Director - Program Management Office

Title: Director/Manager, PMO

Location: Dixon and Martin Grove Intersection, Toronto, ON (M9W 4V8)

Status: Full-Time

About the Role

We hiring a full-time permanent Director, Project Management Office (PMO) to lead and improve the company's project management function within an architectural metal fabrication and manufacturing environment.

This role is responsible for:

• Leading the PMO team and establishing project management standards.
• Standardizing processes, methodologies, and reporting structures.
• Improving project execution, operational efficiency, and client delivery.
• Ensuring consistency across all projects from contract award through installation and project closeout.

The PMO Director will oversee Project Managers and Project Coordinators and serve as the senior escalation point for complex projects, client issues, operational challenges, and cross-functional coordination.

The position works closely with:

• Sales
• Engineering
• Design
• Production
• Procurement
• Site Operations
• Executive Leadership

The successful candidate will help build scalable project management systems, implement tools and reporting processes, enhance client experience, and improve overall operational performance.

Key Responsibilities

1. PMO Leadership & Team Management

• Lead, mentor, and develop Project Managers and Project Coordinators.
• Set performance expectations, accountability standards, and employee development plans.
• Manage project workloads and resource allocation.
• Support hiring, onboarding, and training of PM staff.
• Promote a culture of ownership, teamwork, responsiveness, and continuous improvement.

2. Project Management Standards & Governance

• Develop and implement project management methodologies, frameworks, templates, and best practices.
• Establish governance standards throughout all project phases, including:
• Project kickoff
• Scheduling
• Submittals
• Procurement coordination
• Fabrication tracking
• Change management
• Risk management
• Installation coordination
• Project closeout
• Define stage-gate processes, project controls, and reporting requirements.
• Standardize project documentation and communication practices.

3. Operational Process Improvement

• Identify process gaps, inefficiencies, and project execution risks.
• Create scalable processes to improve:
• Project execution
• Cross-department coordination
• Schedule adherence
• Profitability
• Change order management
• Client communication
• Work with Production, Engineering, Procurement, and Site teams to improve workflow integration.
• Lead continuous improvement initiatives using KPIs and project performance data.

4. Project Oversight & Escalation Management

• Provide executive-level oversight for high-risk, high-value, or strategic projects.
• Act as the primary escalation point for:
• Client concerns
• Schedule delays
• Scope conflicts
• Commercial disputes
• Operational bottlenecks
• Cross-functional project challenges
• Support PMs with problem-solving, risk mitigation, and recovery planning.
• Participate in major client meetings and executive project reviews.

5. Client Delivery & Strategic Execution

• Improve the company’s project delivery model and execution standards.
• Ensure a consistent client experience from project award through final installation and closeout.
• Develop communication and reporting standards that improve transparency and responsiveness.
• Partner with Sales and Operations leaders to strengthen strategic client relationships.

6. Technology, Systems & Reporting

• Evaluate, recommend, and implement:
• Project management tools
• ERP integrations
• Reporting technologies
• Improve visibility into:
• Project status
• Forecasting
• Resource planning
• Operational metrics
• Lead initiatives involving:
• PM software implementation
• Dashboard and report development
• Workflow automation
• Process digitization
• Support integration between project management systems and manufacturing/ERP platforms.

Required Qualifications

Education

• Postsecondary education in:
• Engineering
• Construction Management
• Project Management
• Manufacturing
• Or a related field

Certifications

• PMP certification is considered an asset.

Experience

• 7–12+ years of project management experience in:
• Architectural metal fabrication
• Manufacturing
• Construction
• Building envelope
• Specialty contracting
• Similar industries
• 3–5+ years of leadership experience managing Project Managers or PM teams.
• Strong understanding of fabrication and construction project lifecycles.
• Experience implementing:
• PM methodologies
• Operational processes
• Project controls
• Experience managing project financial performance.
• Experience using ERP systems and project management software.

Skills

• Strong leadership and team management abilities.
• Excellent organizational and communication skills.
• Strong conflict resolution and problem-solving capabilities.
• Proficiency with:
• Microsoft Office
• Smartsheet
• AutoCAD (working knowledge)
• Bluebeam (working knowledge)

Additional Requirements

• Some travel may be required.