Desktop & Mobility Technician 1 - Under Review

Recruitment Details

Desktop & Mobility Technician 1 - Under Review

Department: Innovation & Technology
Designated Work Location: 421 Osborne; On site
Position Type: Temporary, (Up to 6 months) Intern, Full-time
Hours of Work: 8:30 a.m. to 4:30 p.m., Monday to Friday
Salary: $1467.34 bi-weekly, as per the Operator - Computer classification within the C.U.P.E Collective Agreement

Employee Group: CUPE

Posting No.: 127549
Closing Date: November 25, 2026

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits. We take pride in fostering a respectful, diverse, safe, and healthy workplace where our employees can thrive and achieve their full potential.

Flexible work arrangements, which may include flexible hours, remote work, or a hybrid of remote work may be available; subject to review and approval. Please note that Employees who are approved to work remotely are responsible for and must demonstrate that they are available to return to their Designated Work Location and/or other work location to attend meetings or attend other tasks that occur in person.

The City is committed to attracting and retaining a diverse, skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self-declare.

For the purpose of this recruitment, Equity may be a factor in selection. Consideration will be given to Indigenous Peoples, Women and Persons with Disabilities.

In accordance with the applicable collective agreement(s), recruitment and promotion provisions will be considered prior to applying equity strategies. Where permitted, preference will be given to qualified applicants who self-identify as members of the equity group(s) listed above.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Job Profile

Reporting to the Coordinator of Desktop and Mobility Services or to the Supervisor of Desktop and Mobility Services in accordance with Divisional structure, the Desktop and Mobility Technician 1 is responsible for supporting the operation and ongoing maintenance of the personal computing systems required to support the needs of staff. The position provides technical support in the installation and maintenance of computer, mobile, and audiovisual hardware and software, by resolving operational difficulties and providing functional support to staff.

This position will provide support, diagnosis, resolution, and documentation of hardware and software problems for end users. This position will also participate in the creation and configuration of user accounts.

Solutions supported include:

• Laptop and desktop hardware and their operating systems

• Mobile devices including smartphones and tablets, and their operating systems and app stores

• Device and application provisioning

• Office, file-sharing, and collaboration platforms

• Identity and access management platforms

• Departmental productivity and specialized software

• Peripherals (examples: workgroup printers, scanners, multifunction devices, point of sale devices, multimedia equipment)

• Endpoint protection

As the Desktop & Mobility Technician 1, you will:

• Install, configure, bench test, maintain, monitor and troubleshoot end user computing devices and related hardware and software to maintain effective and efficient system operation.
• Support user and group accounts for identity and access management
• Assist in the preparation and maintenance of user documentation and reports
• Support Cybersecurity
  

Your education and qualifications include:

1. Diploma in a technology focused discipline or equivalent education and experience

2. Volunteer or hobbyist experience in the deployment/maintenance/support of computers, mobile devices, peripherals, and networks, current operating systems, productivity tools, and software applications

3. Six months experience in an IT customer service-related field

4. Ability to investigate, analyze, evaluate and resolve desktop and mobility problems.

5. Ability to install and update various commercial and custom developed applications.

6. Strong interpersonal skills with ability to establish and maintain positive working relationships with personnel at all levels of the organization, external contacts and the public

7. Excellent verbal communication skills with a variety of contacts.

8. Excellent written communication skills with a variety of contacts.

9. Ability to work under minimal supervision.

10. Strong organizational and time management skills

11. Knowledge of identity and access management platforms

12. Knowledge of desktop and mobile operating systems, and office and collaboration platforms.

13. Knowledge is desired of desktop support and cybersecurity technologies such as:

• Group Policy

• Remote connectivity tools and services

• Scripting

• Endpoint protection

• Network and firewall
  

*IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://canalliance.org/en/ at application.

Conditions of employment:

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check satisfactory to the employer.

How to Apply

APPLY ONLINE, including all documentation listed below:

1. Current resume (Required).

2. Applications submitted without REQUIRED documentation will not be considered.

*Your application documents must clearly indicate how you meet the qualifications of the position.*

Notes

Online applications can be submitted at http://www.winnipeg.ca/hr/. For instructions on how to apply and how to attach required documents please refer to our FAQ's or contact 311.

Position Reports To: Coordinator of Desktop and Mobility Services

Only candidates selected for interviews will be contacted.