Decoration Services Coordinator

WHY JOIN?

Be part of something special – a place where work feels like a community, not just a job. We're a vibrant and innovative crew united by a shared passion for creativity, growth, and collaboration.

S&S is expanding, and we want to connect with dedicated individuals to join our team and create a best place to work. Our team is driven by innovation and partnership, where your ideas are heard and celebrated. We're building an inclusive environment that values every voice and fosters a culture of mutual support and respect.

If you're ready to dive into a dynamic work environment where every day brings new personal and professional growth opportunities, apply today!

We'd love to hear from you if you're enthusiastic about being part of a company that values its employees and rewards hard work. Take the next step in your career with us, where you're not just an employee but an essential part of our journey toward success. APPLY NOW, and let's grow together!

WE OFFER

• Incredible team spirit – At the heart of our success is a culture that cherishes teamwork. We thrive on collaboration and value feedback and innovative thinking.

• Opportunities for professional growth – Your contributions are integral to our growth. As we expand, so do your career opportunities to develop and advance.

• Exclusive apparel discounts – Ready to upgrade your wardrobe?! As part of S&S, you'll enjoy special discounts on our trendy, high-quality apparel. Stay stylish and save big!

• Top-notch employee benefits – We prioritize the health and well-being of our team members with an extensive benefits package, including health, dental, and vision coverage, along with retirement planning options.

• Fun employee appreciation events – We love celebrating you! Regular events are our way of saying 'thank you' for your hard work and dedication. Prepare for some memorable moments of appreciation and fun.

• State-of-the-art equipment – Experience the best in technology and equipment. We provide cutting-edge resources to make your work life safe and efficient!

About the Role

We are currently looking for a Decoration Services Coordinator to join our team. Reporting to the Decoration Services Manager, the primary objective of this role is to manage the order flow and serve as the primary point of contact for assigned hard goods orders.

The ideal candidate will possess strong technical skills, excellent organizational and time management abilities, and highly developed follow-up skills. The ability to multitask, adapt to changing priorities, and perform effectively under pressure while meeting strict deadlines is essential in this fast-paced environment.

Key Responsibilities

• Manage the order flow from order entry through shipping.
• Answer calls presented through the decoration queues.
• Coordinate decoration orders for hard goods products.
• Coordinate special orders with multiple delivery addresses.
• Ensure time-sensitive orders are detailed and ready for art and production. Attention to detail is critical for success in this role.
• Provide customers with accurate and expert decoration guidance.
• Obtain order approvals in a timely manner.
• Ensure satisfactory resolution of customer issues while adhering to company policies and procedures.
• Operate within a dedicated account structure and maintain strong relationships with assigned accounts.
• Adhere to individual and departmental KPIs as established by department leadership.
• Perform additional duties and special projects as assigned by the department manager.
  
  

Qualifications & Requirements

• High school diploma (Grade 12) required; College Diploma preferred.
• Strong written (70%) and verbal (30%) English communication skills, along with excellent customer service skills.
• Bilingual French is considered an asset.
• Minimum of 2 years of customer service experience; decoration experience is an asset.
• Strong technical skills and the ability to navigate multiple software programs and platforms.
• Proficiency in Microsoft Office and NetSuite, with knowledge of Decoration Services processes and proprietary decoration software preferred.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Ability to manage high volumes of work while meeting tight deadlines.
• Strong attention to detail and analytical skills.
• Ability to work independently with minimal supervision.
• Strong interpersonal skills and the ability to collaborate effectively across departments.
• Willingness to work overtime and occasional weekends as required.
  
  

Compensation & Schedule
Hourly $18.00

Monday - Friday (shifts available between 10:00am - 8:00pm) Full-time, Non-exempt, Remote opportunity

Some Statutory Holiday coverage may be available and offered based on business needs

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen.

Working Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions.

EQUAL OPPORTUNITY EMPLOYER

S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. We conduct business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. S&S participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S. This job offer is contingent upon the completion of a satisfactory background check.