Posted 20 days ago
Customer Success & Implementation Manager
@ LeapAP
Aurora, Ontario
Overview
LeapAP, an accounts payable automation and payments platform for real estate and property management companies in Canada and the US, is hiring its first dedicated Customer Success and Implementation Manager. The role runs implementations end to end, owns customer relationships after go-live, and reports directly to a founder.
Pay:
$75,000–$95,000 a year
Responsibilities:
- Run customer implementations end to end
- Own customer relationships after go-live
- Build onboarding playbook and account health tracking
- Resolve issues with support and engineering
- Feed customer feedback into product decisions
Requirements summary:
- B2B SaaS experience preferred, especially financial, property management or payments software
- Experience running multi-stakeholder implementation projects
- Understanding of AP, GL coding, approvals and month-end
- Clear oral and written communication
- Ability to set own priorities without close management
Source and dates
Employer career site / ATS feed · breezy
- Employer posting date
- 2026-10-24
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
LeapAP
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Summary: | LeapAP is an accounts payable automation and payments platform for real estate and property management companies in Canada and the US. LeapAP automates the receiving, coding, approving, and paying of vendor invoices, significantly reducing the cost and time of accounts payable while eliminating paper and reducing errors. The LeapAP team is lean, yet experienced, having held senior positions at software startups acquired for over $100 million. As our first dedicated customer success hire, you'll report directly to a founder to help build our onboarding and customer success function. You will also be uniquely situated to help the product team identify opportunities for improvement based on customer feedback. |
Responsibilities: |
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Skills/Experience: |
This is a unique opportunity to contribute to a growing Software-as-a-Service (SaaS) company. If you are passionate about early stage startups and excited about the opportunity to have a meaningful impact on the success of a business, please apply! |
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