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Posted 2 months ago

Customer Success Coordinator

@ Fundica

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Montréal, Quebec

RemoteFull-time2+ years experience
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SIGNALS

Overview

Fundica is hiring a Customer Success Coordinator to own day-to-day client relationships, run onboarding and training, and drive retention and growth. The role is full-time, funded through the Youth Employment Program, and based at the downtown Montreal office. Only candidates who are post-secondary graduates under 30, Canadian citizens or permanent residents, and first-time program participants are eligible.

Responsibilities:

  • Lead onboarding and training for new clients
  • Serve as day-to-day contact and document client needs
  • Flag growth and upsell opportunities to sales
  • Log client activity and leads in the CRM
  • Support product demos and industry events

Requirements summary:

  • Post-secondary degree or diploma with a strong grasp of technology
  • Up to 2 years in customer success, sales, or a customer-facing role
  • Bilingual with strong oral and written communication
  • Interest in sales and business development

Tools & skills

CRM

Benefits mentioned

Stock options
Source and dates

Employer career site / ATS feed · smartrecruiters

Employer posting date
2026-09-21
First seen by our source
2026-10-08
Source record updated
2026-10-09

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Experience2+ years
Hours per week40 (estimated)
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish, French
EducationCollege diploma (required)
Perks mentionedStock or equity, Free or discounted meals

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Fundica

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Become a funding champion.

Full company description

Fundica is an award winning, AI-powered funding search engine licensed by some of the largest financial institutions in North America. Using Fundica, these financial institutions and other entrepreneur-supporting organizations help business prospects and clients effortlessly identify and apply for the most relevant government and bank complementary funding available while also gaining valuable data about these businesses and their needs.

LinkedIn followers
2,436
People associated on LinkedIn
17
Reported office locations
  • 1117 Rue Sainte-Catherine O., 610, Montreal, QC H3B 1H9, CA
Business categories
  • Crowdfunding
Other recorded names
  • Fundica
Specialties
  • Venture Capital
  • Start-Up
  • Business
  • Technology
  • and Funding programs in the US
Profile identifies a recruitment agency
No
Reported total investment
0

Currency and observation date were not supplied; this is not a current valuation or a funding round.

View all jobs Website

Fundica is an award winning, AI-powered funding search engine licensed by some of the largest financial institutions in North America. Using Fundica, these financial institutions and other entrepreneur-supporting organizations help business prospects and clients effortlessly identify and apply for the most relevant government and bank complementary funding available while also gaining valuable data about these…

FieldValue
IndustryFinancial Services
Company size2-10 employees
HeadquartersMontreal, QC
Organization typePrivately Held
SpecialtiesVenture CapitalStart-Up BusinessTechnologyand Funding programs in the US
Open jobs on Jobsy3
LinkedInView page
Job description

Company Description

Fundica is an award winning, AI-powered funding workflow platform licensed to financial institutions, governments, and advisors across North America. Using Fundica, these organizations help businesses easily identify and apply for the most relevant funding while making these organizations next generation, one-stop funding destinations.

Job Description

We are looking for a motivated, proactive, early-career professional to own the day-to-day relationship with our clients. You will listen to our clients, manage onboarding and training, and then drive customer satisfaction, retention, and long-term growth.

You will work alongside the President, business development, marketing, product, software development, and funding analyst team. You will support our growth in both the US and Canada by keeping clients happy and spotting opportunities early.

Program eligibility

This position is funded through the Youth Employment Program. To be eligible, you must be:

  1. A post-secondary graduate

  1. Under 30 years old

  1. A Canadian citizen or permanent resident

  1. A first-time participant in the Youth Employment Program

What you will do

  • Lead onboarding and training for new clients so implementation goes smoothly and adoption lasts

  • Act as the day-to-day contact for clients, build trust, learn their needs, and document what you hear

  • Flag growth and upsell opportunities to the sales team

  • Work with sales, marketing, and product to improve retention across the customer journey

  • Log client activity, follow-ups, and leads in our CRM

  • Support product demos and presentations led by the business development team

  • Help research and attend industry events and webinars

Qualifications

  • Post-secondary degree or diploma with a strong grasp of technology

  • Up to 2 years in customer success, sales, or another customer-facing role (internships, co-ops, and part-time work count)

  • Bilingual, with strong oral and written communication

  • Interest in sales and business development, with an entrepreneurial streak

  • Fast learner, empathetic, energetic, curious about technology, with a good sense of humour

Additional Information

What's in it for you?

  • Work from our downtown office in Montreal (Peel Metro)
  • Join an enthusiastic and dynamic team in a fast-paced learning environment
  • Meet influencers in the tech community and expand your personal network
  • Competitive compensation, including stock options
  • Monthly team events
  • Enjoy a kitchen stocked with healthy snacks and beverages

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. We thank you for your interest and unfortunately will only be able to contact those candidates selected for interviews.

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