Posted 118 months ago
Desktop Support Engineer
@ Info-Ways
Montréal, Quebec
Overview
Info-Ways is hiring a full-time Desktop Support Engineer in Montreal, QC. The role handles tickets escalated by the Service Desk, including remote and on-site desktop support, software packaging and patching, and workstation break-fix. A background check is required for selected candidates.
Responsibilities:
- Handle tickets escalated by the Service Desk
- Perform remote desktop support and workstation break-fix
- Install, configure and upgrade MS Office and user applications via SCCM 2012
- Set up biometric authentication and maintain backup and patch management
- Provide desk-side support at the Montreal customer location
Requirements summary:
- Desktop support experience
- Knowledge of SCCM 2012 and VMware Horizon
- Scripting knowledge
- Background check required
Tools & skills
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2017-03-06
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-10-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | IT |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Info-Ways
| Field | Value |
|---|---|
| Open jobs on Jobsy | 72 |
Company Description
IT
Job Description
Role: Desktop Support
Engineer
Location: Montreal,
QC
Duration: Fulltime
BGV will be done for the selected
candidates.
JD:
Handle tickets escalated by the Service Desk
•
Remote Desktop
Support
•
Install, configure,
and upgrade MS Office and related user applications
•
Leverage packages
via SCCM 2012
•
Troubleshoot and
resolve user issues with VMware Horizon clients
•
Perform workstation,
laptop and zero client break-fix for users
•
Set-up and register
users for biometric authentication to complement their
AD credentials
•
Establish and
maintain sound backup and recovery procedures
•
Patch management on
operating system, browsers and key vendor
applications, i.e. Adobe
•
Document all
incidents, changes and fixes in the Service-Now
trouble ticketing system
•
Desk-Side support at
Customer main location at Montreal
•
Work with Existing
support team for onsite support
•
Should have a
scripting knowledge
Please
respond with your word resume and requested details:
Full Name :
Work
Authorization:
Contact Number :
Email ID :
Skype ID:
Current
location:
Willing to
relocate :
Salary :
Feel free to
contact me for any further information.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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