Posted 5 days ago
DIVISION CHIEF (Data Analytics and Decision Support)
@ City of Toronto
Toronto, Ontario
Overview
The City of Toronto is hiring a Division Chief (Data Analytics and Decision Support) for Toronto Fire Services, a full-time permanent role at TFS Headquarters. The role leads data analytics, business intelligence, performance measurement, information management and decision-support services, and leads multidisciplinary teams. The posting states a salary of $222,804.40 and a Monday to Friday schedule of 35 hours per week.
Responsibilities:
- Lead strategy and governance for data analytics and business intelligence
- Lead and develop multidisciplinary analytics and information teams
- Oversee dashboards, analytical studies and performance reporting
- Oversee data quality, records management and privacy compliance
- Manage operating and capital budgets, procurement and complex projects
Requirements summary:
- Post-secondary degree or diploma in a related discipline, or equivalent
- Extensive strategic leadership experience in analytics or information management
- Extensive team leadership experience
- Expert knowledge of MFIPPA, PHIPA and records legislation
- Expert knowledge of Power BI, SQL and ESRI ArcGIS
Tools & skills
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-11-01
- First seen by our source
- 2026-11-02
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Director |
| Department | Data & analytics |
| Manages people | Yes |
| Hours per week | 35 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (preferred), College diploma (preferred) |
| Fields of study | Data Science, Computer Science, Mathematics, Statistics, Information Systems |
Summary and details written by AI from the posting; the employer’s posting is the authority.
City of Toronto
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A Great Place to Work
Full company description
The City of Toronto is committed to fostering a positive and progressive workplace culture, and strives to build a workforce that reflects the citizens it serves. We are committed to building a high performing public service, with strong and effective leaders to enable service excellence, through high engagement and healthy and safe workplaces. Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses. Toronto Public Service consists of approximately 35,771 employees, providing programs and services to Toronto residents, businesses and visitors. Additionally, the City of Toronto has a number of agencies and corporations including the Toronto Police Service, Toronto Public Library and the Toronto Transit Commission, which make up the broader municipal organization. There are 44 operating divisions and offices providing an extensive level of programs and services. We offer diverse career opportunities across a wide variety of professional, trade, administrative, managerial and other employment roles. The Toronto Public Service has won numerous awards for quality, innovation and efficiency in delivering citizen-focused services. We are proud to have been named one of Canada's Top 100 Employers, Canada's Best Diversity Employers, Top Family Friendly Employers and Greater Toronto's Top Employers. Consider joining the award-winning Toronto Public Service and help us make a difference in a great City!
- LinkedIn followers
- 473,944
- People associated on LinkedIn
- 23,378
- Reported office locations
- Toronto City Hall, 100 Queen Street West, Toronto, Ontario M5H 2N2, CA
- Business categories
- Service Industry
- Business Development
- Information Services
- Association
- Government
- Other recorded names
- City of Toronto
- Jobs in the Community
- Specialties
- Municipal Government
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
The City of Toronto is committed to fostering a positive and progressive workplace culture, and strives to build a workforce that reflects the citizens it serves. We are committed to building a high performing public service, with strong and effective leaders to enable service excellence, through high engagement and healthy and safe workplaces. Toronto is home to more than 2.9 million people whose diversity and…
| Field | Value |
|---|---|
| Industry | Government Administration |
| Company size | 10,001+ employees |
| Headquarters | Toronto, Ontario |
| Organization type | Government Agency |
| Specialties | Municipal Government |
| Open jobs on Jobsy | 9 |
| View page |
Job Category: Emergency, Fire and Paramedics Services
Division & Section: Fire Services, Fire Svcs Comm, Tech & Org Performance
Work Location: TFS Headquarters,4330 Dufferin Street, M3J 2X2
Job Type & Duration: One (1)Full-time, Permanent
Salary: $222,804.40, TM5477, Wage Grade EMF1
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 02-NOV-2026 to 18-NOV-2026
Reporting to the Deputy Fire Chief, Communications, Technology and Organizational Performance, the Division Chief (Data Analytics and Decision Support) provides strategic leadership and oversight of data analytics, business intelligence, organizational performance, information management and decision-support services for Toronto Fire Services.
The position leads multidisciplinary teams in delivering reliable, timely and actionable information to support evidence-based decision-making, operational planning, continuous improvement, public information, accreditation and organizational accountability.
Working collaboratively with senior leadership, operational divisions and external stakeholders, the Division Chief establishes data and information management strategies, governance frameworks and reporting priorities, ensuring compliance with applicable legislation, corporate policies and professional standards.
Major Responsibilities:
- Provides strategic leadership and direction for data analytics, business intelligence, performance measurement, information management and decision-support services, including the development of strategies, governance frameworks, standards and priorities.
- Leads and develops multidisciplinary teams, fostering an inclusive, accountable and high-performing environment focused on service excellence and continuous improvement.
- Oversees analytical studies, dashboards, reporting platforms, data models, statistical tools and geographic information systems, providing strategic advice and recommendations to support operational planning, resource allocation, risk management and policy development.
- Establishes performance measures and monitoring frameworks, supporting organizational performance analysis, strategic planning, accreditation, service reviews and continuous improvement initiatives, including Community Risk Assessments, Standards of Cover and annual program appraisals.
- Provides oversight of data quality, information governance, records management, privacy, access, disclosure, retention and information stewardship, ensuring compliance with legislative and corporate requirements.
- Manages operating and capital budgets, procurement, contracts, consultants and complex projects, ensuring effective governance, risk management and delivery.
- Builds and maintains partnerships with City divisions, emergency service agencies, government, academia, vendors and other stakeholders, while monitoring emerging technologies and practices in analytics, artificial intelligence, GIS and public safety information management.
Key Qualifications:
- Post-secondary degree or diploma in Data Science, Computer Science, Mathematics, Statistics, Information Systems, Business Administration, Public Administration, Geography, Geomatics or a related discipline, or an equivalent combination of education and experience.
- Extensive experience providing strategic leadership in data analytics, business intelligence, performance measurement, information management or decision-support services within a large, complex organization.
- Extensive experience leading and managing multidisciplinary teams, including establishing priorities, overseeing performance, supporting staff development and driving organizational improvement.
- Considerable experience applying business intelligence, statistical analysis, data management and geographic information systems to develop analytical studies, dashboards, reporting solutions and recommendations for senior leadership and external partners.
- Considerable experience developing and implementing performance measurement frameworks, analytical reporting and data governance practices to support service planning, operational performance, data quality and evidence-based decision-making.
- Considerable experience developing and implementing records and information management strategies, governance frameworks and digital information management solutions, including records retention, information lifecycle management and compliance requirements.
- Considerable experience managing operating and capital budgets, procurement, contracts, consultants and complex projects.
- Expert knowledge of information governance, privacy, access to information, records management and applicable legislation, including MFIPPA, PHIPA and the Archives and Recordkeeping Act, 2006.
- Expert knowledge of analytical and reporting technologies such as Power BI, SQL, SQL Server Reporting Services, data warehouses, statistical software, data integration tools and ESRI ArcGIS.
- Knowledge of quality management, accreditation and continuous improvement processes, including familiarity with Commission on Fire Accreditation International standards.
- Familiarity with municipal government, emergency services, public safety operations or similarly complex operational environments.
- Strong strategic thinking, analytical, research and problem-solving skills, with the ability to assess complex issues and provide practical recommendations.
- Excellent communication, consultation, negotiation and stakeholder engagement skills, including the ability to present complex technical information to diverse audiences.
- Demonstrated political acuity, sound judgment and discretion in managing sensitive or confidential matters, competing priorities and organizational change.
- Ability to exercise independent judgment, initiative and accountability while fostering collaborative, inclusive and high-performing teams.
- Proficiency in Microsoft Office and related business applications.
- Professional certification in data analytics, business intelligence, agile and/or project management, quality management or a related discipline would be considered an asset.
Note To Current City of Toronto Employees
City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
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