We help make travel and events happen. At Event Temple, we believe in helping people of great character thrive, and we are on a mission to create the future of sales and catering and be the most respected and innovative solution for hotels around the world.
You would be joining a high functioning Customer Success Team with a strong record of Customer Satisfaction Scores (CSAT) who work hard and support each other, and our customers, with integrity.
Location: Remote friendly, must be based in Canada in timezones PST or MT.
Who you are
A Customer Advocate
- You love customer interactions!
- You’re a trusted advisor. You have the confidence to offer our customers a different perspective or approach when you see a better path, you help our customers make confident decisions.
- Experience in areas of the hotel industry such as banquets, front desk, group reservations, sales or catering is preferred so you can speak in the voice of our customer.
Solutions oriented
- You are technically adept and are able to dig deep into problems and come out with a creative solution. You will escalate to the engineers when needed, but will do your best to problem solve long before that.
- You bring an understanding of root cause business analysis. You are willing to seek to understand how our clients think and are not afraid to make bold suggestions to get them to their ultimate business goals.
Accountable
- Reporting to the Director of Customer Success, West, you are held accountable to a core set of KPIs that include, but are not limited to:
- CSAT Scores from clients on Intercom
- Customer Experience (CX) Scores from clients on Intercom
- Net Promoter Scores - overall customer satisfaction
- The accuracy of our Knowledge Base Articles
- Initial Response time for clients
- Time to close a ticket with a client
- Churn
- You will work with the Director of Customer Success to develop a plan for your career growth at Event Temple. You are the driver of your own success. It will be on you to execute that plan to its fullest, and we will be there to cheer you on along the way.
- Other tasks as required, very occasional work outside normal hours.
What does the day-to-day look like?
This role is a big-thinker’s dream! Event Temple is a scrappy start-up business that will settle for nothing but the hardest working of people. Our Customer Success Advisors’ work days are broken down into:
- Responding to inbound customer inquiries that come through our various channels including chat, email, and phone.
- Diagnosing customer issues, and making recommendations from a technical or business standpoint via chat, email, phone and Zoom.
- Cataloging bugs and ensuring that the engineering team has all appropriate reproduction steps to rectify them as efficiently as possible.
- Understanding and document customer stories that inform feature requests.
- Actively contribute to our knowledge base.
- Submitting feature requests on behalf of the clients.
- Monitoring answers of our AI agent and making sure that the answers are accurate.
Qualifications
- Minimum 2 years of experience in SaaS or similar role.
- Tech savvy and eager to learn.
- Exceptional communication skills.
- Ability to work independently in a remote environment and to create connections with remote co-workers.
- Must be able to commit to regular 9-5 work (PST or MT time zones).
- Experience in areas of the hotel industry such as banquets, front desk, group reservations, sales or catering is preferred.
Benefits
- Health and dental benefits.
- Work From Home/Remote.
- Competitive compensation.
- Building a company and being a part of a success story.
- High-performance team.
Salary range: 55k to 65k CAD annually (the final range will be defined based on candidate's experience and skills).
We don't offer relocation support for this job posting.
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