Posted 5 days ago
Dual Guest Services Supervisor
@ Gateway Casinos
Woodstock, Ontario
Overview
Gateway Casinos is hiring a Dual Guest Services Supervisor on a six-month contract, part-time. The role oversees a team of guest services representatives who are the main point of contact for guests, handling complaints and room issues. Wages are $21.92 per hour for representatives and $26.58 per hour for the supervisor; the posting requires flexible evenings and weekends.
Pay:
$21.92–$26.58 an hour
Responsibilities:
- Mentor and guide a team of guest services representatives
- Manage employee performance through training, coaching and evaluation
- Ensure quality and standards are met day to day
- Handle complaints, room issues and conflicts
Requirements summary:
- Minimum two years of guest services or hospitality experience preferred
- Ability to direct and supervise staff
- Ability to work flexible hours, evenings and weekends
- Excellent customer service skills
- AGCO licence or ability to obtain one
- Smart Serve or ability to obtain it
Source and dates
Employer career site / ATS feed · jobvite
- Employer posting date
- 2026-11-01
- First seen by our source
- 2026-11-03
- Source record updated
- 2026-11-03
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Manages people | Yes |
| Schedule | evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer low |
| Licences & certifications | Smart Serve |
| Perks mentioned | Retirement plan, Employee discount, Wellness, Free or discounted meals, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Gateway Casinos
| Field | Value |
|---|---|
| Headquarters | Burnaby |
| Open jobs on Jobsy | 22 |
Job Type: Contract Part-Time - 6 months
Wage: Guest Services Representative $21.92 per hour /Guest Services Supervisor $26.58
The Gateway to Your Future
You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you.
In this pivotal role as the Dual Guest Services Supervisor, you will oversee a team that is the main point of contact for guests, providing a continued source of attention for guests throughout their stay. This exciting opportunity at a national company offers you the chance to grow your career with the promise of an excellent benefits package and competitive salary for full-time employees. Don't miss this chance to put yourself in the center of the action.
We Provide
- Full benefits for full-time employees, options for part-time
- Retirement savings plan for full and part-time employees
- Exciting, supportive and fun work environment
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities
Key Responsibilities
- Mentor and guide a team of guest services representatives, ensuring guests are treated in a warm and hospitable manner.
- Manage employee performance through training, coaching, evaluation and mentoring.
- A relationship-builder who encourages open communication and collaboration.
- Ensure that quality and standards meet expectations on a day-to-day basis.
- Handle complaints, room issues, and conflicts graciously.
- Customer service skills that exceed guest expectations.
What You Bring
- Minimum two years of experience in the guest services and/or hospitality industry preferred
- Ability to direct and supervise staff.
- A relationship-builder who encourages open communication and collaboration.
- Time-management savvy and expert multitasker who thrives in the service industry.
- Ability to work flexible hours, evenings, and weekends.
- Efficient multitasker who thrives in a fast-paced environment.
- Excellent customer service skills, including the ability to be friendly, efficient, polite and patient.
- Ability to obtain AGCO License
- Currently have or the ability to obtain Smart Serve
Why Work With Us?
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 30+ locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it?s like to be on a team that values your vision, skill and energy.
Apply Now!
Not the right fit this time? Follow us on our careers social media pages!
Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.
This job posting is for an existing vacancy.
Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.
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