Posted last month
Customer Success Representative
@ Sunpan
Ontario
Overview
Sunpan, a trade-only furniture brand, is hiring a full-time Customer Success Representative to manage customer accounts and orders from entry through delivery. The role requires at least 3 years of customer service experience, with a base salary of $52,000 to $55,000 plus a monthly sales bonus. Employees receive extended health coverage, RRSP matching and paid time off.
Responsibilities:
- Manage customer accounts within assigned territories
- Process and track orders from entry through delivery
- Follow up on backorders and pending order updates
- Handle customer payment collection
- Resolve customer concerns with professionalism
Requirements summary:
- Minimum 3 years in customer or client service roles
- Order management experience preferred
- Proficient in MS Office applications
- Strong verbal and written communication skills
- SAP experience considered an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-10-01
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off, Flexible hours, Retirement plan, Employee discount, Wellness, Transit support |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Sunpan
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
A global furniture company that specializes in the design of modern and transitional furnishings.
Full company description
SUNPAN is a fast-growing global furniture company specializing in the design and manufacturing of modern and transitional furnishings. At SUNPAN we are committed to understanding fashion and design in order to offer a diverse selection of high-end looks at affordable prices. Our products are thoughtfully designed and crafted with renowned international designers to create modern and transitional styles across hard goods, dining, upholstery and art. The use of various mixed materials creates a unique and versatile line of products suitable for both contract and residential settings. SUNPAN is a recognized Great Place to Work®, as certified by Great Place to Work Institute® Canada. Mission: To design and distribute innovative and affordable on-trend furniture for inspired spaces around the world. Vision: Continuously strive to grow our business in a profitable and healthy way for long term stability and success. Values: PASSION: Anticipate change and shape it to improve what we do. INNOVATION: Take initiative and ownership in what we do. ACCOUNTABILITY: Be honest and ethical in everything we do. INTEGRITY: Work collectively and provide support in all that we do. TEAMWORK: Achieve results and celebrate when we do. Sunpan welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
- LinkedIn followers
- 34,598
- People associated on LinkedIn
- 124
- Reported office locations
- 875 Middlefield Road, Toronto, Ontario M1V 4Z5, CA
- 211 E Commerce Ave, Showplace 1200, High Point, North Carolina 27260, US
- 475 S Grand Central Pkwy, Showroom B250, Las Vegas, Nevada 89106, US
- 2540 South FM 565 Road, Baytown, Texas 77523, US
- Business categories
- Consumer Goods
- E-Commerce
- Retail
- Furniture
- Other recorded names
- Sunpan
- SUNPAN
- Specialties
- Contemporary Furniture
- Furniture Design
- Furniture Manufacturing
- B2B Retailers and Interior Design Trade
- International Furniture
- Transitional Furniture Design
- Residential Furnishings
- and Contract and Hospitality
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
SUNPAN is a fast-growing global furniture company specializing in the design and manufacturing of modern and transitional furnishings. At SUNPAN we are committed to understanding fashion and design in order to offer a diverse selection of high-end looks at affordable prices. Our products are thoughtfully designed and crafted with renowned international designers to create modern and transitional styles across hard…
| Field | Value |
|---|---|
| Industry | Furniture and Home Furnishings Manufacturing |
| Company size | 51-200 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 1985 |
| Specialties | Contemporary FurnitureFurniture DesignFurniture ManufacturingB2B Retailers and Interior Design TradeInternational FurnitureTransitional Furniture DesignResidential Furnishingsand Contract and Hospitality |
| Open jobs on Jobsy | 5 |
| View page |
SUNPAN is a fast-growing global furniture brand that specializes in the design of high quality, trend-forward furnishings for commercial and residential spaces. We collaborate with established designers and suppliers from around the globe to source the finest materials and inspired styles. As a trade-only company, we are a trusted source for interior designers seeking timeless pieces that elevate any space. Our curated assortment spans across dining and bar to living, bedroom, outdoor, and accents.
Proudly certified as a Great Place to Work for five consecutive years, SUNPAN fosters a creative and supportive environment. We welcome talented individuals to explore rewarding career opportunities across our diverse teams.
Job Summary
The Customer Success Representative (CSR) is responsible for managing customer accounts, processing orders accurately, and providing exceptional service throughout the entire customer lifecycle. This role involves handling inquiries through phone, email, and other communication channels, ensuring customer needs are met with professionalism, efficiency, and care. The CSR will play a key role in maintaining account accuracy, troubleshooting issues, and coordinating with internal teams to uphold a seamless customer experience.
About the Role:
- Maintain and manage customer accounts within assigned territories.
- Respond promptly and professionally to incoming calls, emails, and customer inquiries.
- Process and enter orders accurately and efficiently.
- Monitor the full order lifecycle to ensure customer requirements and delivery timelines are met.
- Track orders from entry through delivery, proactively identifying and resolving delays by coordinating with warehouse
- Follow up on outstanding items, including backordered products and pending order updates.
- Handle customer payment collection via credit cards, wire transfers, and cheques.
- Resolve customer concerns and conflicts with patience, empathy, and professionalism.
- Research and review account information to ensure accuracy and completeness.
- Collaborate and communicate effectively with cross-functional teams as needed.
- Perform additional duties and responsibilities as assigned by the Customer Service Manager or management.
Let's Talk About You:
- Minimum of 3 years of experience in customer or client service roles.
- Experience with order management processes is preferred.
- Proficient in MS Office applications.
- Strong verbal and written communication skills.
- Excellent interpersonal skills with the ability to build positive customer relationships.
- Highly organized with a demonstrated ability to manage multiple tasks simultaneously.
- Efficient, detail-oriented, and proactive in planning and executing work.
- Service-driven with exceptional attention to detail.
- Comfortable working in a fast-paced environment.
- Experience with SAP is considered an asset.
- Energetic, upbeat, and a collaborative team player with a solution-oriented mindset.
Compensation: $52,000 - $55,000 Base salary + Monthly Sales Bonus subject to the terms of the monthly bonus plan. The total compensation range of this position could be between $60,000 - $70,000
Benefits We Offer:
- Generous Paid Time Off– Vacation, personal days, sick days, and even your birthday off!
- RRSP Matching– Helping you plan for a secure future.
- Health Spending Account– Extra flexibility for your health and wellness needs.
- Comprehensive Extended Health Care– Includes medical, dental, vision, and paramedical coverage.
- Exclusive Employee Discounts– Save on products you love.
- On-Site Parking– Convenient access (if applicable).
- A Certified Great Place to Work– Proudly recognized for 4 years in a row!
- Team Building & Social Events– Because we believe in growing together.
Sunpan Trading & Importing Inc. is an equal opportunity employer, and we believe that diversity is the reason behind our success. We are committed to fair and accessible employment practices.
In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, accommodation will be provided in all parts of the hiring process. Applicants should make their needs known by contacting us in advance. Our HR department will consult with you so that arrangements can be made for reasonable accommodation.
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