Posted 16 days ago
Ed's Bowling Supervisor
@ West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel)
Edmonton, Alberta
Overview
West Edmonton Mall Property Inc. is hiring a part-time temporary Ed's Bowling Supervisor to oversee staff and daily operations across the bowling counter, lounge and kitchen, billiards and escape room. The role supervises employees, handles guest concerns, and includes hands-on support with serving, bussing and bowling operations. Availability must include days, evenings, weekends and holidays, with the position ending on or before April 10, 2027.
Responsibilities:
- Oversee staff and daily operations across bowling, lounge, kitchen, billiards and escape room
- Enforce customer service, cleanliness, liquor control and safety standards
- Coach employees and manage onboarding and performance
- Assist with serving, bussing and bowling operations as needed
- Resolve guest concerns and coordinate league setup
Requirements summary:
- Two to three years of supervisory experience
- Experience in restaurant, lounge or entertainment setting preferred
- ProServe certification or willingness to complete it
- Excellent leadership and communication skills
- Proficiency in Microsoft Word, Excel and Outlook
Tools & skills
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-10-21
- First seen by our source
- 2026-10-22
- Source record updated
- 2026-10-22
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Experience | 2+ years |
| Management experience | 2+ years |
| Manages people | Yes |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Store, Restaurant or kitchen |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Languages | English |
| Licences & certifications | ProServe |
| Security clearance | Reliability status |
Summary and details written by AI from the posting; the employer’s posting is the authority.
West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel)
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
West Edmonton Mall Developed, owned, managed and operated by Triple Five®, the stores, attractions and services at West Edmonton Mall®, located in Edmonton, Alberta, Canada, combine to form the most comprehensive retail, hospitality and entertainment complex on Earth. As the prototype for mixed-use entertainment facilities, West Edmonton Mall remains the benchmark by which all other entertainment-oriented malls are judged. Fantasyland Hotel Located directly inside West Edmonton Mall, world-renowned Fantasyland Hotel allows guests convenient access to the shops, restaurants, and attractions that WEM hosts. Featuring standard guest rooms along with unique theme rooms such as Polynesian, Princess, and Roman, Fantasyland Hotel provides guests with an unforgettable stay. Guests travelling for business, may be eligible for the Fantasy Corporate Rate. In addition to the famous guest rooms, Fantasyland Hotel features 25,000 square feet of conference space, perfect for weddings, corporate events, or conferences. Lastly, the talented Fantasyland Hotel culinary team will ensure guests’ taste buds are satisfied whether dining at L2 Grill or having an exceptional meal in the hotel banquet space.
- LinkedIn followers
- 9,087
- People associated on LinkedIn
- 472
- Reported office locations
- 1755, 8882 170 Street, Edmonton, Alberta T5T 4J2, CA
- Business categories
- Hospitality
- Retail
- Shopping Mall
- Culture & Entertainment
- Arts, entertainment and recreation
- Other recorded names
- West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel)
- West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel)
- Specialties
- Shopping
- Shopping Centres
- Retail
- Hotels
- Hospitality
- Tourism
- Property Management
- Development
- Leasing
- Marketing
- Human Resources
- Business Development
- Information Technology
- Security
- Operations Management
- Recreation
- Amusement Parks
- and Restaurants
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
West Edmonton Mall Developed, owned, managed and operated by Triple Five®, the stores, attractions and services at West Edmonton Mall®, located in Edmonton, Alberta, Canada, combine to form the most comprehensive retail, hospitality and entertainment complex on Earth. As the prototype for mixed-use entertainment facilities, West Edmonton Mall remains the benchmark by which all other entertainment-oriented malls are…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 1,001-5,000 employees |
| Headquarters | Edmonton, Alberta |
| Organization type | Privately Held |
| Year founded | 1981 |
| Specialties | ShoppingShopping CentresRetailHotelsHospitalityTourismProperty ManagementDevelopmentLeasingMarketing |
| Open jobs on Jobsy | 37 |
| View page |
The Ed’s Bowling Supervisor is responsible for overseeing the staff and daily operations of the Bowling Counter, Lounge and Kitchen, Billiards and Escape Room all within Ed’s Bowling, while ensuring exceptional customer service standards are always upheld and delivered to our guests.
PRIMARY RESPONSIBILITIES:
- Ensuring the facility is adhering to all required customer service expectations and that cleanliness, liquor control and safety standards are always adhered to.
- Providing supervision and guidance to Ed’s Bowling employees through effective role modeling and coaching techniques while ensuring all customer’s needs and expectations are always met and exceeded.
- Taking a hands-on approach to assist with any daily facility operational requirement including but not limited to; assisting with serving, bussing, bowling operations or the escape room to ensure prompt service for our guests.
- Being called upon to resolve any customer service issues, public inquiries, and guest concerns in the absence of the Manager.
- Assisting with the onboarding, training, and performance management of all employees of Ed’s Bowling.
- Ensuring all opening or closing duties and required checklists are completed.
- Keeping an open line of communication with all staff and Managers and completing any administrative responsibilities as required including league set up and coordination.
- Other responsibilities as required.
DESIRED QUALIFICATIONS:
- Must have two (2) to three (3) years-experience of previous supervisory experience.
- Previous supervisory experience in restaurant, lounge, or entertainment-based facility.
- Completion of ProServe certification or able to take the required training.
- Must have excellent leadership and communication skills with a focus on customer service.
- Must be comfortable using computer programs such as Microsoft Word, Excel, and Outlook.
TERMS OF EMPLOYMENT:
- This is a part-time position that requires flexible availability including days, evenings, weekends, and holidays.
- This is a temporary part-time position ending on or before April 10, 2027, that requires flexible availability including days, evenings, weekends, and holidays.
- Must be able to pass a basic security clearance.
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