Digital UAT, Menu & Pricing Coordinator

This position supports the QA/UAT team by testing and validating KFC Canada’s digital menus, pricing, promotions, and ordering experiences across owned channels, POS integrations, and third-party aggregators. The role helps ensure accurate and reliable launches by executing test cases, identifying and tracking defects, validating configurations and pricing, and supporting release readiness across cross-functional teams.

• Assist the QA/UAT Lead, with QA and UAT activities for digital menu, pricing, promotional, and ordering changes across KFC.ca, mobile experiences, POS integrations, and third-party aggregator platforms.

Help translate business requirements into test scenarios, scripts, acceptance criteria, and traceability documentation for positive, negative, regression, and end-to-end testing.

Prepare UAT test data and environments, coordinate tester access and readiness, execute assigned test scripts, and collect supporting evidence.

Validate menu hierarchy, item availability, dayparts, modifiers, upsell paths, exclusions, taxes, fees, discounts, bundles, and promotional logic across customer and restaurant touchpoints.

Verify national, regional, restaurant-level, and aggregator pricing against approved source files, including price overrides, channel differentials, effective dates, and promotional pricing.

Execute cross-platform and end-to-end tests from menu configuration and POS injection through cart, checkout, order routing, receipt, and reporting outputs.

Document defects clearly, assign appropriate severity based on established guidelines, support defect triage, monitor status, and retest fixes through closure.

Complete regression testing for platform releases, menu changes, pricing updates, and seasonal or cultural campaigns under the direction of the UAT Lead.

Summarize test results, risks, and open issues for the UAT Lead and support launch-day validation and post-release monitoring.

Assist with Menu Change Requests and POS submissions by confirming requirements, approvals, test coverage, dependencies, and implementation timelines.

Maintain test cases, QA checklists, defect logs, evidence repositories, release-readiness trackers, and standard operating procedures.

Support franchisees and Level 2 support teams by reproducing menu, pricing, and ordering issues, gathering details, and escalating findings to the UAT Lead or appropriate technical team.

Working Relationships:

Internal: QA/UAT Specialist, Digital Products, POS and Digital Product Lead, Digital Programming Pricing Leads, Martech Product Manager, Senior Digital Product Specialist

External: Cognizant, UberEats, DoorDash Menu Team, Skip Menu Team

Education/Certifications

Required: Post-secondary education in business, technology, quality assurance, hospitality, or a related field, or equivalent practical experience.

Experience

This role must have…

Up to 2 years of experience in quality assurance, user acceptance testing, digital operations, menu programming, pricing, or a related role; relevant internship, co-op, or project experience is welcome.

Familiarity with test cases, acceptance criteria, regression testing, defect reporting, and test evidence.

Basic understanding of UAT practices and the defect lifecycle, with an interest in developing end-to-end testing and root-cause analysis skills.

Working knowledge of digital menu structures, modifiers, promotions, taxes, fees, effective dates, and channel-specific pricing is an asset.

Flexible to support occasional evenings, weekends, or holidays during critical UAT, promotional, and production launch windows.

We’d prefer this role to have…

Exposure to POS systems, digital ordering platforms, content management systems, or aggregator platforms is an asset; familiarity with NCR Aloha or Oracle MICROS Simphony is beneficial.

Strong attention to detail, organization, analytical thinking, and the ability to identify and document discrepancies accurately.

Ability to manage assigned tasks across multiple test cycles, meet deadlines, follow established processes, and communicate progress or risks clearly.

Comfort using ticketing, test management, spreadsheet, and collaboration tools and maintaining organized test evidence.

Working Conditions:

General work conditions

Full-time hours

Standard office environment (clean, well-lit, temperature-controlled)

Work typically performed at a desk/computer workstation

Access to necessary technology and equipment (laptop, software, etc.)

Safe working conditions, including policies for harassment and violence prevention

Access to workplace accommodations under the Human Rights Code

Meal and rest breaks in accordance with ESA

Job demands

Requires extended periods of sitting and computer use

Occasional lifting of office materials (e.g., files or supplies) or other job-related materials up to 25 pounds / 11 kilograms

Regular communication (in-person, virtual meetings, phone, email

Travel

This role requires domestic and/or international travel 10% of the time.

The expected total compensation range for this role is $58,000 to $74,000 CAD, inclusive of base salary and target annual performance bonus. Final compensation will be based on factors such as skills, experience, qualifications, and internal equity.