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First seen by our source: 20 days ago

E-commerce Annotation Specialist

@ Mercor

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Toronto, Ontario

$40–$50/hr
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Overview

Mercor is hiring an E-commerce Annotation Specialist on a remote contract at $40–$50/hour for about 5 hours a week. The role evaluates shopper-agent conversations for the Shopify Shop app, tagging the failing turn and the issue, and writing concise rationale comments.

Pay:

$40–$50 an hour

Responsibilities:

  • Evaluate full shopper-agent conversations and tool calls
  • Identify the turn that received a thumbs-down
  • Classify issues with primary and secondary tags
  • Write concise comments explaining intent and rationale

Requirements summary:

  • Rule discipline to apply a fixed taxonomy
  • Comfort reading structured traces
  • Restraint under ambiguity using the unknown label
  • Clear, concise written English

Tools & skills

ResearchShopifyWork independentlyCustomer service
Source and dates

Source type not verified · manatal

Employer posting date
Not provided
First seen by our source
2026-10-17
Source record updated
2026-10-17

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentData & analytics
Hours per week5
Travelair: none · ground: none
Work settingHome
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Mercor

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

We connect human expertise with leading AI labs and enterprises to train frontier models.

Full company description

Mercor is defining the future of work. We connect human expertise with leading AI labs and enterprises to train frontier models.

LinkedIn followers
654,507
People associated on LinkedIn
5,250
Reported office locations
  • San Francisco, California 94105, US
Business categories
  • Employment
  • Software
  • Recruiting
  • Data Collection and Labeling
  • Artificial Intelligence (AI)
  • Machine Learning
Other recorded names
  • Mercor
Profile identifies a recruitment agency
Yes
Reported total investment
483,600,000

Currency and observation date were not supplied; this is not a current valuation or a funding round.

View all jobs Website

Mercor is defining the future of work. We connect human expertise with leading AI labs and enterprises to train frontier models.

FieldValue
IndustrySoftware Development
Company size51-200 employees
HeadquartersSan Francisco, California
Organization typePrivately Held
Year founded2023
Open jobs on Jobsy1,626
LinkedInView page
Job description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Shopify Shop App Agent Annotator
Type: Contract
Compensation: $40–$50/hour
Location: Remote
Commitment: ~5 hours/week

Role Responsibilities

  • Evaluate full shopper-agent conversations, including tool calls and their outcomes.
  • Identify the specific turn that received a thumbs-down from the shopper.
  • Classify the issue with a primary domain tag and a specific secondary tag.
  • Write concise comments explaining the shopper's intent, the agent's actions, and the rationale for the tags.
  • Work independently and asynchronously to maintain consistency in tagging across conversations.

Qualifications

Must-Have

  • Rule discipline to apply a fixed taxonomy consistently.
  • Comfort reading structured traces to understand agent actions.
  • Restraint under ambiguity to use the unknown label appropriately.
  • Clear, concise written English for explaining labeling decisions.

Preferred

  • Consumer e-commerce fluency in orders, tracking, and platform responsibilities.
  • Prior annotation, labelling, or model-evaluation work with a defined rubric.
  • Experience with the Shop app or other AI shopping assistants.
  • Familiarity with customer-support operations and escalation paths.

Application Process (Takes 20–30 mins to complete)

  • Upload resume
  • AI interview based on your resume
  • Submit form

Resources & Support

  • For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
  • For any help or support, reach out to: [email protected]

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

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