Posted 6 days ago
Desktop Consulting and Field Services Supervisor
@ House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, Ontario
Overview
The House of Commons Administration is hiring a Desktop Consulting and Field Services Supervisor to lead IT support for clients across the Parliament Precinct Network. The role oversees setup, maintenance, troubleshooting and support of standalone and networked systems, software, mobile devices and printing. The posting requires onsite work five days a week, a 24/7 support model with irregular hours and overtime, and a bilingual profile of BBC. The recruitment is restricted to House of Commons employees.
Responsibilities:
- Superviser et coordonner les services de soutien informatique
- Prioriser la configuration, la maintenance et le dépannage des systèmes
- Répondre aux problèmes récurrents et définir les ententes de service
- Contribuer à la planification à long terme et à l'amélioration continue
Requirements summary:
- Diplôme postsecondaire en informatique, technologies de l'information ou domaine connexe, ou équivalent
- Expérience récente de supervision d'une équipe technique
- Expérience auprès de clients de haut niveau et VIP
- Expérience de coordination d'activités impliquant plusieurs équipes
- Atout : supervision d'une équipe syndiquée et utilisation d'outils de gestion des services
Tools & skills
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-11-02
- First seen by our source
- 2026-11-02
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Software development |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, overtime, overnight |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | College diploma (required) |
| Fields of study | Computer Science, Information Technology, Information Management |
Summary and details written by AI from the posting; the employer’s posting is the authority.
House of Commons (Canada) / Chambre des communes (Canada)
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Work at the heart of democracy / Travaillez au cœur de la démocratie.
Full company description
The House of Commons is committed to help you realize your full potential. The House of Commons Administration provides Members of Parliament with services, infrastructure and advice to help them carry out their work on Parliament Hill and in their constituencies. This includes producing the House of Commons’ daily publications, providing technological connectivity to Members, and ensuring the Parliamentary Precinct is secure and equipped to accommodate a number of different activities. To view all our current job opportunities or add your name to the resumé bank, browse through the House of Commons Career Portal. La Chambre des communes s’engage à vous aider à réaliser votre plein potentiel. L’Administration de la Chambre des communes fournit aux députés les services, l’infrastructure et les conseils dont ils ont besoin pour accomplir leur travail sur la Colline du Parlement et dans leur circonscription. Entre autres activités, l’Administration produit les publications quotidiennes de la Chambre des communes, fournit aux députés la connectivité technologique nécessaire et s’assure que la Cité parlementaire est sécuritaire et convenablement outillée pour permettre la tenue de différentes activités. Pour consulter toutes les possibilités d’emploi actuelles ou ajouter votre nom à la banque de CV, parcourez le Portail carrières de la Chambre des communes.
- LinkedIn followers
- 65,991
- People associated on LinkedIn
- 2,673
- Reported office locations
- Parliament Hill / Colline du Parlement, Ottawa, Ontario, CA
- Business categories
- Politics
- Communities
- Government
- Other recorded names
- House of Commons (Canada) / Chambre des communes (Canada)
- House of Commons of Canada Chambre des communes du Canada
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
The House of Commons is committed to help you realize your full potential. The House of Commons Administration provides Members of Parliament with services, infrastructure and advice to help them carry out their work on Parliament Hill and in their constituencies. This includes producing the House of Commons’ daily publications, providing technological connectivity to Members, and ensuring the Parliamentary…
| Field | Value |
|---|---|
| Industry | Legislative Offices |
| Company size | 1,001-5,000 employees |
| Headquarters | Ottawa, Ontario |
| Organization type | Government Agency |
| Open jobs on Jobsy | 40 |
| View page |
Company Description
The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We leverage diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual growth. If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful career, then we want to hear from you!
Job Description
The House of Commons’ Digital Services and Real Property is currently looking to staff the Desktop Consulting and Field Services Supervisor position.
This recruitment and selection process is restricted to House of Commons employees.
As the Desktop Consulting and Field Services Supervisor, you lead and coordinate IT support services for clients across the Parliament Precinct Network, overseeing, prioritizing and coordinating the setup, maintenance, troubleshooting, and support of both standalone and networked systems, as well as standard software, mobile devices and printing solutions. You’ll also respond to recurring issues, help define service agreements and contribute to long-term planning and continuous service improvements.
We’re seeking an individual with proven leadership abilities, extensive IT support experience, and a client-centric approach. You are a adaptable problem-solver with excellent communication skills and a strong commitment to professionalism.
Digital Services and Real Property has a requirement of a 24/7 support model and work activities related to this role may require working irregular hours and overtime to meet our operational requirements. As part of this position, you must be willing to work onsite five (5) days a week.
Top Reasons to Join the Desktop Consulting and Field Services team:
If you're already making an impact by maintaining critical technical infrastructure, providing exceptional user support, and collaborating with teams across the organization, this is an opportunity to take the next step in your career. Continue driving excellence in technology and support!
Qualifications
Education :
- Post-secondary education diploma in Computer Science, Information Technology, Information Management or a related field OR an acceptable combination of education, training and relevant experience.
Experience :
- Recent experience supervising a technical team, including workload planning, performance management, and staff development, in a fast-paced IT operational environment;
- Experience in technical domains related to desktop consulting and field services;
- Experience dealing with high profile clients and VIP;
- Experience coordinating activities involving multiple teams or stakeholders.
Assets :
- Experience supervising a unionized team;
- Experience in using service management tools;
- Experience in effective delegation of tasks and following up on outcomes;
- Experience in conflict resolution and team support under pressure.
Additional Information
We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at [email protected].
Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression and oral interaction required. The profile for this position is BBC. Consideration may be given to candidates with other linguistic profiles.
We invite you to save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available.
Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis.
Learn more about us! Visit Ourcommons.ca.
To learn about our hiring process, visit Eligibility and Selection.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.