D365 Support Analyst

Who we are

WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients.

WELL has built an innovative practitioner enablement platform that includes comprehensive end to end practice management tools inclusive of virtual care and digital patient engagement capabilities as well as Electronic Medical Records (EMR), Revenue Cycle Management (RCM) and data protection services. WELL Health Technologies, uses this platform to power healthcare practitioners both inside and outside of WELL Health Technologies’ own omni-channel patient services offerings.

WELL owns and operates Canada’s largest network of outpatient medical clinics serving primary and specialized healthcare services and is the provider of a leading multi-national multi-disciplinary telehealth offering. WELL Health Technologies is publicly traded on the Toronto Stock Exchange under the symbol “WELL”.

To learn more about the company, please visit: www.well.company.

Who we need

Reporting to the System Lead - Microsoft Dynamics 365 ERP, we are hiring a D365 Support Analyst to own functional support for Microsoft Dynamics 365 Finance & Operations as WELL Health builds and strengthens its ERP team. You will investigate and resolve system challenges, support critical financial processes, and work with internal teams and external partners to improve system reliability and the user experience. Beyond day-to-day support, you will help establish a more proactive, effective approach to ERP support as WELL’s business needs and D365 capabilities evolve.

This is a full-time, permanent, remote role based in Canada, with a preference for candidates who can support Eastern Time business hours.

What’s in it for you

The chance to build. You will join WELL Health as we establish a dedicated ERP team, with the opportunity to influence how D365 support works from the ground up. Your ideas, initiative, and problem-solving will matter. You will have the autonomy to go beyond fixing individual issues, identify what could work better, and help build a support function that grows stronger as the business evolves.

A role that grows with you. You will be trusted to own challenges from investigation through resolution, with the opportunity to take on more complex technical work gradually. From environment management to deployments and system enhancements, you will expand your expertise beyond day-to-day functional support. You will have room to stretch your skills, build confidence, and become an increasingly valuable resource across the organization.

Meaningful impact, every day. Your work will directly influence how effectively people across WELL use the systems they depend on. Whether you are resolving a recurring issue, improving a financial workflow, or helping prepare for new D365 capabilities, you will see the difference your work makes. As WELL continues to grow, you will help build the ERP foundation that supports that growth.

As our new D365 Support Analyst, you will

• Own the solution. You will investigate and resolve D365 Finance & Operations support requests, taking issues from initial diagnosis through resolution. You will identify root causes, explore practical solutions, and coordinate escalations as needed, keeping users informed throughout.
• Keep critical processes moving. You will support financial and operational workflows across multiple business entities, including general ledger, accounts payable, accounts receivable, cash management, fixed assets, expenses, procurement, and intercompany transactions. You will troubleshoot approvals, batch jobs, data imports, and month-end issues to help teams work without unnecessary disruption.
• Strengthen the platform. You will support user access, security roles, application configurations, integrations, and routine system administration. Working with the ERP team, you will build your knowledge of environment management, releases, and deployments while helping test changes and ensure new functionality works as intended.
• Connect people and solutions. You will collaborate with Finance, Operations, IT, and external technology partners, to resolve complex issues and coordinate technical support. You will translate business challenges into clear requirements, support user acceptance testing, and help teams use D365 effectively.
• Optimize support. You will document solutions, identify recurring issues, and recommend improvements that reduce user friction. As WELL introduces new modules, enhancements, and business integrations, you will contribute to a more consistent, scalable approach to ERP support.

Here’s what you bring

• The D365 experience. You have hands-on experience supporting Microsoft Dynamics 365 Finance & Operations in a live business environment. You understand how the platform works, can investigate functional issues independently, and know when to involve technical specialists or external partners.
• The financial understanding. You are familiar with core finance processes such as general ledger, accounts payable, accounts receivable, and month-end close. You can connect a system issue to its impact on a business process and work with users to find a practical resolution. Experience with procurement, inventory, or multi-entity environments is an asset.
• The technical curiosity. You are comfortable working with workflows, configurations, user permissions, integrations, and testing. Exposure to tools such as Power Automate, Dataverse, Power Platform Admin Center, Lifecycle Services, Azure DevOps, or Power BI is valuable, but you do not need to know them all. You are motivated to expand your technical skills and take on new responsibilities.
• The problem-solving mindset. You take initiative, ask thoughtful questions, and follow issues through to completion. You can balance competing requests, investigate unfamiliar challenges, and find solutions without needing step-by-step direction.
• The collaborative approach. You communicate clearly with both technical and non-technical colleagues, build productive relationships, and work effectively with external vendors. You are responsive, open to feedback, and committed to helping others succeed.

Why join us?

Healthcare is our sector, and we know that for WELL to be a winning team, we must provide an open environment to prioritize health and wellbeing and multiple resources to discuss mental, physical, and psychological needs openly. From the CEO to the newest hire, everyone comes together as part of our culture of respect, openness, support, and communication. We unite to empower each other to be the best we can be.

Apply now

We recognize that the best way to serve our diverse patient communities is by reflecting that diversity. With almost 65% of our team members identifying as female and 70% of our leadership identifying as a visible minority, we are proud of our diverse, equitable and inclusive organization.

What you can expect from our interview process:

• A virtual interview with a Talent Advisor to discuss your interest in joining the company and in the role. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview.
• A virtual interview with the System Lead to discuss your D365 Finance & Operations experience, technical troubleshooting approach, and ability to take ownership of support challenges.
• A final interview with the VP, Business Transformation to explore how you collaborate, approach problem-solving, and contribute to a developing ERP function.

Compensation

The anticipated annualized salary range for this full-time, permanent position is $85,000–$100,000 CAD. The salary will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.

WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report.

Read more about us: https://stories.well.company/

#LI-Remote
#LI-DNI