First seen by our source: 21 days ago
Customer Support Expert - Fully Remote | Upto $160/hr
@ Mercor
Toronto, Ontario
Overview
Mercor is hiring a remote contract Customer Support Expert at $80 to $160 per hour. The work is reviewing domain-specific documents for quality and accuracy, giving structured feedback, and working asynchronously on evaluation projects. Candidates need a bachelor's degree, 2+ years of relevant experience, and strong Excel, PowerPoint and Word skills.
Pay:
$80–$160 an hour
Responsibilities:
- Review domain-specific documents for quality and accuracy
- Provide structured feedback to improve standards
- Collaborate with teams on customer success strategies
- Work independently and asynchronously to meet deadlines
Requirements summary:
- Bachelor's degree (minimum)
- 2+ years of professional experience in a relevant domain
- Strong proficiency in Excel, PowerPoint and Word
- Strong document analysis and review skills
- Attention to detail and ability to follow structured guidelines
Tools & skills
Source and dates
Source type not verified · manatal
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-17
- Source record updated
- 2026-10-17
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Mercor
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We connect human expertise with leading AI labs and enterprises to train frontier models.
Full company description
Mercor is defining the future of work. We connect human expertise with leading AI labs and enterprises to train frontier models.
- LinkedIn followers
- 654,507
- People associated on LinkedIn
- 5,250
- Reported office locations
- San Francisco, California 94105, US
- Business categories
- Employment
- Software
- Recruiting
- Data Collection and Labeling
- Artificial Intelligence (AI)
- Machine Learning
- Other recorded names
- Mercor
- Profile identifies a recruitment agency
- Yes
- Reported total investment
- 483,600,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Mercor is defining the future of work. We connect human expertise with leading AI labs and enterprises to train frontier models.
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 51-200 employees |
| Headquarters | San Francisco, California |
| Organization type | Privately Held |
| Year founded | 2023 |
| Open jobs on Jobsy | 1,626 |
| View page |
About the job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
Position: Customer Support / Success Professionals
Type: Contract
Compensation: $80–$160/hour
Location: Remote
Role Responsibilities
- Review and assess domain-specific documents to ensure quality, accuracy, and relevance.
- Provide structured feedback to improve document standards and evaluation processes.
- Collaborate with teams to enhance service delivery and customer success strategies.
- Utilize strong analytical skills to contribute to high-impact evaluation projects.
- Work independently and asynchronously to meet project deadlines.
Qualifications
Must-Have
- Bachelor's degree (minimum)
- 2+ years of professional experience in a relevant domain
- Strong proficiency in Excel, PowerPoint, and Word
- Strong document analysis and review skills
- Attention to detail and ability to follow structured guidelines
Eligibility
- Based in the United States, Europe, UK or Canada
Application Process (Takes 20–30 mins to complete)
- Upload resume
- AI interview based on your resume
- Submit form
Resources & Support
- For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
- For any help or support, reach out to: [email protected]
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
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