Posted 9 days ago
Developer - Virtual Agent Administrator
@ CGI
Montréal, Quebec
Overview
CGI is hiring a Developer for its Digital Workplace Support Team to build and support Contact Center and Service Desk tools, including AI Virtual Agent solutions. The work covers configuring Virtual Agents, API connectivity, automation tools and internal web portals. The role is full-time, hybrid, and open to candidates across Canada who live within commuting distance of a CGI office.
Responsibilities:
- Develop and support Contact Center local and hosted toolset
- Configure and support AI Virtual Agents (conversational, generative, agentic)
- Build automation tools for Level 1 technicians
- Develop and maintain internal web portals and survey platform
Requirements summary:
- Experience with C#, Python or SQL development
- Experience configuring and supporting AI Virtual Agents
- Experience with API connectivity
- Ability to work in an agile environment
Tools & skills
Source and dates
Source type not verified · njoyn
- Employer posting date
- 2026-10-28
- First seen by our source
- 2026-10-30
- Source record updated
- 2026-10-30
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Software development |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
CGI
| Field | Value |
|---|---|
| Company size | 10001+ |
| Headquarters | E-Commerce Place |
| Open jobs on Jobsy | 514 |
Would you like to be part of an IT organization offering greater opportunity and challenge? We have a position for you within our Digital Workplace Support Team! Join the team and get your career on the fast track. As a leading edge Global IT company, we are seeking talented professionals with all levels of information technology skills and expertise in order to support our Clients worldwide.
Based on our industry specific focus, we can offer you a work environment where you will be challenged and will grow and develop your career in a meaningful way. We will help you reach your full potential by providing learning materials & training, mentoring & coaching, as well as ongoing recognition and feedback… plus opportunities to advance! You will work in an agile environment that adapts quickly to meet client requirements.
The Developer is responsible for developing and supporting our Contact Center local and hosted toolset including our Virtual Agent AI solutions.
The Developer will be responsible for developing and supporting our Service Desks local and hosted toolset including AI Virtual Agent solutions (Conversational, Generative and Agentic).
We are currently looking for C#/Python/SQL developers with experience in configuring and supporting AI Virtual Agents and API connectivity. Our team is responsible for building and supporting Contact Center Virtual Agents, automation tools that will both automate and centralize key functions performed by the Level 1 technicians (agents) on a daily basis. Furthermore, we are developing/maintaining internal web portals and a Survey platform.
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