Posted 14 days ago
E-Commerce and Retail Operations Coordinator
@ TISSOT
Toronto, Ontario
SIGNALS
Requirements summary:
- As an E-Commerce & Retail Operations Coordinator, you will play a key role in supporting day-to-day e-commerce operations and retail boutique activities, helping deliver a seamless…
- E-Commerce Operations Support: Monitor online order flow, website performance, and operational issues; support website testing and implementation of updates; ensure alignment between…
- Customer Service & Client Support: Provide exceptional customer service by responding to customer inquiries via phone and email; assist with order status requests, product information,…
- Reporting & Process Improvement: Monitor operational performance, prepare recurring reports, identify opportunities for process improvement, and support business initiatives that enhance…
- Occasional handling, photographing, or packaging of repair items may be required.
- Additional hours may occasionally be required during peak business periods, store opening activities, product launches, inventory counts, or special projects.
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-10-27
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
TISSOT
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Job description
As an E-Commerce & Retail Operations Coordinator, you will play a key role in supporting day-to-day e-commerce operations and retail boutique activities, helping deliver a seamless customer experience across online and physical channels. Reporting to leadership within the Retail and E-Commerce teams, you will support operational excellence through effective coordination with boutiques, customer service, warehouse partners, HQ, and cross-functional teams.
Starting base pay of $60,000.00 - $65,000.00 plus monthly performance bonus.
Benefits:
This role is primarily office-based with regular work performed on a computer, involving extended periods of sitting, typing, and digital documentation management. Occasional handling, photographing, or packaging of repair items may be required. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork.
EMPLOYMENT STATUS
Full-Time: 40 hours per week. Additional hours may occasionally be required during peak business periods, store opening activities, product launches, inventory counts, or special projects.
Profile
Since 1853, Tissot has been at the heart of Swiss watchmaking. Our dedication to craftsmanship and quality is matched only by our passion for performance and precision. Over the years, our pioneering products such as the legendary Tissot T-Touch have made headlines as well as history. The ground-breaking Tissot T-Touch Connect Solar uses sustainable solar energy and connected technology that guarantees privacy. It confirms our long-held reputation as innovators by tradition.
Starting base pay of $60,000.00 - $65,000.00 plus monthly performance bonus.
Benefits:
- Health benefits, including dental and vision coverage
- RRSP contributions with company match
- Company discount
- Life insurance
- Paid vacations
- Paid sick days
- E-Commerce Operations Support: Monitor online order flow, website performance, and operational issues; support website testing and implementation of updates; ensure alignment between product availability and promotional activities; and support the ongoing optimization of the online shopping experience.
- Customer Service & Client Support: Provide exceptional customer service by responding to customer inquiries via phone and email; assist with order status requests, product information, returns and exchanges, warranty inquiries, and delivery-related concerns; resolve customer issues in a professional and timely manner; and collaborate with internal teams to ensure a seamless customer experience.
- Retail Operations Coordination: Support daily boutique operations, inventory transfers, replenishment activities, cycle counts, and operational compliance; partner with boutique teams to resolve operational issues and ensure consistent execution of company standards.
- Fulfillment, Logistics & Inventory: Coordinate with warehouse and fulfillment partners to ensure timely order processing and deliveries; support returns and customer follow-up communications; monitor inventory levels and assist with stock reconciliation activities.
- Reporting & Process Improvement: Monitor operational performance, prepare recurring reports, identify opportunities for process improvement, and support business initiatives that enhance customer experience and operational efficiency.
- Cross-Functional Project Support: Collaborate with Marketing, Customer Service, E-Commerce, and Retail teams on product launches, promotional campaigns, special events, and other business initiatives.
This role is primarily office-based with regular work performed on a computer, involving extended periods of sitting, typing, and digital documentation management. Occasional handling, photographing, or packaging of repair items may be required. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork.
EMPLOYMENT STATUS
Full-Time: 40 hours per week. Additional hours may occasionally be required during peak business periods, store opening activities, product launches, inventory counts, or special projects.
Profile
- Bachelor's degree in Business, Marketing, Retail Management, or a related field preferred.
- 2-5 years of experience in retail operations, e-commerce operations, customer service, or a related field.
- Experience supporting retail store operations and inventory management.
- Familiarity with e-commerce platforms such as Salesforce Commerce Cloud or similar systems.
- Experience working with ERP systems, particularly SAP.
- Strong proficiency in Microsoft Office applications, especially Excel.
Since 1853, Tissot has been at the heart of Swiss watchmaking. Our dedication to craftsmanship and quality is matched only by our passion for performance and precision. Over the years, our pioneering products such as the legendary Tissot T-Touch have made headlines as well as history. The ground-breaking Tissot T-Touch Connect Solar uses sustainable solar energy and connected technology that guarantees privacy. It confirms our long-held reputation as innovators by tradition.
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