Posted last month
Dental Patient Care Coordinator
@ True North DPO
Kitchener, Ontario
Overview
True North DPO, through its Dentistry on Lawrence practice in Kitchener, is hiring a full-time Dental Patient Care Coordinator. The role greets patients, handles scheduling and calls, maintains records in Tracker, and supports the clinical team and front desk. Pay is $23.00 to $28.00 per hour, based on experience, with weekday and Friday hours as posted.
Pay:
$23–$28 an hour
Responsibilities:
- Greet patients and handle check-in
- Manage inbound and outbound calls and appointments
- Maintain patient records in Tracker
- Process insurance details and claims
- Coordinate with the clinical team on patient flow
Requirements summary:
- Minimum 1 year of dental administration experience
- Strong knowledge of dental terminology and office procedures
- Excellent verbal, written and interpersonal communication
- Experience with Tracker is an asset
- Ability to multitask with accuracy and attention to detail
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · greenhouse
- Employer posting date
- 2026-09-28
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-17
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Schedule | day, evening |
| Travel | air: none · ground: none |
| Work setting | Hospital or clinic |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
True North DPO
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
True North DPO leads a new era of dental partnerships—patient-focused, innovation-driven, doctor-led and growth-oriented
Full company description
True North DPO is a doctor-led Dental Partnership Organization committed to shaping a new future in dentistry. We combine advanced digital technology with a personal, community-focused approach—elevating patient care and supporting sustainable, long-term practice growth. Founded by dentists for dentists, we understand that every practice is the heart of its community. Our partnership model preserves each clinic’s name, culture, and identity while providing the operational strength, mentorship, and innovative solutions needed to thrive in a rapidly evolving landscape. With more than 20 years of industry experience, we offer comprehensive support across clinical development, digital workflow integration, revenue optimization, operations, and patient experience. Our ongoing mentorship, advanced training, and streamlined systems empower dentists to deliver exceptional care while unlocking new opportunities for growth. Our work is grounded in core values that define who we are and how we partner: Excellence: pursuing the highest standards in clinical care and operations Integrity: acting with honesty, transparency, and trust Innovation: embracing leading-edge technology and continuous learning Collaboration: building strong, supportive partnerships and teams Compassion: supporting the needs of patients and the communities we serve True North DPO leads a new era of dental partnerships—patient-focused, innovation-driven, doctor-led, and growth-oriented. Our leadership team has built and scaled dental platforms before, giving us deep insight into the industry and the challenges today’s practices face. Whether you’re looking to enhance operations, adopt digital innovations, strengthen patient care, or grow confidently without losing your identity, True North DPO provides tailored support to help practices thrive while staying true to their roots. Partner with True North DPO and evolve your practice with a team committed to your long-term success. True North Team!
- LinkedIn followers
- 206
- People associated on LinkedIn
- 4
- Reported office locations
- 4-180 Northfield Drive West 1st Floor, Waterloo, Ontario N2L 0C7, CA
- Business categories
- Training
- Health Care
- Marketing
- Dental
- Other recorded names
- True North DPO
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
True North DPO is a doctor-led Dental Partnership Organization committed to shaping a new future in dentistry. We combine advanced digital technology with a personal, community-focused approach—elevating patient care and supporting sustainable, long-term practice growth. Founded by dentists for dentists, we understand that every practice is the heart of its community. Our partnership model preserves each clinic’s…
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 51-200 employees |
| Headquarters | Waterloo, Ontario |
| Organization type | Privately Held |
| Year founded | 2025 |
| Open jobs on Jobsy | 6 |
| View page |
Thank you for your interest in joining True North DPO.
We’re always excited to connect with passionate, patient-centered professionals who want to make a meaningful impact. If this opportunity aligns with your experience and goals, we encourage you to apply. Our Talent Team will review your application, and if there’s a strong match, we’ll be in touch to discuss next steps.
Dental Patient Care Coordinator
Practice: Dentistry on Lawrence
Location: Kitchener
Website: https://kitchenerdentistry.ca/
Role Type: Full-Time
Role Hours: Monday 10:00 AM–7:00 PM | Tuesday–Thursday 7:45 AM–5:00 PM | Friday 7:45 AM–1:00 PM
Job Overview
Dentistry on Lawrence is a family-friendly, patient-centered, moderndental practice dedicated to providing exceptional care in a welcoming and supportive environment.
We are seeking a compassionate, organized, and service-oriented Dental Patient Care Coordinator to join our team. This is an exciting opportunity to become part of a friendly, supportive, and growing dental office.
As the first point of contact for our patients, you will play a key role in delivering an outstanding patient experience while supporting the administrative operations of the practice. The ideal candidate has excellent communication skills, strong attention to detail, and familiarity with dental terminology and office procedures.
Key Responsibilities
- Greet patients warmly upon arrival and assist with check-in procedures.
- Manage inbound/outbound calls: schedule appointments, answer inquiries, and support patient needs.
- Maintain accurate patient records using Tracker.
- Process patient information, insurance details, and claims according to office policies.
- Coordinate with the clinical team to ensure smooth and efficient patient flow.
- Support treatment plan coordination and financial discussions, when required.
- Complete administrative duties including filing, data entry, email correspondence, and document preparation.
- Maintain a clean, organized, and professional front desk and reception area.
- Assist with monitoring and ordering office supplies.
Qualifications
- Minimum 1 year of dental administration experience.
- Strong knowledge of dental terminology and office procedures.
- Excellent verbal, written, and interpersonal communication skills.
- Experience with Tracker is an asset.
- Ability to multitask effectively while maintaining accuracy and attention to detail.
- Professional presentation, positive attitude, and patient-centered mindset.
- Ability to work collaboratively in a busy, team-oriented clinical environment.
Practice Snapshot
Practice Name: Dentistry on Lawrence
Location: Kitchener, Ontario
Operatories
- Total Operatories: 8
- Hygiene Operatories: 3
- Dentist (DDS) Operatories: 5
Clinical Team Structure
- Number of Hygienists per Day:
- Monday: 3
- Tuesday: 3
- Wednesday: 3
- Thursday: 3
- Friday: 2, every other Friday 3
- Specialty Services Offered: Sedation dentistry offered one day per month
Office Environment & Culture
We are a friendly and supportive dental office with a positive, collaborative atmosphere. Our team works closely together to ensure every patient receives an exceptional and welcoming experience.
Technology & Software
- Practice Management Software: Tracker
- Digital Tools: SIDEXIS, PS2, PrimeScan, CEREC, SureSmile, Formlabs Form 3B, Formlabs 3BL Printer
Neighborhood Highlights / Landmarks
Conveniently located near everyday amenities including Tim Hortons, McDonald’s, and two nearby shopping plazas, providing easy access to dining, shopping, and services for both patients and staff.
Compensation
• Pay Range: $23.00–$28.00 per hour
• Compensation is commensurate with experience and skills.
Ready to Take the Next Step?
If you’re looking to join a team that is rooted in trust, guided by excellence, and committed to elevating patient care through innovation and digital dentistry, this is the place for you. We are a values-driven organization that empowers our teams, invests in growth, and embraces modern technology to deliver a truly exceptional patient experience.
If you want to make a meaningful impact every day, be supported by a collaborative culture, and grow your career within a forward-thinking dental network, we would love to meet you. Apply now and grow your career with us.
Thank you for considering a career with True North DPO.
If this role isn’t the perfect fit, we hope you’ll stay connected. We’re growing quickly, and new opportunities across our network continue to open. We encourage you to check back regularly and follow us for updates as our teams expand.
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