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Deskside Technician II

@ Stefanini Group

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Schomberg, Ontario

Contract
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Overview

Stefanini Group is hiring a Deskside Technician for a dedicated onsite support role at a large corporate manufacturing environment (Astemo). The work covers desktop, laptop, printer and shop-floor device support, with afternoon shift hours and on-call availability. The posting states a 40-hour week and a 3:00pm to 11:30pm schedule after an initial training period.

Responsibilities:

  • Support desktop, laptop and mobile devices on site
  • Install, move and replace IT equipment
  • Troubleshoot printers, scanners and shop-floor devices
  • Track IT assets and document tickets
  • Escalate issues to Level 2/3 technical teams

Requirements summary:

  • High school diploma required
  • Deskside or end-user computer support experience
  • Experience supporting Windows, Mac OS and Microsoft Office
  • Ability to lift up to 50 pounds and stand for long hours
  • Manufacturing IT experience an asset

Tools & skills

WindowsMac OSMicrosoft OfficeMicrosoft 365ticketing toolbarcode scannerprintersVPN
Source and dates

Source type not verified · smartsearch

Employer posting date
2026-09-29
First seen by our source
2026-10-12
Source record updated
2026-10-12

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentIT
Hours per week40
Scheduleday, evening
Travelair: none · ground: minimal
Work settingOffice, Plant or factory
PositionSitting and standing
Physical demandsphysical moderate · lift 50 lb · computer high
Licences & certificationsA+, MCP, ITIL Foundations, Lean Six Sigma
EducationHigh school (required)

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Stefanini Group

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Full company description

Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries. With more than 35,000 employees, we co-create solutions for a better future, driving digital transformation with a focus on real results. We operate in an integrated way through 7 specialized business units: Consulting (Technology and Business Agility), Analytics & AI, Banking & Payments, Cybersecurity, Manufacturing 4.0, and Digital Marketing. Recognized as the most internationalized technology company in Brazil, according to the Fundação Dom Cabral (FDC) ranking, Stefanini is global by essence, collaborative by nature, and strategic by vocation. It is also a pioneer in applying Artificial Intelligence to transform businesses through an end-to-end AI-First approach.

LinkedIn followers
445,155
People associated on LinkedIn
10,782
Reported office locations
  • Avenida Eusébio Matoso 1375, São Paulo, SP 05423-905, BR
Other recorded names
  • Stefanini Group
Profile identifies a recruitment agency
No
View all jobs Website

Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries. With more than 35,000 employees, we co-create solutions for a better future, driving digital transformation with a focus on real results. We operate in an integrated way through 7 specialized business units: Consulting (Technology and Business Agility), Analytics & AI…

FieldValue
IndustryBusiness Consulting and Services
Company size10,001+ employees
HeadquartersSão Paulo, SP
Organization typePrivately Held
Open jobs on Jobsy9
LinkedInView page
Job description

Stefanini Group is looking fora Deskside Technician Ifor a globally recognized company! For interested applicants, click the apply button or you may reach out to Micah Andres at (248) 386-7399/[email protected] for faster processing. Thank you!

Position: Dedicated Onsite Support

Hours of Work: Onsite approximately 40 hours per week during normal business hours and afternoon shift 3:00pm to 11:30pm.

Initial few weeks training: Onsite approximately 40 hours per week during normal business hours and morning shift 6:30 a.m. to 3:00 p.m.

What will you do?

  • Supporting IT equipment in large corporate environment
  • Desktop/laptop tech support (Mac and PC)
  • Windows 7/10 operating systems
  • Support mobile devices, printers, scanners, wireless, VPN, etc.
  • IMAC Support - IT equipment Install/Move/Add/Change
  • Maintain repairs, spare parts, and components
  • Research and troubleshoot problems
  • Maintain system configurations and documentation
  • Track and resolve customer incidents and requests through the client's ticketing tool
  • Troubleshoot and resolve hardware and software issues for Windows devices
  • Backup, restoration, and migration of user data
  • Smart Hands support with networking, server, and telecommunications technologies
  • Printer and peripheral device support
  • Inventory management of IT assets including asset auditing
  • Ability to research and follow appropriate KB articles
  • Ability to work on-call and other after-hours support needs
  • May provide Executive support
  • Various other tasks associated with deskside services
  • May need to be available to provide support at other client locations as needed
  • Other duties as assigned

What do you need to succeed?

  • Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
  • Able to uphold a positive attitude at all times, even under stressful conditions
  • Experience supporting remote facilities and users
  • Excellent verbal and written communication skills
  • High level of professionalism and strong personal interaction skills
  • Ability to perform in-depth research and troubleshooting for complex technical issues
  • Ability to prioritize and complete all work tasks with minimal supervision
  • Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
  • Ability and willingness to learn new technologies
  • High School Diploma (required)
  • Deskside / Desktop / End User Computer experience, ideally in a corporate environment
  • Proven ability to handle challenging, rapid-response user support
  • Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

  • A+ Certification
  • Microsoft Certified Professional (MCP)
  • ITIL Foundations
  • Lean Six Sigma


The onsite resource would primarily provide Level 1 / Level 2 support, including:

  • Windows PC/laptop troubleshooting and basic hardware support
  • Microsoft 365 and general business application support
  • User setup, workstation installation and equipment replacement
  • Printer troubleshooting, including office and industrial/label printers
  • Barcode scanner and shop-floor device troubleshooting
  • Basic LAN, Wi-Fi and network connectivity troubleshooting
  • Support for shop-floor PCs and terminals
  • Basic mobile device/peripheral support
  • IT asset tracking and equipment management
  • Ticket creation, documentation and follow-up
  • Coordination/escalation to Astemo regional/global IT or the provider's Level 2/3 technical resources when required

Experience supporting manufacturing environments and production-related IT equipment would be considered an important qualification.

#LI-MA!

#LI-ONSITE

The onsite resource would primarily provide Level 1 / Level 2 support, including:

  • Windows PC/laptop troubleshooting and basic hardware support
  • Microsoft 365 and general business application support
  • User setup, workstation installation and equipment replacement
  • Printer troubleshooting, including office and industrial/label printers
  • Barcode scanner and shop-floor device troubleshooting
  • Basic LAN, Wi-Fi and network connectivity troubleshooting
  • Support for shop-floor PCs and terminals
  • Basic mobile device/peripheral support
  • IT asset tracking and equipment management
  • Ticket creation, documentation and follow-up
  • Coordination/escalation to Astemo regional/global IT or the provider's Level 2/3 technical resources when required

Experience supporting manufacturing environments and production-related IT equipment would be considered an important qualification.

#LI-MA!

#LI-ONSITE

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